i ordered these via paypal. they never came.started a claim.jean-pat responded saying their system had not registered an order.but i had proof via paypal.they offered to send another, which would take approx 13 days..i declined..they had to refund via paypal.AVOID this company, its attitude and customer service stinks. if you have to buy use paypal.. as many people have been charged twice or found out they have signed up for other things!!

I have had a knife set for some time and am reasonably pleased with them, until one of the utility knives snapped in half for no particular reason. I emailed several times but got no response, eventually I got a reply, they said the emails had probably gone into the spam. I chose not to phone as the calls cost 10p a minute (luckily as I would have probably paid for this knife over and over!) I was sent a meat cleaver instead of the right replacement. Anyway, not to bore you completely, I eventually got my knife and and was told to keep the meat cleaver. Inspired by my success I have recently ordered 2 other items. Can't believe I actually pursued the order to be honest! .  Read the complete review

Awful awful awful, nearly six weeks and no sign of my order, nor one word from Jean-Patrique!!! + horror stories (massive delays/terrible quality/spamming/taking money for duplicate orders that weren't placed etc) on every forum you visit! Don't ring them as they charge loads, but email the following to cancel your order... Under the Consumer Protection (Distance Selling) Regulations 2000 we, the customer are entitled to cancel an order for distance selling (e.g. placed by phone/online) EVEN BEFORE receiving it (in fact, if you have doubts, better that way as then you can get the full amount including p&p). To cancel your ...  Read the complete review

AVOID. Customer service is extremely poor and I strongly advise that you do not buy from Jean Patrique. I placed a duplicate order in error. Upon realising my mistake I immediately contacted the company to cancel my order. My request was acknowledge by a customer service advisor who informed me that a refund could be processed. Having heard nothing further for 48 hours I inquired about my refund and was informed that I was now unable to cancel my order as it had been prepared for dispatch. Read the internet forum comments regarding this company - my experience is far from an isolated occurrence

The jean Patrique Knife Set with Wooden Block, together with the free gift offered when purchased, represent great value. Tjhe products are of good quality and when comparing prices to similar producs on teh market, the price is at least 35% cheaper than the next cheapest item. I am very happy with my purchase and excellent service I received from the company. I recommend Jean Patrique products to all opf my friends and colleagues. The wooden block is very well made and looks very nice in the kitchen. The knives offered are well made, sturdy, although they do need sharpening, I bought a sharpening steel from Jean Patrique, on a regular basis. The range of knives in ...  Read the complete review