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i ordered these via paypal. they never came.started a claim.jean-pat responded saying their system had not registered an order.but i had proof via paypal.they offered to send another, which would take approx 13 days..i declined..they had to refund via paypal.AVOID this company, its attitude and customer service stinks. if you have to buy use paypal.. as many people have been charged twice or found out they have signed up for other things!!
I have had a knife set for some time and am reasonably pleased with them, until one of the utility knives snapped in half for no particular reason. I emailed several times but got no response, eventually I got a reply, they said the emails had probably gone into the spam. I chose not to phone as the calls cost 10p a minute (luckily as I would have probably paid for this knife over and over!) I was sent a meat cleaver instead of the right replacement. Anyway, not to bore you completely, I eventually got my knife and and was told to keep the meat cleaver. Inspired by my success I have recently ordered 2 other items. Can't believe I actually pursued the order to be honest! Firstly the website would not accept the order code (for a free gift). Tried phoning (kept on hold for ages). Ordered the items anyway (paypal went through but there was an error with the order with JP). Emailed JP re: the inability to use order code (still waiting for reply). Have eventually got a confirmation of order email, but no details of when to expect order. Still awaiting for delivery of order. Went to check status on JP website. Order status, my account, tabs do not seem to work. My email address is not recognised when I try to log in. AT EVERY STEP THERE SEEMS TO BE A PROBLEM, IT SEEMS TO ME THAT IT IS ALL DESIGNED FOR YOU TO PICK UP THAT 10P A MINUTE PHONELINE. PERHAPS THAT IS HOW THEY CAN OFFER KNIFE SETS FOR £1.99 (I did pay £49.99 for mine though!) In the meantime found a pizza stone for £3 less in Cargo. Viners crockery and cutlery set on sale with them for £30 less direct from Viners (luckily had already bought this direct).
Awful awful awful, nearly six weeks and no sign of my order, nor one word from Jean-Patrique!!!
+ horror stories (massive delays/terrible quality/spamming/taking money for duplicate orders that weren't placed etc) on every forum you visit!
Don't ring them as they charge loads, but email the following to cancel your order...
Under the Consumer Protection (Distance Selling) Regulations 2000 we, the customer are entitled to cancel an order for distance selling (e.g. placed by phone/online) EVEN BEFORE receiving it (in fact, if you have doubts, better that way as then you can get the full amount including p&p).
To cancel your order and claim your full amount back, change your details in the template below and either email it or post it (get proof of postage if the latter).
In this circumstance (e.g. before you received it) once you have cancelled it they are legally required to refund you the full amount within 30 days of you sending the cancellation, and if it arrives after you have cancelled you are legally entitled to refuse delivery.
Hope this helps!
Jean-Patrique Cookware Co Ltd
Consumer Protection (Distance Selling) Regulations 2000
On [DATE YOU PLACED THE ORDER] I placed an order (Order #: XXXXX) for [WHAT YOU ORDERED]. I have not received this order.
Under the Consumer Protection (Distance Selling) Regulations 2000 I would like to cancel the order and request that you provide a full refund - £XX.XX including the full cost of goods (£XX.XX) and P&P (£XX.XX) - within 30 days.
I look forward to receiving your confirmation of the above.
AVOID. Customer service is extremely poor and I strongly advise that you do not buy from Jean Patrique. I placed a duplicate order in error. Upon realising my mistake I immediately contacted the company to cancel my order. My request was acknowledge by a customer service advisor who informed me that a refund could be processed. Having heard nothing further for 48 hours I inquired about my refund and was informed that I was now unable to cancel my order as it had been prepared for dispatch. Read the internet forum comments regarding this company - my experience is far from an isolated occurrence
The jean Patrique Knife Set with Wooden Block, together with the free gift offered when purchased, represent great value. Tjhe products are of good quality and when comparing prices to similar producs on teh market, the price is at least 35% cheaper than the next cheapest item. I am very happy with my purchase and excellent service I received from the company. I recommend Jean Patrique products to all opf my friends and colleagues.
The wooden block is very well made and looks very nice in the kitchen. The knives offered are well made, sturdy, although they do need sharpening, I bought a sharpening steel from Jean Patrique, on a regular basis. The range of knives in the set is extensive and would satify most needs in the kitchen. The Free 6pc Steak Knife Set and Wooden Block, are really nice and extremely useful. All of these for £49.95, represent really good value for money.
Jean Patrique, 7 piece professional Kitchen knife set, with wooden storage block. It all sounds very good doesn't it? Well, it might sound good but that's about as far as far as it goes.
So what do you get and what's good or bad about it? As the header says you get seven assorted Kitchen knives and a solid wooden storage block, no surprise there then.
I'll deal with the Storage block first as that's OK, The block itself comprises three quite well machined lumps of 4 x 2, slotted for the knives, then glued together with a balancing fillet for the front face - this is nicely embellished with the Jean Patrique name. It looks quite presentable when displayed on the worktop, so far so good.
Now we come to the Knives!!!!!
All seven are very similar in design, just different in terms of size, supposed usage and length. All supposedly made using the "Finest carbon stainless steel to give the knife strength, durability and a long-lasting cutting edge, and, lastly they are stone ground, making them tapered from the back of the blade right to the cutting edge, giving the knife an exceptional degree of sharpness" I quote directly form the JP website on that bit.
Technically there are only six knives as one of the implements is a two pronged cutting guide / fork for using whilst carving the meat, but back to the knives. The set comprises a 15" straight, thin bladed carving knife and a 15" serrated, thin blade carving knife, along with a 13" straight broad bladed cutting / chopping knife. The two straight bladed knives are totally useless; they couldn't cut the skin off a Rice pudding, let alone cut a joint of meat. I could quite happily pull them across my hand without any fear of getting a cut, they are that sharp.
The thin bladed, serrated blade, is only good for cutting bread, again it won't cut anything else, so cutting bread is what I use it for.
The two pronged fork is OK, presumably because it doesn't have to cut anything!
The three smaller knives comprise a 10" serrated; thin bladed Steak / paring knife, a 10" straight thin bladed cutting / paring knife and an 8" straight thin bladed cutting / paring knife. Both the thin bladed straight knives are as useless as their 15" brothers and just as sharp - or, should that be blunt??????? The serrated knife is the only one that is fit for purpose - just.
Well one out six ain't bad is it?
Well JP, they are Rubbish, no "Long lasting cutting edge" no "Durability", no "Exceptional sharpness" and no sign of "Finest Stainless steel" either! , oh did I forget? - They also go "Rusty"; Genuine Good quality Stainless steel doesn't do that under normal conditions.
To make some use of these knives I have re ground the edges myself, honed them and now they are usable for lightweight work, but still way less than that promised by JP. At least they are sharp and will cut. I wouldn't draw them across my hand now!
All things considered the set is nothing less than sheer Rubbish. I am just glad that I didn't buy the set I own myself. In my opinion they are a complete waste of time and money and I recommend that you avoid them like the plague. How on earth they can charge around £50 for these is beyond me.....