Northern Rock

Poor Customer Service - Advantages: low API - Disadvantages: poor customer service, Clueless call center staff

i recently bought a flat and got a 'together' mortgage. which includes a credit card at the same interest rate as my mortgage. good i thought. that was until i had time off sick and couldn't afford to pay what i normally did. i was getting phone calls every other day from them (harrassment) when i asked them to remove my phone number and just to contact me by post. they said i couldn't because it said in my terms and conditions that they needed a contact number ! i explained that they had already verified my address so they could contact me that way. no they still couldn't do it.......until that was i happened to mention that under the terms of the ...  Read the complete review

I recently bought a house, and my independant financial advisor recommended a Northern Rock 'Together' Mortgage. I checked it out thoroughly and it is a very good deal. Part of it is the secured mortgage loan (the good part), and part of it is an unsecured loan in the form of a £5000 credit card. Being my first mortgage and first house (having previously lived in rented, furnished accommodation) I used this credit card for refurbishment, redecoration and general house stuff. As the credit card is part of the mortgage deal it has a very low interest rate and very low monthly payments (2% of the balance), these are its good points. I decided to pay by direct ...  Read the complete review