MBNA Reviews
Newest Review: ... reply to the message i received stating my account would be returned to the promotional rate so that information and confirmation was attached to the message i pointed out to them i should not be being charged interest. I received a replay back from someone who obviously didn't read the message history i had attached saying my promotional balance had run out during that transaction. So i rang them up... After around 20 minutes of attempting to fob me off the guy on the end of the phone eventually relented and said he would have a look into the issue and after a few minutes saw what was going on, admitted it was rubbish design of their sys... more
Customer MBNA Reviews (50)
by - written on 08/11/12 (Very useful, 308 readings)
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Please forgive the long post but there is a long story to the idiocy and incompetence at work here. This started last year when i had an offer with my statement of 1 year 0% interest on purchases before a certain date. I decided to take this offer and purchased a few items so i could buy the items and leave the money in my bank account earning interest at the same time. All was fine until around February when i purchased some festival tickets on my card. I paid off that amount straight away. The festival was cancelled and i received a refund to my card so i sent a message via the online banking site asking if i could have that amount refunded to my ... Read the complete review
by Hazel - written on 24/08/12
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I have been a customer of MBNA's for a great number of years (so many I can't even count that high), I have always paid my balance off in full and never accrued any charges. Because of the number of years I've been with them, they gradually increased my limit to £15,700. I went on-line yesterday to pay my balance off and saw that it stated my credit limit as £500. When I contacted them, they said it the account was reviewed and they decided that £500 was enough?!! I pointed out that only two months ago I purchased a PC for nearly £2,000, so how can they deem £500 enough?! I pointed out how long I had been a loyal customer, but that didn't seem to count for anything. I'm . Read the complete review
by Sam - written on 13/03/12
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About 9 months ago I decided to transfer the balance on an exisiting credit card to MBNA to take up their 0% on balance transfers option. Bearing in mind I had used the previous credit card to do the same thing and had NEVER made any purchases on it whatsoever, I was suprised to find two charges made to that credit card on the same day I transferred my balance to MBNA. Having no proof that it was connected to MBNA and being such small amounts I decided to pay off my existing credit card and carry on with MBNA. About 3 months ago I made my standard payment to them over the internet as usual two days before it was due. I then started to get charged interest as ... Read the complete review
by Mrs MBNA POINTS - written on 01/03/11
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Since MBNA introduced new website I can not redeem points as link is not working.it opens an error page. I have now been contacting customer service for a month and no one can help me.They just pretend problem does not exist and that there must be problem with the browser i am using.I have tried on all different browsers and different PC but still no luck. In the mean time every time I call they suggest to send me vouchers. Points for vouchers are worth much less then points for item. I wanted to buy pressure washer that retails on about £90 and I only needed few extra points-so decided to wait.when I collected enough points website is not working and advisers are ... Read the complete review
by Melvin - written on 11/01/11
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Having used MBNA for a number of years I found that they use any opportunity to make mony from the charges they make from late payments when the payments have been made in plenty of time, do they do this diliberatley to make more profit at the cost to its cusomers.I have cut up my MBNA cards today dont tolerate them its your mony they wont be there if we dont use them that may be a good thing teach them a lesson please.
