by Sam - written on 13/03/12
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About 9 months ago I decided to transfer the balance on an exisiting credit card to MBNA to take up their 0% on balance transfers option. Bearing in mind I had used the previous credit card to do the same thing and had NEVER made any purchases on it whatsoever, I was suprised to find two charges made to that credit card on the same day I ... Read the complete review
by Mrs MBNA POINTS - written on 01/03/11
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Since MBNA introduced new website I can not redeem points as link is not working.it opens an error page. I have now been contacting customer service for a month and no one can help me.They just pretend problem does not exist and that there must be problem with the browser i am using.I have tried on all different browsers and different PC ... Read the complete review
by Melvin - written on 11/01/11
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Having used MBNA for a number of years I found that they use any opportunity to make mony from the charges they make from late payments when the payments have been made in plenty of time, do they do this diliberatley to make more profit at the cost to its cusomers.
I have cut up my MBNA cards today dont tolerate them its your mony the
by Dr Seuss - written on 29/10/10
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After more than 10 years of holding a credit card with MBNA, I finally cancelled my account. They kept changing the payment due date. This meant that I ended up being charged the late payment fee because they had brought the date forward and my money missed being there by a gnat's whisker. (I think being charged £12 when my account was o
by MBNA LOAN SHARKS - written on 18/07/10
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I would describe MBNA as licensed Loan Sharks. In my opinion they are the biggest advert for additional regulation of the credit card industry. Like may people soon after opening my account I experienced rapid credit limit increases way beyond what an individual on my salary could really afford to repay. My standard APR was 15.9% and I ... Read the complete review
by - written on 12/05/10, updated on 26/02/11 (Very useful, 612 readings)
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I'd like to share with you my husband's poor experience of MBNA. My husband had held his MBNA credit card for years and never really experienced any problems, that is until just before Christmas ... His monthly statement came through as normal and he wrote his cheque and put it in the post box as he had always done. ... Read the complete review
by - written on 28/03/10 (Very useful, 190 readings)
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I was a customer with MBNA for a number of years and have only recently closed my account with them. I closed the account because I didn't want a credit card anymore, not because of the service received from MBNA, which overall was very good. MBNA have a wide range of different credit cards. The one I had was called MBNA ... Read the complete review
by D x - written on 25/02/10
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I work for MBNA! In the customer services department, I would firstly like to let everyone know how we work. A traffic light system. If your green or amber, you are making MBNA money and you will therefore have more oppotunities to get fees back. If you are "RED" however, your loosing MBNA money and they will be ... Read the complete review
by - written on 03/02/10 (Very useful, 247 readings)
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What do I think of MBNA? Recently I purchased a computer from Dell's website. MBNA decided that this was out of my usual pattern of purchases, and that it might be fraudulent. Good - I'm glad they're trying to prevent fraud. So, you might have expected that they would have instantly phone or emailed me to check ... Read the complete review
by - written on 08/08/09 (Very useful, 834 readings)
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Over the years, my husband and I have held a fair few credit cards and loans from varying financial institutions. We took out an MBNA visa credit card to take advantage of a 0% balance transfer promotion, about 8 or 9 years ago, and were given a significant credit balance. Application back then took place on the ... Read the complete review
by - written on 07/12/08 (Useful, 416 readings)
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I WAS an MBNA customer for a few years. I got into some financial difficulties and they were pathetic with the help they offered. I also cleared my account in full, returned my card to them and put in writing to close the account......They are now looking for a further £1300 as they say it wasn't paid.....I have supplied my cheque number ... Read the complete review
by - written on 19/10/08 (Very useful, 489 readings)
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I applied for an mbna card about a year ago tempted by the o% interest free offer for a year. I have a good job with a good salary and my credit limit was upped very quickly to a ridiculous amount. Now i think of myself as a reasonably intelligent person but never really gave a thought to the interest rate that would be applied when the ... Read the complete review
by - written on 02/10/08 (Very useful, 781 readings)
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I must be one of the lucky ones, I've only had 2 dealings with MBNA and was highly satisfied with them both times. I never applied for a card with them, I had a Halifax charity card, where they give a percentage of your spendings to a charity you nominate. Approx 4 years ago The Halifax sold some of their credit card accounts ... Read the complete review
by - written on 18/08/08 (Very useful, 353 readings)
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I would strongly advise against getting card from these - I have three other credit cards but this is the one that I want gone. About a year and a half ago I was forced to leave my job due to the fact that it was a contract and there wasn't any more work within the company, this obviously led to me experiencing severe ... Read the complete review
by - written on 08/08/08 (Useful, 317 readings)
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Mbna do have some good deals but beware of being ripped off by the system. I paid off my mbna credit card in full and then cancelled the direct debit. Big mistake. They tried to take the next month's direct debit anyway, and when they couldn't they charged me so that my account was no longer paid off. When I queried this I was told ... Read the complete review
by jutt - london - written on 31/07/08
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mbna are the uk's worst credit card company. they try and scam you at every opportunity. i make all my payments on time and this month my balance has gone up even though i have not used the card for months. i suggest you record your phones calls as what they tell you on the phone is not always true.
by mbna 7217 - written on 04/07/08
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I have had my MBNA card for 7 years. Slowly the statements have changed so that only the first 7 transactions are shown on PAGE 1. The total of these first 7 transactions is shown in BOLD so that at first glance this is the new balance. (it even says "new balance.." by the side). Only once I paid the "new ... Read the complete review
by Spanna67 - written on 26/11/07
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Having taken out a 0% MBNA card some months back and always paid my bills well ahead of their due date, I was horrified to receive a bill from them this month stating that I had missed a payment, been charged £12 late fee and charged nearly £100 interest! I rang them this morning to be told that they had sent me a bill which should have ... Read the complete review
by ANON - written on 09/11/07
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i work for MBNA therefore I must go Anon. Direct debit set up problems are an on going flaw in the system. If a direct debit is set up when you open a new account call back to confirm its been done the next day. I know it's stupid but trust me its the only way to make sure you avoid the late fee and interest charge and your promotional ... Read the complete review
by trevor hopper - written on 23/08/07
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I had an i24 card which had good benefits that suited me. However I had to abandon it as MBNA do not seem able to do the most basic things like issuing cards within two months, or on occasion never, despite repeated reminders and their assurances that everything was in hand. This happened repeatedly over a lengthy time period and I ... Read the complete review
