Not with a barge pole! (Tesco Personal Finance)

Member Name: RobDickson

Product:	Tesco Personal Finance
Date:	25/05/02 (620 review reads)
Rating:

Advantages: Clubcard points

Disadvantages: Bad customer service

I had used a Tesco Personal Finance credit card for a couple of years before asking to add on an additional card holder. I telephone the Tesco visa card customer services and asked for an application form to be sent out. A week later it hadn't arrived, so I called again. The form then arrived.

I immediately filled in the form and returned it to Tesco PF. Three weeks later, I had heard nothing, so I telephoned Tesco to ask where the card was. I was told that the application had been approved and that the card would be sent soon.

After another 3 weeks, I had heard nothing, so telephoned again. I was told that the card had been sent out 2 weeks ago, but that they would send a replacement.

The "replacement" failed to arrive, so I called again. The person that I spoke to told me that only one card had already been sent, but didn't seem concerned that it had gone missing and ordered another replacement.

After another 2 weeks, no card had appeared, so I wrote (by recorded delivery) to Tesco PF explaining my disatisfaction and returning the credit cards cancelling my account. Despite cancelling the account over 6 months ago, I still receive a statement every month telling me that I have zero balance on the account.

Summary: