I reserved a table about 2 months ago for a staff Christmas do, I was aware that it catered for large numbers and as it was in the Hi Life directory I felt that this was a good recommendation.
I was informed when I made the booking that I would have to pay a deposit.
Over a period of weeks, attempts were made to contact the Noble House in order to pay the deposit. The lines either rang out or went to voicemail.
Messages were left on this voicemail service which went unanswered.
My colleague got through to them about 2 weeks before the date of the booking and increased the party number from 10 to 14 and was told this was not a problem.
No mention of the deposit was made.
10 days before the date of the meal (being 2 December) I again tried to call them and left a further voicemail message.
This went unanswered.
I eventually spoke with them today and was advised the table was given away!
I was advised that he had tried to contact me but I had not phoned him back. I explained that I sit at my desk largely between 8am and 5.30 pm every day and had had only 2 days off in the last 2 months. I explained I had access to voicemail and no messaged had ever been left by him.
I was advised that he couldnt fit us in.
Then advised that he would call me back to see if he could arrange something.
I never received a call.
I was essentially told that I was making "excuses" when I informed him I had left messages and I consider this to be extremely rude. I, unlike the owners of the Nole house do return calls.
I am disappointed by the level of service given by this restaurant and can only think it is reflective of the standard of the place throughout.
The Noble House is the best Chinese restaurant in Bolton. It opened eleven years ago, and the Cantonese and Peking cuisine is frequently praised by restaurant writers, and I have never been disappointed by a meal I have had there. As soon as you walk in, past the trickling fountain, you know that this is a special kind of place. The menu is very extensive, and I would recommend their King prawn dishes especially. As a non-meat eater I can’t comment on many of the dishes on offer I’m afraid, but friends have said that these are delicious too – for example the crispy duck. Their banquets are very popular – over the Christmas period these cost £25 per head, for a minimum of 2 people, but at other times of the year they range between £20 and £32. If you have a more straightforward meal, say a couple of starters and a main course – you should be looking at no more than £15 a head. Apart from the wonderful food, they have now started to have special evenings, with magic shows, or live jazz every Wednesday night, and karaoke at the weekends. So a great place for a good night out. The restaurant is easy to spot from St. George’s Road, but beware of the one-way road system that forces you to drive a circuitous route to get right up to it. Open weekdays lunchtime and evenings, weekends evenings only. 77 St George’s Road, Bolton Telephone 01204 533673