Halifax Platinum Credit Cards

This bank appears not to pay attention to maintaining courteous professional customer communications. I bank with First Direct who are excellent at customer services and put Halifax to shame. Also Halifax seem very poor at structuring their processes and systems to make things easy for the customer & I would not recommend them. I have had my Halifax Platinum Card for about 6 months and have experienced a number of frustrations, all down to poor marketing processes and written customer services. These include but are not limited to ? Security is overtight & setting up the online statement was very frustrating. Once you have your card you apply at ...

Only got the card for 0% on transfer balances after Egg period was expiring. Called customer services a few time to get an answer on interest charges which took 3 calls. Had the misfortune to forget to send in a £80 payment one month because I was away on business and got a most aggressive letter from Collections department. Call Customer Services and told collections that I was paying in £2000 immediately online and the guy kept insisting about it (this was a first late payment with no previous history) as if I were some deadbeat customer. In terms of Customer Relations, this is the Ryanair of financial services (with the difference that Michael O'Leary is quite ...

Might be good if it ever arrives - Advantages: Good rate - Disadvantages: Customer service is appalling