Newest Review: ... seriously considering dumping shell to go back to Texaco. We never had problems with them and reward coupons were always honoured when handed in to any of their garage forecourts. Shell are expensive providers of fuel anyway so its worth driving a little further for cheaper fuel and genuine rewards. The Shell reward swipe card rarely works, annoying when you've just spent 30 - 40 quid on fuel, and if you ask for the points to be added at your next visit, you can guarantee the machine is "out of order"! Our advice to all considering joining the Shell Reward Scheme, don't bother. Go to Texaco instead. Dinadewdrop and Daisydoll... more
Customer Shell Reviews (6)
by Nebcop - written on 22/03/09
I have had a considerable amount of hassle with Shell Cards, they either dont work or it is almost impossible to speak to a human being.Too often the call goes to India or somewhere similar and then one gets someone who one can not understand unless one comes from Southall or Bradford and is fluent in hindu.When things are going ok it's alright but as soon as there is a problem one might as well give up, I have never had this problem from texaco, both our local garages charge the same.
by dina-dewdrop & daisydoll - written on 28/09/08
A big con! We got coupons to earn extra points when paying for fuel but when you hand them over in the garage, you're told they can't be used, with no explanation why! We used to belong to the Texaco reward scheme and are seriously considering dumping shell to go back to Texaco. We never had problems with them and reward coupons were always honoured when handed in to any of their garage forecourts. Shell are expensive providers of fuel anyway so its worth driving a little further for cheaper fuel and genuine rewards. The Shell reward swipe card rarely works, annoying when you've just spent 30 - 40 quid on fuel, and if you ask for the points to be added at your next .. Read the complete review
by - written on 02/02/08 (Somewhat useful, 244 readings)
My local garage (Burnley) recently introduced the new Shell Plus points card, after a long gap of no loyalty card scheme at all. I run two vehicles and usually fill up both cars each week. Since the introduction, I have filled up THREE times and each time I have been given a receipt, both for my fuel and a separate receipt for my points total. The points total always shows ZERO - and the Shell website shows that I also have ZERO, yet the registration went through smoothly (or so I thought) I emailed he organisers and they ask me to post my details including all my receipts - which I have since shredded - and they will credit me with the correct number of points. This is . Read the complete review
by Najmi Yousafzai - written on 31/12/07
My club card number is 7004052303815210018. I am trying to get hold of Drivers Club Telephone number that the new card they sent to me is not active. I always go to Shell Luton Branch to buy my petrol by credit card but I cannot see any entery of rewards points.On Saturday 29/12/2007 my hand bag has been stollen and I have last all the credit cards, cheque book and reward cards.Therefore I request to the management authorities to send a new club card at 26 Treve Aveue, Harrow HA1 4AJ and transfer my existing points on it and make sure it is active.
by - written on 31/07/04, updated on 31/07/04 (Useful, 15261 readings)
I joined Shell Plus Points program about a year ago and I can only sing its praises. Shell Plus Points allows the card holder to collect one point for every litre of fuel purchased. It also occassionly runs special offers for instance double points on all Shell Optimax petrol. You can also link a Shell Visa card to your account to gain extra points on your spending. You can manage your account on-line (very easy) and also place orders on-line. The card also comes with a free phone helpline to assist with any problems. You can exchange 1500 points for one of four ... Read the complete review