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One for the tourists
Member Name: jade22green
Advantages: Large range of products, lot's of different brands
Disadvantages: customer service, expensive
Now let me just start by saying that by no means can I afford to shop in Harrods on a regular basis. We tend to go Harrods about twice a year. Once before Christmas to get some more unusual gifts and sometimes in the summer just to have a look around and buy the odd treat. We have been doing this for about 5 years now so although we don't shop there everyday, we have been a fair few times and have got a pretty good idea of what the store is like.
When you enter the store through the main entrances you will usually find there is a greater there who will open the door for everyone and say hello. Once inside you will come across a member of staff who is standing close to the entrance and is there for customers needing help and advice, which usually finding there way to a department, as it so big.
The shop is huge! It seems like a maze if you don't where you're going and there are so many different departments. They sell everything, food, cosmetics, books, clothing and accessories, home wares, pet supplies (including really cute puppies) and jewellery. They have lot's of different restaurants and cafes and even a chocolate bar!
We went into a restaurant on the second floor and had a drink. It was quite expensive but I swear it was the best Diet coke I ever tasted!
Our favourite thing to do before we look around the things we're really interested in, is to go to the pet department and see the puppies. They have the most perfect pedigree puppies and they are so cute and fluffy and you can see they are really well looked after. The last time we went the staff told us a very famous footballer (they couldn't tell us who) had just brought a puppy for his girlfriend.
Harrods houses a large variety of designers including Lulu Guinness, Louis Vuitton, Dior, Gucci and Prada. There are of course many more and you could spend a week in there if you looked around everything. Some of the designer concessions can be a bit intimidating to me and you sometimes have to queue to get into the Gucci or Prada section, along with some of the other more prestigious brands.
A very negative point for me was on one particular visit when I saw a bag I really liked. I was with my parents and my Mum offered to buy it for me for a joint birthday and Christmas present. We needed to find out the price first, it was from the Gucci section, so the price was important to know. My Dad who was at the time dressed in quite smart clothes asked the sales assistant how much it was. She told it was one of their expensive items and when he asked again how much she said she would have to go and look. She never came back. Her attitude was disgusting and she was so rude. I will say that that is the only time we have ever been treated like that at Harrods but it was enough to put us off of asking again.
Now I am sure that Harrods must make a very good profit every year. Whenever you go there are loads of tourists there and it is always full with people. All of the main entrances and stair cases are lovely and very decorative and luxurious. Once when I was there with my Mum we got lost and ended up in a part of the store we hadn't been to before. We walked down a staircase and there were holes in the carpet and it was worn at the edges. If this were a cheap shop I wouldn't have taken any notice, but surely Harrods can afford a new carpet for their stairs?
Overall I think Harrods is a great place to go if you want to shop somewhere a bit different and make a day of it. It's great for buying special, designer pieces but it's not the kind most people would shop at on a regular basis.
Summary: A nice change but I'd rather go to Bluewater