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I have had a considerable amount of hassle with Shell Cards, they either dont work or it is almost impossible to speak to a human being.Too often the call goes to India or somewhere similar and then one gets someone who one can not understand unless one comes from Southall or Bradford and is fluent in hindu.When things are going ok it's alright but as soon as there is a problem one might as well give up, I have never had this problem from texaco, both our local garages charge the same.
A big con! We got coupons to earn extra points when paying for fuel but when you hand them over in the garage, you're told they can't be used, with no explanation why! We used to belong to the Texaco reward scheme and are seriously considering dumping shell to go back to Texaco. We never had problems with them and reward coupons were always honoured when handed in to any of their garage forecourts. Shell are expensive providers of fuel anyway so its worth driving a little further for cheaper fuel and genuine rewards. The Shell reward swipe card rarely works, annoying when you've just spent 30 - 40 quid on fuel, and if you ask for the points to be added at your next visit, you can guarantee the machine is "out of order"! Our advice to all considering joining the Shell Reward Scheme, don't bother. Go to Texaco instead. Dinadewdrop and Daisydoll
My local garage (Burnley) recently introduced the new Shell Plus points card, after a long gap of no loyalty card scheme at all. I run two vehicles and usually fill up both cars each week. Since the introduction, I have filled up THREE times and each time I have been given a receipt, both for my fuel and a separate receipt for my points total. The points total always shows ZERO - and the Shell website shows that I also have ZERO, yet the registration went through smoothly (or so I thought) I emailed he organisers and they ask me to post my details including all my receipts - which I have since shredded - and they will credit me with the correct number of points. This is going to prove expensive to claim my "free" points. Has anyone else been in a similar quandry and if so how was the matter resolved?
My club card number is 7004052303815210018. I am trying to get hold of Drivers Club Telephone number that the new card they sent to me is not active. I always go to Shell Luton Branch to buy my petrol by credit card but I cannot see any entery of rewards points.On Saturday 29/12/2007 my hand bag has been stollen and I have last all the credit cards, cheque book and reward cards.Therefore I request to the management authorities to send a new club card at 26 Treve Aveue, Harrow HA1 4AJ and transfer my existing points on it and make sure it is active.
I have just had my first statement from my Shell Credit card. The 6% promotional cashback on Shell petrol was shown, but there was no reference to the promised 2% promotional cashback for other purchases. I complained via the website (I'm not ringing their premium rate enquiry line) but a week has gone by now without explanation or acknowledgement. I will leave it another week before complaining to the Advertising Standards Authority about the false claims in the advertising.
Being an avid (some would insist obsessed), collector of loyalty and bonus schemes, offers and temptations, this I HAD to have!
Of course I did it offered Airmiles.
There is a Shell garage very very close to my house and visions of me sitting on an exotic beach for doing nothing more exhausting than buying petrol did appeal. My husband's remarks that it would probably cost thousands of pounds for a flight to Paris did nothing to deter me. I would show him and show him I did. Unfortunately that he was right.
How I hate to admit that but never mind, he's not a ciao member so perhaps I will never ever let him know.
So the scheme, how it works and what you get.
Are you a high mileage driver? Don't miss out, apply today
This should have been an indication of things to come.
High mileage driver?
Even in totally deluded moments, I don't think I could admit to that.
However, I must have been deluded, because, armed with my application form I "went for it".
The application form itself is simple to complete with basic details required, fill it in, tear along the perforated edge and send off (postage paid, thank you!)
Deed done, almost a fully fledged member of Shell pluspoints.
Now all I had to do was wait for the points to come rolling in as they surely would.
Sent to your home address up to 4 times a year.
Mine come much less frequently (have I seen one?) so I must be a very highly regarded customer.
WHAT DO YOU GET?
This is the exciting bit.
If you collect enough points, you can redeem them for:
£10 Shell vouchers
£10 shopping vouchers from House of Fraser, Debenhams, Next, Boots, WH Smith, JJB Sports, and Kingfisher
Airmiles (100 airmiles for 1500 pluspoints)
All good stuff and I was ready to claim all of those airmiles. After all, points make prizes (don't they?)
HOW DOES IT WORK?
You hand in your card at point of purchase and it is swiped.
This ios how you get your hands on those points:
1 Pluspoint for 1 litre of fuel
1 Pluspoint for every £1 spent on Helix lubricants
25 Pluspoints for Gold (top) car wash
15 Pluspoints for Gold (top) jet wash
Up to 250 bonus points quarterly on a sliding scale 300-399 pluspoints, 100 extra; 400-499 pluspoints, get 150 extra etc
REDEEMING YOUR POINTS
Points can be redeemed in a number of ways:
On line via the Shell website
By contacting customer services
By completing the order form
Completing redemption slip on your statement
WHO CAN JOIN?
Pluspoints are open to UK residents aged 17 or over (obvious really because you have to 17 to drive)
You can link your points to someone elses who lives at the same address.
WOULD I RECOMMEND IT?
Well, I did join to try to collect Airmiles, which I already collect via Tesco. However, it doesn't take a mathematical genius to work out that if you want 1500 points you have to buy 1500 litres of fuel which would cost you about £1200. In my situation, because my interest lies in airmiles, I would then receive 100 airmiles. How much a mile? I think that's about £12 a mile!!
Too difficult considering there are so many other schemes out there.
I would suggest that, if, like me, you like to join these schemes, then it's good to have an extra loyalty card in case you can't get to your preferred garage.
However, unless you are a phenomenally high mileage driver with fleets of cars, I don't think you would get much from this.
My experience, probably not everybody's
It is kind of Shell to offer points because most of us need to "fill up", but come on most of us are not high mileage drivers and need some rewards for loyalty. There are other schemes out there and I for one will stick mainly to good old Tesco.
I joined Shell Plus Points program about a year ago and I can only sing its praises. Shell Plus Points allows the card holder to collect one point for every litre of fuel purchased. It also occassionly runs special offers for instance double points on all Shell Optimax petrol. You can also link a Shell Visa card to your account to gain extra points on your spending. You can manage your account on-line (very easy) and also place orders on-line. The card also comes with a free phone helpline to assist with any problems. You can exchange 1500 points for one of four rewards: 1. Exchange for 1x £10 Shell voucher which you can use against fuel. 2. Exchange for 1x shopping voucher (Next, Debenhams, Woolworths etc). 3. Exchange for Airmiles 4. Donate £10 to charity Now you ask yourself whats the catch? Well as you will have worked out if you just collect points against normal fuel you need to buy 1500 litres to get £10. There are better exchange rates on other loyalty cards, but as I say if you are buying fuel anyway why not collect sumthing at the same time. Also there is no time limit on accumulated points. So rather than a catch I see it rather as a why not if your doing it anyway!!! Check out the Shell website for more details.
I am an Air Miles collector, and was looking for a card with which to accumulate points. The shell card is one of three that will do this (the other two being NatWest and Sainsburys - BA Diners is no longer issued). One attraction of the Shell card is that it is possible to 'tripple dip' while shopping with Shell. This means that it is possible to earn points once by shopping, then be paid all over again because it is a Shell purchace, and then finaly present your Shell smart card to be paid a third time. If you never spent much money anywhere other than Shell petrol stations then this would be a wonderful deal, but even then we should think carefully before picking it up. I will explain in a moment. I was not being sarcastic when I made my comment about never spending any money in places other than petrol stations. Some people do... if you were a hard working rep hammering up and down the country, eating Shell sandwiches at the roadside then it would be possible to accumulate a couple of good hollidays a year. The reason we should think twice before taking this offer is simply that it is possible to earn 200 miles simply for being accepted by NatWest. This is half a holliday and it is still possible to apply for a Shell smartcard (which is not a money card at all, but a loyalty scheme.)
By applying for and using a Visa card issued by Royal Bank Of Scotland you can also earn free Shell Smart Points or Air Miles. The credit card is a fairly standard offering with the option to transfer your balance from another credit card ( but no points are awarded for this ). 5.9% APR introductory rate for 6 months on transfered balances, 17.9% APR after that. There is a good addition of free purchase protection to cover some items against theft or damage. An option to apply online is available. Because it is issued by Visa it has all the normal Visa advantages -acceptable in thousands of places in the UK & worldwide, cash advances and so on. A new issue bonus of 600 smart points is on offer for succesfully applying for the card and then you receive 4 point for each £10. If you buy anything from a Shell garage ( or other issuer of Smart points like Halfords )you can get up to triple points as you can also use your Smart Card to collect points. When redeeming the smart points, there are quite a not a bad range of gifts from household items like kettles, irons, etc to high street vouchers for Dixons, watches, cd players etc Getting high street vouchers is quite expensive, costing 600 points ( almost £1700 in single collection mode )for £5.00. But if you double or triple dip the real cost drops quite dramaticaly. You can also swap the smart points for Air Miles and can quite quickly build up a fair amount. The exchange rate ( using £1700 example above ) would get you 85 Air Miles. The card design is a bright and breezy ( can you guess what it will be from Shell ? ) Shell that does stand out from the normal dark and sombre offerings. As for the credit card, yes it is a good one with a not bad rate of return of points and above average facilities. If you dont mind putting all your eggs into one loyalty scheme then it is one to certainly think seriously about especially if you are a
driver or already collect Air Miles.