This card is a real no no. My husband has had this card for about 5 years and when it started out it was part of the HSBC group. It started on a 9 months interest free period and then after 9 months went to 9% apr. We were quite happy with this as we did not really run the card up high. By end of 2007 the rate was 14% which was still very competetive.
In the middle of 2008 this card was sold lock stock and barrel to the Sav group who immediately put the interest up to 20%. We did not realise as there was no notification to inform us of this and I did not pay close enought attention to the statement, other than to verify that our payments were reaching them and that only what we purchased went on. Unfortunately we started to use this card a lot more heavily in the latter part of 2008.
In late feb 2009 we recieved a cold call from a company wanting to offer us a loan to clear our Marbles. I told them I was not interested and they said did I realise that Marbles were charging us 27% for our credit card. I told them not to be so stupid and that we are on a decent rate and put the phone down. It made me think so this was when I checked the card and was horrified at what we were actually being charged. I went back through the last year or so and discovered the leap from 14 to 20 and then the leap a few months later to 27 % for goods and 30 % for cash. I made a complaint to Marbles only to find that although the Sav Group owned the card the admin was dealt with by HBOS. This really muddied the waters as I could not even talk to people who could do anything about it. I got a standard letter basically saying tough the cost has gone up you will have to pay it. Then a few weeks later they put the cost up to over 32%. This is a horrendous cost in view of the bank rate on 0.5 %. It is legalised robbery and I would reccomend that anyone who has this credit card move to another lender without delay if they can.
We have had to default on this card and make and arrangement to pay a redced amount so that the interest is stopped. It means that our credit rating will be damaged, but hey we did spend on a credit card so this is our fault. What I am angry about is how much higher that bill is through the ruthless greed of these companies.
My new resolution is to clear my credit card debt and never build it up again. I never want to be caught by another morally bankrupt financial institution again. I just hope that someone reads this and moves their debt to a cheaper option and does not have the hassel we have had.
Since the last review on Marbles appears to have been written nearly a year ago it is time for an up to date one. I applied for a Marbles credit card 5 weeks ago as I have recently been experiencing cashflow problems. The idea of an interest free loan for 6 months seemed too good to be true, but this is effectively what the latest Marbles promotion amounts to. All balance transfers and purchases made in the first 6 months will be charged at 0% as long as you make the minimum repayment each month. There is no annual fee. I came across this offer on The Lolly website ( an internet shopping cashback tool )which was offering 10 pounds for succesful applications. My existing credit card, Accucard, offers 1.6% cashback so I worked out the equivalent spend for the 10 pound reward with Marbles was 625 pounds. I duly filled in the online form, which was quick and easy, and a few days later received a phone call from Marbles confirming my details. I was immediately offered the opportunity to transfer any outstanding balances, which I declined. A few days later my card arrived in the post and was activated by a quick and easy phone call. I have subsequently used it to pay the large bill I was anticipating. I do not want to give details about the APR of this card because I strongly believe that borrowing on credit cards should be discouraged. Excluding introductory offers, all credit card rates are extortionate. You are much better off arranging a personal loan with your bank, given that you can't obtain a remortage. Even better, don't get into debt in the first place ( lecture over ). A lot of people labour under the misapprehension that it is difficult to change credit cards. Whilst this may be true of banks with the hassle of transferring salaries, standing orders etc., this does not apply to credit cards. You don't even have to close down your existing card, just stop using it - or cut it up if you don't trus
t yourself! Keeping a check on your Marbles account is easy. You can access it any time you want, either online where logging on is easy, or by phone. Another good feature of the card is their 'safe shopping promise' whereby you won't be liable for fraudulent use on the Internet. The one thing that did concern me was the hard sell a few days later over the phone when they were trying to sell me payment protection insurance and card protection insurance. Just say no. So, to sum up, this is an excellent opportunity to have an interest free loan. Hopefully, by the end of the 6 months you will have paid off any outstanding debts. If not, there is sure to be another credit card offering a similar deal to which you can transfer your balance again. Update : I have learned today that Marbles/PCWorld do an interest free offer lasting 9 months. Check out the Marbles website www.marbles.com. This might be ideal for couples who have had a new baby and are missing one wage for several months.
Well orginally Marbles was going to be the 'first' internet credit card but Egg got in first! Marbles is issued by HFC (Household Finance Corporation) Bank PLC, a large American company. Marbles has been around for about 3 years now and has some very attractive features. It has an Interest Rate of 14.9% on purchases and you can get an introductory rate of 1.9% fixed for 6 months. This gives a blended interest rate of 13.4%. At this point I better explain what blended interest means!! Those chaps at Trading Standards decided in their wisdom that we were all being ripped off by credit card companies. We couldn't work out for ourselves that an APR of 0% fixed for 6 months would not go on for ever. So they have made the credit card companies introduce a blended interest rate. So if you have a 1.9% intro rate for 6 months and then 14.9% after you have to take the 1.9 from the 14.9 to get 13.4% interest charged for the whole year. It is supposed to be clearer!!!! Ahem back to Marbles........... If you take out cash using your credit card then the interest rate is higher 15.4% but this is way better than Goldfish for example, where the cash interest rate is 19.9%. You will also have to pay a cash handling fee of 1.75%. This applies to most credit cards. There is no annual fee for Marbles. but if you don't use your card for 6 months they will add a fee of £10 to the account at the end of the next 6 months. So as long as you use the card once every 12 months you should be ok. (But if you're a woman that would never apply anyway lol!!!) Unlike Egg you are sent a statement through the post every month and you can choose a statement day from 1st to 28th of each month. Minimum payment is 2% of the balance or £5.00 whichever is the least. If you repay the balance each month by the due date you will not get charged interest (unless you have a balance transfer on the ac
count or have taken out cash). Unfortunately there are no loyalty schemes with Marbles although word on the street is that there may be one in the future......... Marbles has a Safe Shopping Promise. If you use your card to make purchases on the Internet then you are covered if someone obtains your details and commits fraud. Also you are covered for purchases made on line to when they are delivered to your door. So if anything gets damaged in transit you are covered up to a maximum of £500. There are two ways to apply for the Marbles Credit Card: By phone - 0870 606 1177 - this is the Customer Service Number - they will put you through to Applications. Or online: Go to www.marbles.com. Click on apply. You will then be asked a series of questions - address, work details, salary etc. Its very easy to do and you usually get an immediate decision. Marbles is known for its high acceptance rate so if your credit history is dodgy then you might be ok. Once you have been accepted they send acceptance forms through the post and you sign and send back. 7-14 days later you will receive your card, internet ID and password. Don't forget to ring to 'activate' your card when it arrives or you might be embarressed when it is declined!!! You can view your account online, view statements make payments, balance transfers etc. It is a very well laid out site and easy to use. You will get your internet id - this never changes and is the Id for your account. You will also get an Internet password. This is what you need to access your account online and once you have inputted it you can change it to something you can remember!!. You also have to have an internet security number - this allows you to make changes online- change address, make payments etc. You choose this number yourself. If you ever forget your details you have to ring Customer Servic
es and they will send a new password out to you. This is a bit long winded but is neccessary for security. Customer Services are open 24 hours a day 365 days a year. They are very helpful and freindly, and can resolve most things in one phone call. I really like this card, the important things - security, customer services, ease of the website are all very good. Why don't you apply - you might like it too!!! www.marbles.com 0870 606 1177 Thanks for reading Mel
I have been with many credit cards because i like to use their introductory rate and then move on (which they don't seem to mind) What surprised me about the marbles credit card is the credit limit. When i apply for a credit card the limit is usually around 10% of my income. With marbles it was around 33%. In the last 12-18 months they have now raised it to 60%! I would never use it all because i wouldn't be able to keep up the repayments but if you needed a card with standard service and rates but an eceptional credit limit then you can't go wrong with marbles.
I have been a customer of Marbles for nearly three years now, and my experiences with them are somewhat mixed. ~ Applying for your card ~ The Marbles card is quite easy to apply for, and it more publicised now than when I first joined. Like many other cards and personal loans it comes courtesy of HFC Bank in Birmingham, so you know it's a large company backing it up. You can apply online at www.marbles.com. ~ Interest rates ~ Generally people are more clued up about interest rates these days. Marbles are currently offering 0% interest fixed rate (14.9% variable) for 6 months on balance transfers and purchases. Although the statement that dropped through my door this morning gave warning of an increase for standard balance transfers and purchases to 17.9%. It's always important to work out what interest you'll be paying them after that initial joining period. The 0% is useful because it applies to purchases you make as well. Some cards will offer you 0% interest on that balance until you pay it off, but may charge a higher percentage on any purchases you make during that period. If you're looking to swap your credit cards and are intending to continue to make purchases in that opening 6 months, the Marbles card could well be for you. Once you've joined up, they do have occasional offers for low interest rates on balance transfers. The lowest I've had was 4.9% but it's generally relative to their main interest rate. ~ Charges ~ Like all credit companies, Marbles will jump on late payments quicker than you can say "but my auntie's sick". I've only ever had one late payment (this statement actually!) but given the number of ways you can pay, through the bank, telephone or online, there's not many excuses for not getting them the money on time... A late payment will be another 20 quid on the balance, thank you. Like all cards, their terms an
d conditions change on a regular basis, but they are always very clear in pointing these changes out to you in your monthly statement. ~ Statements ~ You get a monthly statement through the post, together with various offers they may have, usually for personal loans. The statement is always very clear, there will be one page with a summary of your previous balance, payments made, spending, interest, new balance and your minimum payment. This contains all the information you need, including your current interst rates that you're paying. The second sheet usually contains a breakdown of your spending. ~ Fraud ~ One of the major reasons I signed up with Marbles was their "Safe Shopping Promise". To use the words from the site: "You're covered if: You or your additional cardholder give your card details to a retailer and they use it, or Someone steals your card or your details and uses them on-line". Marbles Internet Delivery Insurance also covers anything you've bought on the Internet, should it get lost or damaged, from the moment you buy it to the moment it arrives at your home. This is subject to exclusions and is only up to £500 but could be helpful nonetheless, I have yet to find out if it would apply to purchases from auction sites, though. During the time I've had my card, I have experienced two fraud incidents and one theft (from a crowded London street). On the two occasions that there was "unusual" spending on my account, such as the purchase of expensive jewellery while I was sitting in my office, Marbles quickly spotted irregularities in my spending pattern and telephoned me. Although it doesn?t take a genius to spot that someone whose usual bill consists of Boots, WH Smith and Tesco suddenly spends thousands on jewellery ? I wish I had the salary! Basically, it was really simple, no endless paperwork trails, and their staff were friendly an
d understanding. Even at 2am when the robbery happened. ~ Using their online service ~ I have had mixed experiences with their online service, although mostly I put that down to having several online banking things and a different password and PIN number for each! Each occasion that I have forgotten one or another of the passwords to log on, the staff were very helpful in sending out replacements promptly and ensuring that the transactions I wanted to do were carried out, by using other security details I provided to them. Too many banks rely on the password and PIN code without which they won?t even talk to you ? Marbles at least has systems in place to verify you if you?ve forgotten your PIN number. ~ In conclusion ~ It's not the cheapest credit card on the market, but in the three years I've had it, I've found them to be very reliable. They do provide occasional good offers on balance transfers, which I've taken advantage of on occasion, and their main interest rate is usually quite competitive. I also swear by using it for online purchases I make, given my good experiences with fraud. Why not give them a go, you could be pleasantly surprised.
I got a marbles card after my egg card on playing the game of cheaper balance transfers. Getting the card was easy enough like any other credit card, but whenever I tried to use marbles it was too time consuming and too security conscious needing a pin number to get in every time compared with the simplicity of the Egg Login. This meant writing the pin down so it is not very secure at all. I have not used Marbles since and still use my Egg account. The standard array of features like balance transfers etc are there but I got too bored by the time I logged in to my account to use it. Plus the rate is really poor for an online card compared to Egg or Cahoot. Another problem I had was with their sentinal card protection, this will automatically be charged to your credit card on renewal unless you specifically choose to cancel. Also if you have a family insurance policy check that you are covered before purchasing the policy . I would really shop around before choosing a marbles card as there are far more attractive offers.
I applied for a Marbles card online in March 2000. The online application process is relatively painless. I have since been bombarded with telephone calls from Marbles trying to sell me mobile phones, packs of special offer coupons which I had to pay £50 for, card protection and many other ietms and services. This got so bad that I wrote a stiff letter to Marbles, I don't mind being bombarded by emails from the credit card companies but I think the amount and frequency of phone calls was unwarranted. The APR is now pretty average and there is not much to recommend the card especially against the excellent Egg range of cards which start at 0% interest for six months. At the moment Marbles is 4.5% for six months and thereafter 15.9% .
HOW TO APPLY On-Line at www.marbles.com. The application process is straight forward, make sure you have your addresses for the last three years, employment and bank account details to hand. Upon completion of the application form, press the sumbit button and an immediate decision is given, this takes about 30 seconds. CREDIT LIMIT Your credit limit is given to you the same time you are advised your application is successful. I find it to be quite generous. Credit card companies are not yet allowed to issue cards without the persons signature, therefore all the paperwork is sent out for your to check and sign, together with a pre-paid first class envelope. Once checked, signed and returned your card will be issued shortly afterwards, together with some balance transfer cheques and a pin number, if requested. You will also be provided with details allowing you to log into the web-site and manage your account. The password issued by them is a temporary one, and you change it on your first visit to something more familier and easier to remember. ACCOUNT MANAGEMENT The account can be managed totally on-line. Features include: viewing the last 6 months statements, viewing transactions since last your last statement, make payments debit card payments, Making changes to your personal details, You are also allowed to change your statement date, once a year, free of charge. Further changes cost £10 a time. I have found this a useful feature, as having recently changed my job, I found my new pay-date did not coincide with me making payments on the account. You can also request credit limit increases on-line, although I believe you have to run your account properly for 6 months before they will do this. Marbles state that they will change your credit limit to that of your highest other credit card, although I have not tried this, but its probably because they want your business. You can als
o query something on your account which does not appear correct. The site also offers a number of links to shopping partners, once logged into your account. APR's The introductory rate for purchases and balance transfers is currently 4.5% for a six month period, and thereafter their interest rate is comparable with other credit card suppliers (15.9% APR) and much lower than many of the High Street Banks. They also offer an on-line fraud gurantee. In addition to the introductory APR, they occasionally offer incentive rates allowing you to transfer other balances, and make savings. The current offer to selected customers is 7.5%. In addition, if there is not an offer on at the time, and you want to transfer a balance ring them and they will sometimes offer a special rate. TELEPHONE SERVICE I have not had much to do with their telephone line, except when the internet site fails, which initially was quite often and understand was due to unprecedented demand on launch, however, they do now seem to have resolved most of these problems. The most frustrating part of using this line, is that a recorded message advises you that you can access your account on-line etc etc, quite frustrating when on most occasions, the only reason you telephone them is when the web-site fails. On the occasions I have used this service, I have always found them to be friendly, efficient and helpful. OTHER SERVICES They offer occasional payment holidays, which for me, seem to coincide with the aftermath of Christmas and they allow you to change your statement date once a year, free of charge, I took advantage of this, after changing my job and finding that the payment date fell before I got paid. They do not charge an annual fee, although this is now common with the new breed of credit cards. In summary, an overall good service, but BEWARE, they do offer high credit limits and increase them w
ithout notice, can be dangerous if you are a shopaholic.
I recently took out the marbles credit card as I was attracted to the low interest rate and the security promised for on line shopping.After several attempts at trying to complete the on line application form and the whole thing re setting several times, I finally was acceptedand dully recieved my card some time later. Part of the application form asks whether I want the card protection/insurance I stated that No I did not. However after the first few statements I noticed the charge coming up and queried it only to be told that they would cancel it but not refund what I had already been charged because in effect I had been covered by the insurance during that time and had I made a claim it would have been honoured. I pointed out that I would not have made a claim as I had not requested the insurance and therefore would not have known I had it. It has taken two months to get them to stop charging me these premiums on my statement. I had hoped this was just a one off but having read the financial pages in the Mail on Sunday I am not so sure. I recall reading that all the credit card companies will try this one even if you have specifically asked them not to insure your card.This certainly appears to hold true as it has happened to me with bothe the RBS Advanta card and Tesco credit card. (see under those headings) I find this sort of thing very worrying and the fact remains that whilst they stop the premiums when you point out their error they will not refund what you have already been charged. In addition to this a lot of people may well go for several months without noticing the charge on their statements. Avery worrying trend indeed!
Excuse the pun, but Marbles is a great credit card, great service, easy access to details on line, and secure too! I have even tried out their phone lines, and they are always answered promptly and politely and all enquiries are dealt with in an efficiant and friendly manor. The application went without a hitch, even though we were moving house during the time we were applying, and they even coped with this without a single hiccup. OK it was my mistake to apply as I was about to move, but it didnt matter, and I would not have trusted my previous credit card company to have handle this as weell as Marbles ddid. I look forward to being associated with them for a long time to come.
The Marbles credit card may not be the cheapest credit card around, But it is cheaper than most. It has a first six months APR of 4.9% and they’re after 14.9%. Compare this to some of the high street banks rate of 17% or 18%. This could save you a hundred pounds over a couple of years. What makes Marbles special for me is it is run completely on the Internet. Applying for an account on line just takes a few minutes and you are giving a decision straight away with an instant credit limit. To comply with the consumer credit act an agreement credit form is sent out for you to sign, then your credit card is sent by return. You can access your account by entering a few passwords you agreed when you set up the account. This enables you then to make credit transfer from more expensive credit card to your Marbles card, check your balance, print statements, make payments to your account etc. You are also covered for any credit fraud on the Internet. The Marbles card can also be used like any other credit card on the high street.
I have had most credit cards at one time or another. There aren't many brands I haven't tried! I currently have a 2 Capital one cards , an MBNA and a Marbles. I applied for a Marlbes card when, as a freeserve memeber, I got sent an email offering the service to me. I'm a sucker for a good introductory interest rate and , at 5.9% for 12 months, I applied It is a useful card because it offer a few extra online shopping securities that some others don't. They often have special offers and discounts to customers and you can even choose what colour marble to have on your card!! (important for the colour-co-ordinating person of today!!LOL) It's a good card, I opnly applied for it for the intro rate though (as you do) and when it expires ,I'll probably cancel it and apply for another!( as you do...LOL)