NatWest is a little slow... (Natwest Credit Cards)

Member Name: Darren Kusmirek

Product:	Natwest Credit Cards
Date:	26/03/09 (92 review reads)
Rating:

Advantages: Direct Deposit, Online Banking

Disadvantages: Speed,

I have been a loyal NatWest Credit Card customer for a while now, and generally never had a problem. However, I have had a bit of a problem in the past few weeks. I set up a direct deposit system which would automatically make a payment for me each month. And until recently I hadn't had an issue with this serive. A few months ago, using this service, I paid off my credit card balance completely. Yet, due to some error a direct deposit was still made. This left a credit on my account which NatWest had to pay me!
After contacting customer support and waiting on hold several times, I was told a cheque in the amount of the balance had been sent to me. From this point it took an addtional two weeks to recieve the cheque. I felt this was way too long to wait to have an error corrected. Something should be done to make this a speedier process.

Summary: Has been a great card for me but lately has been giving me some frustrations.