Cashback = 8/10, Attitude to Students = 0/10 (Egg Card)

Member Name: colr

Product:	Egg Card
Date:	22/07/00 (132 review reads)
Rating:

Advantages: Cashback

Disadvantages: Customer Service, Attitude to students, Web site facilities.

Egg were the first major Internet bank and as such grabbed a huge number of customers, me included. I started out with a Savings Account and then got the Egg Card when it was launched.

With the Egg card you get 1% cashback on all purchases, and 2% back on retailers that are featured in their shopping section. The inital credit limit you are likely to be set is £500. Egg say that they will look at increasing this if you've got a Savings Account with them (although they ignored all of my requests!) and will automatically review it after 6 months. Therefore the maximum cashback if you spend upto the £500 every montly exclusively at their shopping partners is £36 per year, don't sign up for this card just because of the cash back - it's not that much.
If you're a student don't expect them to increase your limit automatically at 6 months, oh and don't expect them to have the courtesy of telling to that they're not going to either. At 7 months I emailed them asking why my limit hadn't increased and after a couple of weeks I finally received a reply that basically said since you were a student and we feel that all students won't be able to afford to pay us what they owe us we're not going to increase your limit. So much for their 'individual money matters' slogan.

Fortunately other banks don't seem to be so negative towards students. Both Sainsburys Bank and Cahoot have offered me a credit card with a limit multiple times over the £500 Egg offers.

Having now graduated and facing setting up my own house in a new job, £500 won't go far. Egg's attitude also doesn't lead me to want to use any of their other services such as a mortgage or loans in the future. Maybe Egg should reconsider their stance on students and value them for what they are - future customers who's loyality must be earnt.

Onto their web site. Having now used Cahoots site I must say that Egg
's offering looks very primitive. What you can do on it compared to Cahoot's is very limited.

I have recommend Egg to friends in the past but I'm affraid that I'd now recommend Cahoot over Egg any day.

Cashback is nice but it's not that much, customer service, facilities at their web site and attitude towards their customers is what will win my custom. Egg falls short on all of those.

Summary: