Debenhams Store Card Reviews
Newest Review: ... TAKE YOU AGES AND THE CUSTOMER SERVICE IS TERRIBLE. I HAD TO LITERALLY TOLD EACH OF THEM THAT I AM SO FRUSTRATED WITH THE CUSTOMER SERVICE AND WANTED TO CANCEL THE CREDIT CARD. YOU WILL NEVER GET TO THE RIGHT DEPARTMENT. I HAD FORGOTTEN THE ONLINE PASSWORD AND TRIED ALL CONTACT NUMBERS AND WAS TOLD TO CALL ANOTHER CONTACT NUMBER AND SO ON AND SO FORTH. IN ANOTHER CIRCUMSTANCES, THERE WAS A DISPUTE WITH THE CREDIT CARD AND THE CUSTOMER SERVICE HAS NO RECORD IN THEIR SYSTEM AND LITERALLY HAVE TO EXPLAIN MORE THAN 3 TIME TO EVERY SINGLE TEAM MEMBERS. COMPLETELY OUT OF MIND. IN THE END WE DECIDED TO CANCEL HE CREDIT CARD. MY ADVICE IS FOR A P... more
Customer Debenhams Store Card Reviews (11)
by David Lawrenson - written on 26/01/11
They have made a complete mess of my store card a/c.. They failed to take a direct debit completely and for all I know my credit rating has been messed up. Tried to call Customer Non Service and gave up after 20 mins listening to music... And it auto system did not take my a/c details either.. kept saying it was wrong. Have now contacted Debenhams Head Office as I am a journo.What a shower of complete idiots. Avoid... Not worth the aggro even for the in store discounts.
by Marghaid - written on 22/12/10
I have been trying for a month to cancel this card, calling the card customer services phone number five times, each time to be fobbed off with some pathetic excuse as to why the card can't be closed. I have cancelled several other credit cards in the past and have not been met with any such excuses, so I know them to be untrue. The customer services team is absolutely appalling; they can barely speak or understand English, meaning that they often take down your security details incorrectly when I know them to be true. They refuse to put you through to a supervisor or manager, and today the automated option for cancelling cards would not even work - I received a message saying the caller had hung up!
by JUST ME - written on 26/11/10
NEVER EVER APPLIED TO DEBENHAMS CREDIT CARD. NO DOUBT YOU WILL GET POINTS UPON SPENDING ON YOUR CREDIT CARD. HOWEVER, QUERIES AND DISPUTES WILL TAKE YOU AGES AND THE CUSTOMER SERVICE IS TERRIBLE. I HAD TO LITERALLY TOLD EACH OF THEM THAT I AM SO FRUSTRATED WITH THE CUSTOMER SERVICE AND WANTED TO CANCEL THE CREDIT CARD. YOU WILL NEVER GET TO THE RIGHT DEPARTMENT. I HAD FORGOTTEN THE ONLINE PASSWORD AND TRIED ALL CONTACT NUMBERS AND WAS TOLD TO CALL ANOTHER CONTACT NUMBER AND SO ON AND SO FORTH. IN ANOTHER CIRCUMSTANCES, THERE WAS A DISPUTE WITH THE CREDIT CARD AND THE CUSTOMER SERVICE HAS NO RECORD IN THEIR SYSTEM AND LITERALLY HAVE TO EXPLAIN MORE THAN 3 TIME TO EVERY ... Read the complete review
by Val Obrien - written on 02/11/10
In August I went into the local store to buy make up for my daughters birthday spending over £170. when paying the assistant asked if I wanted a store credit card which would save me around £20 I asked if the account would come at the end of the mouth as I am paid the last day of the month she said she couldn't say but as most people got paid at that time she would think so.It arrived third week of Sept and I paid in full posting it off as soon as I was paid with what I thought was two days grace and this mouth received a late payment of £12 pounds to which I thought was disgraceful and cost me instead of saving and I feel I was conned into.Hence the card is shredded and I won't use Debenhams again
by chonkie - written on 23/06/10
stay away!!! absolutely awful management from santander!!!! i moved house, informed them of it. i never received any statements, instead after a few months, received phone calls saying i failed to pay. on checking they had the wrong house number down, but correct town etc, so the person who took the address change, noted incorrect house number. however, they insisted on minimum payment. i refused saying a) want a new statement for verification b) pay in full as if i do part payment, i get interest charge. c) rescind all late payment and interest. i was accused of giving them the wrong address firstly, then told if i want a new statement it's another 3 pounds!!! common sense does not exist in these thick people's heads. if you send it the wrong address is that my fault?????