M&S Money - don't touch with a barge pole (Marks & Spencer Financial Services)

Member Name: tangoman84

Product:	Marks & Spencer Financial Services
Date:	25/05/09 (27 review reads)
Rating:

Advantages: Market competitive rates on this card, points build up to give M&S vouchers

Disadvantages: Poor service, not well trained staff, complaints not well handled,

I took out a Marks & Spencer credit card thinking that with a good reputation behind them Marks & Spencers would have the same level of service in all of their products but this as one of my worst financial decisions yet. Each time I contacted M&S Money to try to do anything with my card I found very unhelpful and unfriendly staff and quickly became annoyed with this card so decided to get rid of this and so asked for how much I would need to pay to close the account only to be told that they could not generate a settlement quote until the next statement was produced and that as I would not get this for a few days it would then be out of date and so I would need to call up on the date of my next statement being generated to pay the figure they quoted so I called up on this date only to be told that as the transaction would not clear until a day later then this would not be the amount needed to clear the balance and what I would have to do was pay that figure and then phone the next month as due to such a small balance the interest accrual would be tiny and I should then be able to clear the balance at that point which I was not happy with so decided to pay the balance off and overpay slightly as they confirmed I could do this and would have no issues with getting any overpayment back...what a load of rubbish as it took loads of calls from me to chase up the cheque and it took many weeks to get this which I was not impressed with.
I have also had another issue with them which was after I had closed the account I was told by a company I had purchased something from they had refunded my card so I called M&S Money who confirmed that this would be no problem and they would just send me a cheque with no action needed on the account but once the transaction went through I then found that M&S Money had re-opened the account and I had to make calls into the double digits amounts and hours of time on the phone to get my money finally sent to me and had to make an official comlaint to them in order for them to amend my credit file and compensate for call costs incurred through their errors but even with this the compensation came in the form of M&S vouchers (and the letter having the wrong name on) so took me more calls and postage costs to send these back for my cheque.
I now refuse to use M&S as the service was disgusting throughout and I know more people who have found the same too.

Summary: I would never touch M&S Money as the service on the whole was a disgrace