A long story short. I paid over £250.00 and cleared my Vanquis account to zero balance and was surprised and annoyed to find the following month to have a bill for £12.00 I phoned and got no where! I spoke to one half wit after another who gave me 4 different stories of why this had happened, one gave me a phone number to phpne and it turned out to be the local Argos store-that is absolutely true! one even said "If you pay £19.00 we will then consider the matter closed" According to them I only owed £12.00??????????????????. Fast forward 3 months. I now have a balance of over £100.00 as they keep adding on fees for this and that and I am not going to pay them. How can a balance of £00.00 suddenly turn into over £100.00
They can take me to court, I care not a jot.
To date, they phone around 15 times per day from 8am until 8pm I do not owe them any money. This will affect my credit and it's through no fault of my own. These half wits don't know their ar*e from their elbow.
When they phone and ask for me, I politely ask who is calling and when they say they are from Vanquis , I say hold on please, place the receiver gently beside the phone, walk away and leave them hanging on and don't go back. If everyone did this they would maybe think twice about harassing people on a daily basis especially ones that owe them no money.
I would rather lick wasps than deal with Vanquis again and advise you to do the same.
I took out a vanquis card in 2007 as I had poor credit and wanted to rebuild my credit file. On applying I got a very quick acceptance and received my card and pin within 3 weeks of applying, with a £500 credit limit. For over 3 years I repaid the balance in full every month and a credit increase was never offered. The lack of an increase wasn't a problem as the £500 more than suited my needs at the time. However, I came into some money troubles as I was unemployed for a time, it was stated in the credit agreement that in such circumstances a 2 month payment 'holiday' could be taken. I applied for this and was refused, as such in this time I was hit with charges and interest that took my account to £700, £200 over my credit limit. My first payment after 6weeks of unemployment was £250 to my card, at the end of that month though they applied interest of £168 putting me back over my agreed limit and therefore hitting me with massive charges, it was £20 a day to be over the agreed limit. I called on several occassions to explain my situation and was told that unfortunately there was nothing the could do (or were willing to do) to help. It took me 4 months to finally get under and stay under me agreed limit at which point I was in major financial difficulty. On the following month I paid £300 to the card and called them to reduce my limit to just £300 to save this from happening again. The next month again I paid £278 clearing all outstaning monies to them and again called and asked for my limit to be reduced to £100 to save me ever finding myself in this situation again. Around 8days later I received a new 'gold' card in the post with a letter informing me that as I had been a loyal customer and had made regular payments to my account they were increasing my limit to £2500- a £2400 increase! Now with my sensible head on I would have told myself to ignore the increased limit, but having had not a penny to spend on myself for months at this time I went slightly crazy with my card, thinking I was just buying a few things but not checking my balance in between I ran my card up to £1200. Foolishly not having read the full new agreement I didn't realise the interest rate had increased to 69.9% - very irrisponsible lending when they knew I was in financial difficulty. After a few months of not paying in full the balance was creeping up and I was unable to make the minimum payments, after my card reached a balance of £2700 and was transferred to a debt collection agency. I agreed to pay £250 every fortnight until the balance was paid. After I had paid the balance to the agency I called vanquis to double check my account was paid in full and was informed I had to make a further payment of £3.57 and they would close my account with no further charges or interest, I paid this over the phone and thought nothing more of it. Two weeks ago, more than 2years after my account was closed and in their own words paid in full I received a letter from a debt collecting agency who have supposedly been trying to track me down the whole time - funny as I haven't changed address or phone number- as they were passed my debt from vanquis, the debt has passed hands back on forth over the two years although I have never heard from eithe vanquis or the debt collecting agency until now. And my final payment to close my account was £0.95 too short and as such due to charges I know owe them £127, that's £127 they will never be seeing from me and I wouldn't reccomend that anyone use one of their cards!
I was in need of a credit card badly as my Barclaycard limit would not be increased. I used to do a lot of transactions online and finding no other alternative I applied for a vanquish credit card and 2 days later I got a phone call from card department. After giving them some required information they told me that a complete application package would be sent to my address and that I would have to send it back to them. As instructed I sent the application after doing a little paper work, and few days later received my nice blue looking vanquish credit card in 2007. I have held the card ever since. I wanted to use it as a tool to improve my credit score to be able to apply for more credit cards.
I used it quite a few times a month at retail stores. However, after a few months I stopped using the card. I was given a credit limit of £250, which stated static for more than a year. It helped my Equifax credit rating go up and I was able to obtain an abbey current account with a visa debit card that also gave me £200 overdraft.
I have found the customer services agents always friendly. The card is accepted widely and the online facility for checking balances, making purchases, making payments, updating personal details etc is just excellent. The main disadvantage is the high interest rates.
Overall, it is a great card to start with experiencing a credit card for beginners. It is also a good option when in need of cash badly. I would recommend to anyone vanquish credit card who can manage their finances well to avoid extra charges from this high interest charging card.
I went to this outfit when things were looking down for me to help my credit score as they say they could. I think I would have been better going to to a loan shark to be honest. The mount it cost me in the end was through the roof, the customer service was one of the worst I have come across, DO NOT ever give them a phone number as this was harassment on the highest level, at least 5 calls a day even some as late 11:30pm. The amount of JUNK mail you get through your letter box is really diabolical.Stay away from this lot, it is for your own good.I give one whole star because I could not give any less..
I have had quite a mixed service from vanquis, but I don't think I would recommend it to people who haven't got additional time to sit around on the phone calling 0800 numbers for every little thing.
I first got my card around 4 years ago, using it as an emergency credit card for little things and then paying it off. However any time you want to find out your balance it requires you calling a premium rate number with lots of protocol (enter 16 digit card number.....now enter passcode....press 1 for this...now press * etc!) which does push up the phone bill even from a BT landline!
I had an altercation with them when I happened to lose my credit card....of course they cancelled the old one meaning I could not call this automated service to pay my credit card as they automatically ask for your 16 digit card number which I could not remember off the top of my head as I hardly used it! and they kept saying I had my security answer wrong, so they could not disclose information to me! Then as I opted for the online service as opposed to paper statements when I signed in online it kept saying that my card had the max balance (£500) and that all of it was available but I could not look at my statement as it only had the old credit card (which of course was lost) and so to prevent fraud it would not display my old credit card info :(
The process took about 2 months for them to send me a new credit card....in which time I could not make any payments as they ONLY accept online or by phone as they are not an actual bank so I was unable to go into a bank or post office with a giro to pay. This of course meant they were happily able to slap me with £12 admin fees and all the rest of it, and put a glitch on my credit rating - not what I go this for!
It's mixed as whenever I call them, staff are of course nothing but helpful and friendly and it's hard to pinpoint blame and shout at the person on the phone who just happened that day to be on the other end of the line when it may not be specifically their fault :(
Overall, I would only say with any credit card not to get it unless its 100% necessary! I still have the card now...I don't use it as its often quite a hassle unless an emergency arises.
Applied for the vanquis card after being invited by them, I already have 2 credit cards all up to date and a catalouge also kept uptp date, Im also on a very good income.I applied and got an instant decision they said i had £150.00 credit limit, 2 weeks later i get a letter in the post saying the application as been declined. Disgusting, Im glad they did decline it if this is the way they treat customers id rather i wasnt one. Any how thanks to Capital One i have all the credit i need now.
I have held a Vanquis card for around 18 months now and got one once I turned 18. I wanted to use it as a tool to improve my credit score too allow me to make a car purchase a year or so later.
I have used it maybe once or twice a month, to say, buy fuel and some groceries. At the end of every month the balance is always paid in full and I have a nice sea of green on my Equifax credit report as a result of which.
When I opened the account, I was given a limit of £250, which has rose to £1000. Now that my score is stable enough, I have been able to purchase a car, take out a small loan and also have a store card (purely for the discount).
The customer services agent's are always straight forward and friendly and the card has an online facility for checking balances, making payments, updating details etc. All round a good card for beginners, but not to be used for large or long-term purchases as the interest rates are very high due to their acceptance categories. I would recommend to anyone who has never had credit before, such as myself, when I was 18.
I applied for a Vanquis card about three years ago after running up horrendous debts whilst I was in University. All the regular card providers rejected me. I was initially put off by the high interest but thought that if I used the card and paid it off in full each month it would help to rebuild my very poor credit score. I applied online and had the card through about two or three weeks later. Initially I was given a credit limit of £250, I used the card only to purchase petrol each month which costs me about £200 per month. When the bill came through I promptly paid it in full. Within a year my credit limit had been increased to £500. The great thing about vanquis is that now you can access your account online which is very handy for me as I tend to deal with all my bills online.
In the three years I have had the card I have only once exceeded my credit limit which cost me £12 which is a lot more reasonable than exceeding my overdraft. Although I don't recommend exceeding it frequently as it will affect your credit score. They also allow you a payment break every so often during which time you will incur interest but won't have to make a payment this is ideal if you have a tough month.
The interest on a balance of £500 is about £30 per month which is higher than other cards but too bad. I would recommend this card to anyone who can clear the balance in full each month to build up their credit rating and show to other lenders that you are responsible.
Every year Vanquis send me a application in the post, so this year I applied. I have no other credit cards/debts or finace or ever had, so wanted the Vanquis card to help me build a good credit report. I got turned down. The problems started when they wanted photo copies of my bills, tenancy agreements etc. to prove who I was so I got them and sent them in... then a few weeks later they wanted my bank information (even going as far as to tell me it has a effect on my application) so they got it. Then they turned me down. Complete waste of time & effort and the fact it took over 2 months to process the application...
If you want to phone expensive phone lines, deal with staff who have no clue and give you the run around give Vanquis a call (Part of Provident need I say more!)
I thought i would write a review on vanquis as they really have helped me alot.
When i was 18 i had ran up loads of debt and have been stuggling on and off for years with finances. So never in my mind did i think i would ever get a credit card again. Over the years i had applied for a vanquis card and always been refused so when i applied for mine a few weeks ago on the off chance it was a surprise what i was accepted. I never thought there was any chance of getting a card so just chose the first card design that came up so no i have a pink card great lol.
The staff have always been friendly with me my card came with a £250 limit which is great for what i need and if people moan its not high enough then its tuff you should not be applying for this type of card then. Yes the interest is high but so are most platinum card.
I think if you have band credit and want someone to take the risk on you the apply. Capital one turned me down but then they did that even when i was first new to credit at 18. Most people who slate this company are going too be bad customers who just want too moan. You take a risk with every company you sign up for anything for the advantge is if you balance is clear u can leave i have all faith this with improve my credit rating and help me in the future. if you cannot get a credit card else where if you cannot get one try vanquis you dont have too stay with them if you use the card pay off the balence and walk away simple it is your choice after all
I dont usually review anything on the internet, but after reading so many bad reviews about this card I feel as though I can't not review it. Many years ago when I was 18 I got myself into a fair bit of debt with 4 credit cards all upto their limits, loans, phonebills and the like. It all got completely out of control, and only now 8 years on am I nearly completely debt free (started paying everything 1 year ago after the final bailiff warrant letter been sent to me, I knew enough was enough). So I started to pay everything off and vowed never to get credit cards again. But I came across this one and another well known company too, and just applied for them. I wasnt expecting to be accepted by either company, but I was by both. With 2 CCJs and numerous defaults to my name, I thought that was quite a good achievement. Anyway when I got the card, it came with a £250 limit, which was great, so I started to spend on it and repay it back. A few months later the limit was raised to £700, then to £1750, and now my limit is £2500, and just the other week I received a gold card from them. I pay way more than the minimum monthly payment, as I have put a fair bit on this card, but only because I know now that each week I pay large sums off of it. If handled in the right way this card is fantastic and it is definitely improving my credit score.
So to anyone reading all these bad reviews, just ignore them as obviously the people that wrote them, dont deserve a credit card. Oh and as for them speaking to you like crap on the phone, that is absolute b******s. Never once have they spoken to me like crap, always friendly, and polite.
So in a few words: Go for this card if you have poor credit rating!
Look, let's face it, none of us would have applied for a Vanquis card if our credit was squeaky clean. And unless you are really daft, you knew exactly what the interest rates are. When I applied for a card with Vanquis, my credit rate sucked! If the milkman knew how bad it was, he would have me paying on delivery!
I was surprised when they sent my card with a credit line of.......£100!!! Nevertheless, it was a credit card, and something of a tool to re-build my credit score. I used the card as most people do, like a debit card, repaying the full amount every time (Not too hard with a £100 credit!) The difference was that I did it every week, sometimes twice a week. My credit limit increased steadily £250 then £300 up to 500, then £1250, and not once had I not paid the full amount. Then someone told me that paying your credit card off every time wasn't a smart thing to do, if you wanted to move onto a card with a sensible interest rate. So I left £400 in debit to run, paying just double the minimum each month.(It's only eight quid) My interest rate fell, and two applications for other credit cards were successful. Today, an envelope arrived with what was obviously a card of some description within. Opening it, I found a GOLD card with a credit line of £2,500. I will, of course never allow it to get anywhere near that amount. But here's a sting in the tail. Vanquis asked me to use my card ASAP (Something internal, said they!) So I went to the mini-market, bought 35 quid's worth of stuff, presented my new shiny gold card and waited for the "accepted" sign to show on that little machine thingy. Guess what? The checkout girl said "I'm sorry sir, but I'm going to have to retain this card!!"
"But I only got the b****y thing this morning!" I protested. By this time a manager had materialised.
"Calm down, sir" he said (the patronising b*****d - if anything gets me going it's some prat telling me to calm down!) Anyway, I went home, got straight on the phone and loaded my guns. Then a message said "Due to the adverse weather conditions, customer services have had to close for today!"
The phone is still in one piece, surprisingly.
But the point? Hey, we all screw up sometimes, but overall Vanquis - you're okay!
I applied for Vanquis card after I was discharged from bankruptcy, primarily for the purpose of rebuilding my credit rating. I have have been using this card for 3 years now. I do all the purchasing solely with this card and use it instead of a debit card.
I think there is a lot of unfair criticism of Vanquis card. This card is no more expensive than the best prime cards on the market, if you do what is right, that is pay off the balance in full each month (in fact, it costs you virtually nothing). I think the high initial interest IS justified, as most of the lenders are high risk. I certainly was not offended by my 40% initial interest, after all I was just discharged from bankruptcy when I got the card, so thank you for the trust in me, Vanquis.
Vanquis has been lowering my interest, which is now at 34%-equal to Capital One starter card which people like me have no chance of getting till the bankruptcy drop off the record 5 years after discharge. My available balance is £2500. I think the interest rate is more than fair, considering the bankruptcy will not drop off my credit files till July 2012.
Customer service is UK based and excellent, no long waiting times to get the phone answered and they are always very helpful and polite.
This is the only card I have had no problems with when going on holidays to places like China or Canada. My wife's prime credit and debit cards were all blocked overseas, in spite of both of us calling our respective card providers in advance to tell them of our holiday schedule--pathetic (LLoyds, Santander).
I have had no problems with Vanquis, the card is virtually free (as, obviously, I pay off balances in full). I am on good salary and do not need credit per se, but I prefer using credit cards to debit cards because it has a positive impact on credit files (if you run your account well), gives extra protection on purchases and is generally free, even with Vanquis, if you pay off your balances in full (as you should!) and is much more convenient--just my opinion.
I highly recommend Vanquis if you have genuinely learned your lesson in life, are on good income, have no debts, are not desperate for credit but want to rebuild your life.
I am 18 and wished to get a credit card in order to start building my credit score. I planned to only use the Vanquis card for montly spending and then pay off the full amount in order to prevent any interest charge. This has been the case since I recieved my card over 3 months ago.
I applied online and was told I would be contacted within 14 days. I thought I must have been rejected. I was sent a text message in the morning, 13 days after application, informing me I would be contacted in that afternoon and what number would be calling. I inferred from this they would call my mobile, but luckily I was home as they called that phone. The lady was very nice and helpful, asked me some questions such as what date in the month I get paid and would I like to set up a direct debit to pay off the amount each month. The came the sales pitch for some protection effort that was free up to £100 on my account after that I would be charged £1.19. I refused. She reformed me it was free up to £100. I refused again and she accepted. She then welcomed me to Vanquis bank, informing me my interest rate was 59.9%!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! This didn't bother me as I knew I wouldn't use this card for a long term loan.
Within seven days the welcome pack was sent along with my card and then 5 or so days after that the pin came in the post. I was able to use the card right after registering it.
Using the card:
Well what can really be said, you put it in the chip and pin effort and enter your pin. It is accepted near everywhere because it is a visa credit.
Paying the bill:
A statement is sent informing you of the amount of money you have spent in the month and remaining credit allowance. The statement informs you to pay your statement in full to ensure you are not charged interest. It also informs you of the minimum payment. As I had set up a direct debit I do not have to worry as the full amount leaves my bank on or slightly after the 1st of every month.
Ultimately, Vanquis have given me a credit card when no one else (not that I applied to anyone at first, although I am now moving to Capital One) I assumed would because of just being 18 and a student etc. it has allowed me to build my credit rating in order to get a credit card with a lower interest rate, but still even that won't be used for long term purchases.
Vanquis put up no facade about their huge and frankly dire interest rates and will openly tell you this is because they offer credit to people with bad ratings and often CCJ's. Fortunately I wasn't in this position, I was just a not-to-be-trusted-student by everyone else.
If you want to build or rebuild you credit rating, try Vanquis but remember to pay off your bill!!! Set up a direct debit then nothing can go wrong and you won't get charged rediculous amounts of interest.
Ohhhh...and my card is lime green which is just fantastic!!!!!!!!! Shame its going to be cut up in place of a purple Capital One card!
I am seeking legal advice regarding my Vanquis account, which I took out at 39% apr, their modus operandum is to offer you credit increases and then up your rate of interest, it is of no use trying to solve any problems with them over the phone, you may as well speak to the wall, as I am sure their operatives are told to be as unhelpful obstructive as possible, I have tried writing to them and have had no satisfaction....
STAY WELL CLEAR OF THIS COMPANY THEY WILL STEAL YOUR HARD EARNED MONEY..... BE WARNED........there are other credit cards out there who do cater for people who wish to kick start their credit rating
VANQUIS IS NOT ONE OF THEM... try AQUA or CAPITOL ONE who I have found much fairer,,,I am in the process of appealing to the Ombudsman and VANQUIS will not get another penny of my money until they pay me the money they have stolen off me so far.