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Nectar out of Order
Member Name: KUGA14
Advantages: Need to watch weekly
Disadvantages: No feed back from Nectar
I have been collecting nectar points for years and never redeemed any. I think around 10 to 15 years. I have changed cards several times due to them being stopped. They never tell you that your card has been de-activated. As far as I can remember my last statement was around 30000 points that was at my last count around 2 years ago. I recently logged on or tried to log on but could not get on as card number not registered. I contacted Nectar and a very polite lady explained that the card had been de-activated and that my balance was 3500 points. So how have I lost 27000 points and also been swiping my card for the last 2 years not getting a point for the trouble.
I have taken Holidays, used at hotels, Ford service contract, BP, Homebase , Sainsburys , you name it and I have swiped it thinking I was getting points. Must have been around 15 to 20 thousand points. And they tell me your card has been de-activated and your balance is 3500 points. I think this is a big Con. Firstly they have your email and contact number but never let you know your card has been stopped.
I will now be taking a weekly print out of my account I think that they are being out of order by not at least emailing customers before they de-activate members cards.
Looks like I am not the only one.
PS. The customer adviser was polite and understood my anger at the company. She did all she could to help such as sending me a new Nectar Card.
Summary: Bad customer Service
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