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Philips 32PW9527

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£10.95 Best Offer by: amazon.co.uk marketplace See more offers
3 Reviews
  • Dreadful picture
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    3 Reviews
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      20.08.2003 18:25
      6 Comments

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      I also bought the 32PW9527 in January. For five months I have been very happy with the picture quality. Then I started to notice a black bar at the bottom of the screen. This grew in size to as high as 2 inches from the bottom of the screen. This also caused the picture to distort and when viewing teletext, the picture to bounce. I am returning the TV this weekend and after reading reviews from this site and others, will be asking for my money back or at the very least a replacement model. Most likely a SONY which is the make I had for eight years before buying the Philips widescreen TV. I only hope I do not have to go to go down the legal path too.

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        08.08.2003 21:27
        2 Comments

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        • "Dreadful picture"

        Purchase this TV in January - we were looking for the best quality wiescreen picture and were sold this model. After 5 months the colour altered suddenly and dramatically. Retailer sent out engineer who told us it required a new tube. New tube installed. No improvement of the problem. Retailer sent out another engineer. Could not identify problem and once again took it in to repair. I am now told the repair agent could not fix the TV. Retailer told me that Philips have inspected the TV and said it works to the "manufacturers specification". Repair agent tell me Philips have not looked at the TV as they don't need to. This is not an uncommon problem and that I am not the only person to suffer this particular problem. There is no current fix available. Retailer is not being helpful because Philips say it is working to their specification. Philips have never called me back when they have said they will. The picture is appalling. It changes from greeny/blue hue to dark sludgy browns. There is no defined black or white in the picture. Philips have not said that there is nothing wrong with the TV set but that it is working to their specifications. If they think this picture is acceptable and that the TV is fit for the purpose for which it was bought, I would like to publicise this as it is the most dreadful picture I have ever seen on a TV. For 5 months the picture was fine. Now it is not and nobody is prepared to accept responsibility. It is now being handled by Trading Standards.

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          18.06.2003 05:40
          3 Comments

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          The problem I have with this TV is an intermittent "black screen" (lasting a second or 2)preceded by a loud click. This happened once on the day it was delivered. Contacted retailer (QED-UK) who said if it happens again, they would replace it. It didn't happen again..... for 5 months. Then it happened a lot, finally after a particularly loud crack, the colour became extremely "washed out". Retailer then said it would have to be repaired by "Endeva" (some sort of agent for Philips, I think.) Two weeks after repair, fault returned. Also, the sound now intermittently mutes, I have to switch it off/on to get sound back (same fault as 32 PW 6315? see review : http://www.dooyoo.co.uk/electronics/televisions/philips_32_pw_6315/_review/391330) Philips insist that it is upto retailer to sort this and refuse to replace set. Retailer says it will not replace set unless Philips agrees to provide replacement (Catch 22?). Apparently Philips will replace set if same fault occurs 3 times (after 3 repairs). Result :unhappy Philips consumer, 977 pounds lighter. Philips do not seem too bothered. Interested to know if anyone else has had similar problems (with any Philips TV).

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