Egg site problems Jan 2001 (Egg Card)

Member Name: psipple

Product:	Egg Card
Date:	25/01/01 (18 review reads)
Rating:

Advantages: Cashback

Disadvantages: Site offline for at least two days

Well, I thought it was just me, but it seems that there's a serious problem with the Egg website (www.egg.com) at the moment. It's been down for the last three days (as of today, 24th Jan).

A quick search of the 'net has revealed that due to a "botched" server upgrade, their services have been affected. For a a full report, take a look at http://www.silicon.com/ for a detailed report. Egg have been critised for not keeping customers informed when they phone, or via the site's front page (which is about the only part of the service working.)

For an online-only service, three days of downtime with no explanation to customers is pretty poor. Shame, as apart from that, the service and the rates on offer from Egg so far have been great.

Improvements? Better online statements (ideally in CSV format) would be nice.

Summary: