harrament and stupidity (Northern Rock)

Member Name: firestarter_112

Product:	Northern Rock
Date:	14/01/03 (244 review reads)
Rating:

Advantages: low interest rate

Disadvantages: unhelpful, unknowledgeable staff, bad customer service

i recently bought a flat and got a 'together' mortgage. which includes a credit card at the same interest rate as my mortgage. good i thought. that was until i had time off sick and couldn't afford to pay what i normally did. i was getting phone calls every other day from them (harrassment) when i asked them to remove my phone number and just to contact me by post. they said i couldn't because it said in my terms and conditions that they needed a contact number ! i explained that they had already verified my address so they could contact me that way. no they still couldn't do it.......until that was i happened to mention that under the terms of the Data Protection Act i only had to give my address. to my horror the person then said could i rfax them a copy of the Data Protection Act???? i happen to work in a call centre for a different company and know that it is the responsibilty of the person holding and working with personal data to make themselves aware of the DPA. Well i finally managed to get it removed by writing to the cheif exec and threatening to report them to the DPA comissioner for a breach !

they're still hounding me but i know my rights !

make sure you know yours !

Summary: