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17 Reviews
  • The Name VISA Electron is Misleading
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    Your dooyooMiles Miles

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      19.08.2010 11:03

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      I had read on another posting that somebody had cashed in their points and picked up a bargain!As I had accumulated a shedload of points I thought that sounds good and got TSB to send me a leaflet.Got the leaflet, listing all of the firms involved and thought I would buy myself a iPad (for free, I thought)Phoned TSB this morning and said I wanted to cash in 6000 points only to be told that they would send me the vouchers but would debit my card £5,400.00 thereby gaining the 10%. I think you will guess what I said. What a waste of time. Loyalty Points? You're having a laugh!!

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      18.05.2009 23:04
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      Great to have two cards and so easy to earn airmiles

      A couple of months ago I decided it was time I got myself a grown up cedit card rather than the rather rubbish one I took out as a student and which I've got into trouble on a couple of times. I'm a Lloyds customer, and they had already told me I was pre-approved for their Airmiles Duo card, so I read about it online and then applied.

      The Airmiles Duo card features two cards on the same account - and American Express and a Mastercard. For every £10 you spend on the Amex, you get one Airmile, and you get one Airmile for every £50 on the Mastercard. So the Amex is better for collecting, but it isn't accepted everywhere so you have the Mastercard as backup. But the beauty is it's one account, one credit limit between the two cards, one statement and one monthly payment - but two cards t choose from.

      I had a bit of hassle getting the cards - I recieved a pin number first, which no indication which of the two cards it was for, or even that it was for my Airmiles Duo account. After a week I had recieved no cards so I called and reported them lost in the post and Lloyds sent replacements - and told me that the pin I had recieved was nonsense and to destroy it! So I got a card through saying delivery had been attempted but I wasn't in so I called the secure delivery company to get the cards sent to my local branch and I collected them there. The pin arrived separately in the post - incidentally you recieve one pin for both cards, and you can change it yourself at cash machines to have a different pin on each card.

      I've had no problems using the cards, except for one security alert which was due to Lloyds being overly jumpy about a number of online transactions on the same website.

      I'm really happy with my new credit cards, and I've already built up loads of Airmiles. I've been making payments as I go along, so I get the benefit of earning Airmiles but don't have to worry about a big bill at the end of the month.

      I would recommend this, it's practical with the two cards, and it's so easy to earn Airmiles without thinking about it.

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      07.03.2009 14:42

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      ive been a customers of lloyds trustcard for over 25 years..but the last six months.. they have been absolutly in compentant..cancelling cards that have not been used in six months..i was not insured . cos they stopped my insurance company taking a payment..leaving me totally uninsured..without even telling me...what type of a credit card company does stupid things like this..i know the banks are badly run at the moment ...but this is dangerious to customers and a sure way to loose more loyal customers..i have lost all faith in trustcard and cancelled my account...SO PEOPLE WHO REALLY NEED TO USE THEIR TRUSTCARD MUST BE AWARE THAT THIS COMPANY DONT REALLY CARE ABOUT YOUR NEEDS OR THEYRE NOT REALLY INTRESTED IN YOUR COMMENTS.. good luck lloyds youre going to need it ...

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      01.10.2008 10:58
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      A very bad customer services team and the card isn't what it seems

      I always said to myself that I would never use a credit card as I had heard of different people getting in a lot of debt with them. Last year when I got offered my home I decided to use it for what started out as a few small things. Within a few months my credit card had been maxed out and I was then awaiting my statement bill to make my first payment.

      When I first applied for the credit card I can remember thinking that I was never going to use it and that I felt a bit secure having it there just incase. When I was speaking to the lady regarding the card, it sounded wonderful. I felt that I could use it whenever I wanted with not very many repercussions. The debt part and the interest charges seemed to be forgotten for a second as I was told the interest was very reasonable compared to other banks. I accepted this as I honestly knew nothing about interest rates and credit cards. I wish I had of done my research now as I have had nothing but problems caused by this credit card.

      I was very upset to see that my first statement had taken me out of credit due to 3 months of interest being put on there dating back to when I first used my card. I was advised at the time of getting my card that I would only have to pay a minimum of £20.00 per month to keep me in credit and to pay off the card within 5 years. This didn't sound right to me and what a surprise it wasn't. My first bill was here and I was already making a payment of £50.00. I made my payments for a few months and I was very disappointed that my balance was going nowhere. Every month the high interest was taking me out of balance. I was paying a lot more than agreed at the time of accepting the card yet it seemed that nothing had been paid off.

      At this point I was regretting getting the credit card and I just wanted it paid off as soon as possible so I decided to go to the bank and pay £200, surely this would get me right back into credit and the interest charges wouldn't be as high. I was right as I checked my Internet banking the following day I was £200 in credit. Great I thought I can now start paying this off, once again I was wrong as I received a phone call 2 days later. The gentle man on the phone asked me if I could make a payment of £50.00 immediately, I advised him that I only paid £200 a few days ago. He seemed pleased with this and told me that I could now go to the original agreed plan and pay £20.00 per month to get this cleared. The following month I paid £20.00 and I checked my internet banking to see that once again I was out of credit, how could this be when only a few weeks ago I was £200 in credit. I made about 10 calls that week trying to find out what had happened and the customer service team just couldn't tell me and kept passing me to someone else. At my wits end I decided to call one of the branches and I was advised they have nothing to do with credit cards. They seemed to know a lot about them when they were selling me one.

      The following week again after no success I rang the call centre and asked to speak to a manager but surprise, surprise there wasn't one there so I requested a manager call back that night. A few hours later I did receive a call but not from a manager. The gentleman was the first to apologise, I was grateful for this as in my opinion the rest of the staff seem to be very rude, they do not have much knowledge of the job itself which is a bit worrying considering they work in the credit card department and half of them couldn't even tell you the interest rates.

      To sum up my bad experience I had more and more calls. I was insulted and argued with and on one occasion I was asked what I did with my personal life that enabled me not to afford £50.00 per month. I was furious. I sent letters in with no reply.

      The latest problem I have is that they are now going into my bank and taking the payment themselves. On a few occasion's now I have paid my money as usual and they have still gone into my bank and taken more, this being a problem as I end up paying them two payments in one month hence there not being enough money in the bank and me incurring charges.

      I was not told at the time that if you have a Lloyds TSB debit card as well as a credit card then money could be taken from the credit card side as long as you have it in the bank. So it's basically a worry that they can go in anytime and take what they want.

      I know that most other credit card companies are most likely the same where they don't advise you of the small inconsistencies but I would say to do a little bit of research and look around before opting for a company.

      Money is an important thing to us all and it is always better to know that your money is safe somewhere but I'm afraid I don't feel that way at all. I have to check my internet banking daily to make sure they haven't taken anything out that was in my bank for other bills and it is a constant worry. I never gave them my debit card details, nor did I give them permission to take my money when I have already paid, but they do it anyway and apparently there isn't much I can do as it is in there terms and conditions.

      With regards to the branches, I don't really have that much of a problem with them. They are very friendly and helpful and they do have job knowledge I just think that they are advised to make the credit card more appealing than what it really is.

      I am currently looking into changing my account and paying TSB off for good and if I knew what I do now, I would never get out a credit card with these or any other insurance or finance.

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        12.07.2008 23:04
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        worth getting

        *Lloyds Tsb Airmiles Duo*

        "The best card ever"

        Being a member of the airmiles.co.uk i saw this offer on their website stating that
        " As an AIRMILES member you can pick up a 1500 mile voucher with a new credit card account designed specifically for you: the Lloyds TSB Airmiles Duo Credit Card account. Check out the benefits, apply through AIRMILES and watch your miles take off."
        I thought this was good as it was enough miles for 2 free flights to zone one ( which includes paris and amsterdam etc).
        "You'll receive your 1500 mile voucher within 30 days of your first spend of £10* or more on the Lloyds TSB American Express® Card." Like most credit cards when you first take them out they had a 0% interest offer on balance transfers for the first 6 months and they were given you extra miles if you transferred money

        *applying*
        I applied via the airmiles website so i could get my airmiles and i would say that it was pretty easy-a standard form. They sent me the cards out pretty quickly.

        *Using the cards*
        You get 2 cards with this account-a green mastercard and a silver american express.
        The mastercard gives you 1 mile for every 50
        The american Express is 1 mile for every £10 you spend
        So the obvious answer is to use the amex? There are loads of places that don't take it.

        *Paying*
        There comes that horrible time in the month when the bill arrives and you have to think about paying it(well part of it anyway)
        I go in to a branch to pay iy but if you have a current account with them you can pay it online. You can also pay it over the phone

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          22.11.2007 02:43

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          Visa Electron..... Can buy a diamond ring, pay bills, shop in 99% of on-line and high street retailers, but not at Tesco. In there store is fine, but you try using it to shop on line, not a hope in hell. Any people have an answer as to why, Tesco dont seem to know why!

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          12.06.2007 11:38
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          Lloyds okay for service but better fincancial deals elsewhere

          I am in the process of leaving Lloyds TSB credit card and transferring. I have been with Lloyds for 20 years and have been too lazy to move (their service is good). But when I was a student I used to get penalised regularly and upto £100 could be added to my acc on a monthly basis. Now, occassionally I get the odd £30 added. But I have other accounts with Lloyds, current and business accounts and I have a fair bit of money in them. So I refuse to be charged charges on my credit card. Plus they weren't very flexible when I needed a little extended credit. So I am moving, and I have also closed a savings account. Service is only part of the battle, but I am not paying charges for a synthetic extension of credit which I will be charged interest on anyway.

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            02.02.2006 13:06
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            Great Card - (Now) Accepted Everywhere. Includes Added Security

            There used to be many problems with retailers accepting any Visa Electron and the company that I used to work for claimed that they were not credited by visa for transactions processed on these cards.

            I have now had my LLoyds TSB Visa Electron card for 1 month and have found that all major retailers accept it. I have not had a single online company or hight st shop reject it.

            I have also succesfully paid for goods and services by telephone with this card.

            I particulary liked the Idea that Lloyds TSB ensure tht this card is activated In one of their machines before It can be used in retail outlets - this is another step of protection that all banks should add.

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              15.01.2003 19:28
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              Lloyds have changed the terms of my account without informing me of this. I did have a £1500 interest free overdraft but the type of account has been changed so that I know pay interest on any overdraft. I did not receive any information from the bank that this was going to happen or what the new charges were - I just opened my bank statement to find a charge for interest. So check that they have not done a similar thing to you and please complain to them if they have.

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                05.12.2002 21:29
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                Well, I've expirienced lots of problems with the bank itself, because their sistem constantly loses data and it is hard sometimes to get through to a "living person" by phone. I've tryed to register for their phone banking facilities- and tryed again and the third time- the amount of forms to fill in is countless, at last we sent them all, but just to recieve a letter that my signature is not the same as they recorded it before, so they advised me to go to my branch to do all over again (and all this after such waist of my personal time). I gave up and started to do my banking with another bank. In my opinion they charge you a lot -for any missuse, and you don't get the service that you want for that amount. I've been banking with them for almost three years and there was not a single year where I didn't have any problems. My advice for those who will decide to give them a try is to keep your reciets for as long as you are not sure about where your money went. Good luck:)

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                  05.07.2002 17:26

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                  • "The Name VISA Electron is Misleading"

                  What a joke. I was given a Visa Electron Debit Card and I was so pleased because now I could buy things from shops and on the Internet without having to worry about carrying about large sums of cash. I was paid the next week and decided to put my card to good use. I tried going everywhere but no one would accept the card. I tried going online, and again I couldn't find anyone who accepted it. I then thought to myself 'It says VISA on it, why not try to spend it at somewhere that has a VISA sticker'. At the time I thought this I was at home so I hopped onto Amazon.com. Success! I tried it at other places. Failure. It seems that the only place taking it is Amazon, and thats only if you put that it's a VISA debit card. I have now found a few more shops that take it so I can use it very rarely. Now that I have been with Lloyds for a while, I am in the process of upgrading it to a VISA debit card and I can't wait for this to finally come through.

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                  18.06.2001 19:18
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                  I have a gold card from Lloyds TSB and I must confess, I only got it because when I went into the bank for my “annual review”, the customer service girl really pushed it and told me how useful it would be. I just took her advice, as I have found Lloyds helpful over the years, especially when I have been in dire financial straits, so I duly signed all the paperwork and left. The card arrived shortly afterwards. I had thought I would keep it for emergencies only. But like most people, this good intention did not last long and I ran up a bill of just over £1000. Determined to cut it down, I religiously paid more than the minimum 2% they insist on. Just as I was making great inroads into paying out the debt, they increased my credit limit without me even asking them!!! I have now paid the card off, but have encountered another problem. they say that they have no annual fee – which is great. BUT, they do have a “low usage” fee which they charge you if you use your card less than ten times a year, or if you go for a year and incur no interest charges. The low usage fee is £10/ year. This is obviously designed to ensure that you continue to use the card and pay them interest. But if you just plan a little, you can still have the benefits of a free card with the convenience of having it foe emergencies, without paying for it. You can either do what I do, which is to put my petrol on my card each time I fill up, then pay it off in full , thereby using the card more than 1o times a year, or you can buy something for less than a tenner, pay off the minimum payment ( which is a fiver), and then you will get a few pence of interest charged and pay it all off the following month. I think its not a bad card. The monthly interest rate is currently 1.313%, and if you have a gold card, you can opt not to make a payment in January if you are short of cash after Christmas ( I think they offer this to everyone, not just m
                  e!). But they still charge you interest though!! The statements arrive monthly, you can pay by cheque, at the bank, by phone banking or by internet banking. You get the usual “ up to 56 days interest free credit” depending when you make your purchases and I have found the customer services team to be really helpful when I have phoned them. So, I think it’s a useful card to have – but I don’t like their tactics of offering you higher and higher credit limits, when you are obviously trying to clear your debt. But maybe I should be stronger and not take the card shopping!!

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                    02.06.2001 00:23

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                    Lloyds TSB is an agressive bank that lives by buying out other banks and then merging them into its own structure. This has resulted in a confusing family of cards that not even Lloyds TSB staff seem to understand. Part of the problem is that Lloyds run a system called 'heritage' which means that staff are not permitted to talk about products that that did not originate from there own bank. For instance, if they were trained by the TSB they can only talk about these products. On top of this we have the LLoyds management imposing marketing ideas upon branches that nobody understands. For instance, Loyds offer an Asset Gold card and an Asset Advantage card. You would expect the gold card to be the better of the two, right? Wrong. The Asset Advantage card is designed for people who like to borrow on there cards, which means that interest is lower but it must be paid even if the balance is paid in full each month. Asset Advantage has one other advantage not shared by other Lloyds TSB cards. It carries insurance againced the risk of finding the product you have just bought at a lower price. Unfortunately none of the Lloyds heratage cards offer loyalty points. If you like the idea of the insurance I have just mentioned, but want other benefits too, then I would go for a Barclaycard.

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                    28.05.2001 07:31
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                    Apply for and use a TSB Trustcard Visa Mastercard you will earn free loyalty points. The credit cards are standard fare, offering the option to transfer your balance from another credit card ( but no points are awarded for this ). 11.8% APR introductory rate for 6 months on transfered balances, 20.4% APR after that. There is a good addition of free purchase protection to cover some items against theft or damage. An option to apply online is available. Because it is issued by Visa or Mastercard it has all the normal advantages -acceptable in thousands of places in the UK & worldwide, cash advances and so on. Loyalty points on offer is 1 point for each £10 spent. It has to be said this is one of the most useless loyalty schemes I have come across. You cant actually buy anything with just points. You can only get discounts on goods or special offers. ie for 50 points you can get 10% off Argos vouchers, for 60 points you can get 12.5% off holidays. What they dont tell you is the the holiday price is the full or nearly the full brochure price and you can get far better deals going to Thomas Cook or Going Places. Similarly , the special offers for electrical equipemt will cost you 50 points and you get a special price. The same applies here, go down to your local high street and you will be able to pick up just as good a bargain. What is the point of having a loyalty scheme that you cant spend all your points on one item ? I have ended up using this as my secondary card, only using the credit card cheques to clear my other main card and gain rewards on both cards. I only hope they change this scheme soon as the way it stands I will never see anything I want to redeem my points against. The card design is a quite dull and doesnt stand out from the crowd. You might think from the negative points so far there are no redeeming features but there are. ( there must be, I have had one for 15 years now ) Yo
                    u can pay by direct debit so you never forget to make a payment. Credit card cheques are a very useful feature and there is no fee for using them. There is no annual fee either. There is now an online fraud guarantee for reassurance. If you clear the balance every month in full and dont mind the stupid loyalty scheme this could be the card for you. But if you only clear part of it off go to RBS Advanta or someone like that with far lower interest rates, if you want some loyalty reward go to one that gives Air Miles or money back like Nat West or Alliance & Leicester.

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                      02.04.2001 00:08
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                      Lloyds TSB’s Trustcard Visa (formerly just TSB’s Trustcard Visa) on the face of it doesn’t look like a particularly good credit card. There is no introductory offers, the interest rate is quite high (22% APR) there isn’t a particularly long payment period. So why have I rated it so well, I hear you ask. Plus. Yes, plus. Let me explain. This was the first credit card I had, way back in time when I was only 19. I got one because they sent me a leaflet in the post, it seemed quite easy, and more importantly, it meant I could afford to go on holiday with the girls. Bang, sold! At the time I knew nothing about credit cards do it really is quite by chance that I have become a part of the Trustcard Plus scheme. Shortly after receiving the card I received a letter asking if I would like to join their Plus scheme. It appeared to be a loyalty scheme and I though ‘why not?’. What I didn’t realise until a few years later was just what a fantastic scheme it was. For every 10 pounds you spend you get one plus point. One point doesn’t sound much does it, which is probably why I ignored the 45 points I had earned for my holiday. A few years later I started a job where I travelled 120 miles a day. I didn’t really fancy the chances of my Clio to do this for very long so I thought I would invest in breakdown cover. Now, call it fate or whatever but the morning I was about join the AA, a brochure arrived from Trustcard Plus. I had always ignored them previously even though several years holidays had built me up a fair bank of points. I decided to have a little peek and to my amazement there was an offer on Green Flag cover! The offer was 60 points and 60 pounds bought you European Breakdown Cover from the Green Flag. I was straight onto the Internet and quickly realised that the package they were offering would have cost me nearly 140 pounds! One phonecall to TSB and the whole thing was s
                      orted. Why, I didn’t even have to get out of my pyjamas! There are hundreds of similar offers, plus a huge range of diverse ones on the points scheme, including 10% off high street vouchers for places like Boots. Also some of the offers cost as little as 5 points, which is just a 50 pound spend! Most of the offers work on the principle that you get a lot of money off and pay the balance on your Trustcard but when you are saving half the price at times, it really is a great deal. They also offer discounts on household appliances and adventure weekends. I never leave a balance on this card as it is too expensive on interest but it’s great for big purchases to clock up the points. Also they have recently introduced a security system to make it safer to use your Trustcard over the telephone and the Internet.

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