Morgan Stanley Dean Witter

I thought I should post this to warn people about Morgan Stanley. Sorry in advance for the length. In June 2006 I took out a credit card with Morgan Stanley with a deal of 2% cash back for 6 months which would then revert to 1%. When it arrived I started using it and everything was fine. After the second month I noticed that the cash back hadn't been applied properly as only 1% had been applied. When I contacted them I was told not to worry as they were aware there was a problem but it would be sorted out by my anniversary date at the latest. Satisfied, I continued using the card. When I used it to purchase a wardrobe I received a call one minute ...  Read the complete review

Would recommend this card to anyone who wants to earn cash for existing spending ***as long as you pay off the monthly balance*** This is an excellent credit card package with no annual fee. I was enticed originally by the cashback bonus, but can't find any reason having taken it to get rid of it. The bonus really does make you money, if you're in a position to pay off the balance each month. If not, there are cards with lower APR which might be more cost effective. You can earn 1% on the first £2000 and 0.5% on the rest up to £20,000. The customer service number is freephone, and generally seems to be answered relatively quickly by helpful and ...  Read the complete review

The Morgan Stanley Platinum card credit card is a nice looking card which comes in silver or black (you can choose). It does not charge an annual fee, and the APR is currently 15.9%. Benefits As I pay my balance off each month, the reason I got this card was because it had the best introductory cashback offers at the time. The normal cashback offer is 1% for your first £2000 of purchases each year, plus 0.5% for all purchases in excess of £2000. This may not seem like much, but by putting everything on my card I got a cheque for a nice amount at the end of the year. It did take a few weeks to arrive though - first they sent me a letter ...  Read the complete review

I would like to say that I know all about the interest rates on credit cards - but I don't. I pay off the balance each month, so to me, the only attraction on a credit card is the "added extra". If you were expecting anything about APR's and interest rate games, quit now! This is about the quality of the service you get - not how to juggle credit. I have had a Morgan Stanley (Dean Witter) Platinum card for about four years and in that time they have paid me a cheque every year for my custom. MSDW use a policy of awarding you a percentage of your spend with them as a ...  Read the complete review

I have had a MSDW Gold card for a number of years. I have a number of other cards which, together with MSDW have high credit limits and high outstanding balances. I always make payment on time and never exceed my card limit. Last year my card limit was increased (by them). Last month I noticed that my annual APR had been increased from the advertised 14.9% to 19.9%. I received no notification other than the usual credit card bill insert advising me that they have the right to ammend my terms and conditions whenever they feel like it ! I contacted their customer service manager who advised me that it was the decision of their credit department and could not be ...  Read the complete review