Newest Review: ... said my money had been refunded to my bank card,thats strange becasue i paid via paypal.It took 6 days to get that back. ... more
non recieval of goods
T J Hughes
Author Name: cat
T J Hughes
Disadvantages: didnt receive goods and shop would not refund
i bought some items back in february order number 271758‏ and contacted them when i had a delivery date to advice that i will be working on that day but can get half day off at short notice, and they agreed to contact the courier company and advice them to deliver after 2pm when i will be at home . when i got home i had a 'sorry missed you' card saying that order was delivered at a non existent addrees inn my block, called them and they insist that address existed, after a while she sd to try the flats in my block to check if delivered to them, and even went as far as advicing me to try other blocks ! can you beleive it.... a few days later, she sd they have contacted couriers and it was actually delivered at a different flat which i didnt realise had an occupier, but i knocked on door many many times and had no response. for weeks and months i called and emailed the store regarding this, but they refused to respond to my emails and on the phone told me that no refund will be authorised as they delived the package. i have even sent a complaint letter for someone to look further into this, but have had no respond from them , nor an acknoledgment of my letter. four months later and i have still not received my package or my money back and i dont know what to do, so any help and advice will be appreciated.
Summary: bad service, they ignore your emails and letter of complaints
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