In my view Somerfields lag so far behind other supermarkets, who I must add also lag behind standard customer service compared with the rest of the world its a joke.They are, Rude, obnoxious, and most importantly dont care about the customer.
That's the question I get asked every time I do the weekly shop in our local Somerfield. Unlike many dooyooers, as I live in rural Norfolk, we do not have the choice of about 4 or 5 supermarkets on our doorstep - just a measly old Somerfield. However, I do use this store to my advantage (see sepearte review) One of the advantages I find is their points card. This, to any outsider looks like any other worthless piece of plastic, but after a while, this is actually worth a FIVER!!! Yes, I know it's just so hard to believe - not only can this piece of plastic scrape ice off your windscreen, or even mud off your shoes, in time, this FIVER could be yours! "But there must be a catch!" I hear you cry! Well, yes, there are just two: 1. Every time you go shopping you have to put your card in a little machine thing, which eats your card for a while, then spits it back at you with glorious amounts of "points" on it. 2. The fiver is only valid at Argos. However, with a great selection of thousands of goods, these points come in very useful. In recent times, I don't think I've actually bought anything from Argos. I don't really know how many points equal what, but for a rough indication, I usually spend £60-£70 a week and fill up a card in about 6 weeks. I think these cards are very handy if you are a loyal shopper, or simply have no other choice, like me!
Well, lets see now. Until our local Somerfield changed into Tescos 6 months ago, I used Somerfields Premier Points card. The deal is thus: you get 1 penny worth of argos premier points for every 5 pounds you spend, and this rises to 1 penny in the pound (x5) if you spend over ten pounds in a single transaction. This in itself means that if you want to make any significant savings you have to spend over 10 pounds every time, which is not always easy, rendering points transactions at the kiosk nigh on useless. Then when you come to use the points, as is the way with all the argos schemes, you cannot redeem them at Somerfields, but instead must travel afar to spend them at argos, where you must spend all your cards` worth in one go or you lose the spare points, and they take away your card! This means you nearly always lose some points :( So, spare us the jtedious points Somerfield, give us something *normal* anyday!