Booked a holiday in February with Hoseasons under the low deposit scheme. In April I found out I was pregnant, I developed a condition which makes it very difficult to walk and move around and was instructed by my GP not to travel, I contacted hoseasons and cancelled the holiday giving them 6 months notice. I was told I would have to pay £100 cancellation fee unless I could get a medical form filled out by my GP. As most of you reading this review will be aware GP's can take their time over such matters and this took a while to complete and during this time I received court summons from hoseasons demanding I make a payment despite my efforts to contact them. I then sent in the medical certificates and still got asked to pay charges for an upgrade that I did not make and a administration fee to cover the court costs which shouldn't of been made against me. My advice is not to book unless you are 100% sure that you will not have to cancel due to any circumstances. As my experience with hoseasons prove that they are a terrible company that I will not be recommending to any of my friends or family. They have put me through so much stress during a period of my life where I really could be doing without.
Please do not use hoseasons!!
We recently went on a weeks holiday to Cornwall and I arranged it through Hoseasons holidays. They are kind of the experts in self catering holidays and offer UK Family Holidays specialising in providing short breaks and self catering holiday homes.
I had never used Hoseasons before but had definitely heard about them for years. I always thought they offered low quality breaks such as Butlins or Havens did but was pleasantly surprised when I actually did see what they offered. I was looking to book a cottage in Cornwall for the week. I firstly did a search on the internet but so many companies came up with hundreds of pages and none that were really particularly helpful. I didn't like the way the cottages were presented and it was hard to see if what you were getting was actually genuine or not.
So then I asked in a travel agents and she gave me a Hoseasons Cottages book. Apparently there are different books for all different types of holidays that you want such as parks, lodges, boats, villas etc but as I was specifically looking for a cottage this was the book that I took. I got the Southwest Book which consisted of Devon, Cornwall, Dorset and Somerset but you can also get them for as far up as Scotland which is good to know. The catalogue was really easy to follow as at the bottom of the page it was marked with what area you were in, such as Cornwall. Then, each cottage listing came with a photograph which I think is essential in picking where you are going to stay. Ok, sometimes photos can be taken at a good angle and so are not always representative but all in all to see something is way better than having to guess what it might look like. THe listing also told you how many people the cottage was for, how many bedrooms it had, if it was close to a pub (very important), beach, local attractions etc. What I found most helpful though was the little dog icon that was listed with some of the cottages. As we were taking our dog with us it was important for me to know whether dogs were allowed in the cottage or not. If the cottage listing fit not have a dog icon it was easy to eliminate that from my search before I started to read all the information and waste my time.
In the end I booked the cottage through the Hoseasons website although you could do it over the phone with the telephone number listed on the catalogue. It was quick and easy to book and I think we paid a 10% deposit at the time of the booking and then had to pay the balance about 6 weeks before the start of the holiday. I got an e-mail confirmation as well as a confirmation in the post. The e-mail confirmation gave me all the information I needed about the cottage and a contact number for the person who looks after the cottage if I had any questions.
The cottage was lovely and we had a really nice week. I think Hoseasons were a great company to use and I would definitely use them again.
Just got back from a short break in a hoseasons holiday cottage, in Westfield, East Sussex. On first arrival all looked well but was very disappointed with the smell that developed. The owners spray everywhere with a room deodoriser spray before you arrive but that soon wears off. The source of the smell was the mould that was growing up the walls, windows and even on some furniture. The place was very damp and made us feel ill. The owner did come in to clean after we complained but the smell still lingered. The bed was very lumpy too and it also only had an ensuite, not good when it is meant to sleep 4, although a bucket is provided! Although I have to say we have stayed at some superb places with Hoseasons over the years. It seems to be pot luck when booking with Hoseasons, I don't think they inspect every property and the reviews on their websites aren't accurate as we have just found out.
I have booked 4 mini breaks with Hoseasons in the last 3 years. The first 3 were all in the same place, Dacre Park in Driffield North Yorkshire.
We originally came across Hoseasons as were looking for a luxury lodge with hot tub to surprise our friend for her 40th birthday. We had a 6 birth lodge with one double bedroom and en suite and 2 twin rooms with a bathroom. The living space was encompassed with the kitchen and dining room and it was nice and large so it was a great social space.
The lodges are only a few years old but ours had a flat screen TV and DVD player, dishwasher, microwave and utensils for 6. The hot tub was lovely too and seated 6 of us comfortably. The park also supplied us with white towelling dressing gowns and disposable slippers which was a lovely touch. The cost of the lodge was around £360.00 for 3 nights...between the 6 of us it was a bargain!
I then went back again the following year with my boyfriend and we stayed in a 1 bedroom lodge which was very luxurious! It had a 4 poster bed and dressing room. The bathroom was huge and had a free standing bath and a walk in shower... The living space encompassed the dining room, sofa and kitchen and they even provided a dishwasher for this 1 bed too which surprised me. We paid £360 again for 3 nights so it was the same price as the 6 berth but it was more luxurious and worth it..
Again we were provided with robes and slippers and the lodge had under floor heating as well which was great! There was a TV in both the lounge and the bedroom...
We then went back again last year to the 1 bed again and the prices hadn't really changed and the cleanliness was still as high standard as before. We also noticed they are building some more lodges so looks like there could be some more newer ones coming up!
I also find the staff there very friendly and the odd job man lives on site so is always around if you need anything or have any questions (as we couldn't work out our heating initially!)
I've booked some apartments in London for July so I'll update my review when I've stayed there but if its anything like the lodges I will definitely be pleased! For me, hoseason lodges are very well priced and a bit of a bargain when you look at the competitors!
You can book online too which makes it nice and easy and when I booked 2 lodges last year they did contact me just to check this was correct which I thought was a nice touch..
I have been on 2 Hoseasons holidays in the last 4 years at 2 different places, The first was at Yellow Top country park in Yorkshire and the second was at Bluewood lodges in Oxfordshire. Both were luxury lodges.
I often holiday in the uk and have been with all of the different holiday companies at one point of another. Pontins, Butlins, Haven and Hoseasons all have their plus and minus points and the price points range quite a bit depending on the accommodation you choose and the time of year you choose to go.
Having been on holiday with all of these different companies I can honestly say that in my opinion, Hoseasons is by far the best.
I first came across Hoseasons when I searched online for luxury holidays in the uk. My boyfriend and I were looking to go on a weeks holiday in England without going abroad. We wanted to stay somewhere that was fairly quiet and peaceful and have a bit of a get away from it all type of break. I also really wanted to go somewhere that had a hot tub. When we searched online we came across a lot of different hotels and parks but the one that kept coming up was Hoseasons.
We followed a link into the website and had a good look at their website. In the end we couldn't decide so we ordered a brochure and when it came through we had a long look each and found that they offered exactly what we were looking for.
We decided on Yellow top country park. The holiday park was set around a lake were my boyfriend could go fishing from the decking outside our log cabin. It had a hot tub and was very luxurious, with all the facilities you would usually want like a washing machine, dishwasher, bath and shower, flat screen TV and dvd player plus sky tv. The park was situated next to a lovely little village in Yorkshire and was just 20 minutes away from the city of York. It had very good transport links and was just enough off the beaten track to give us the relaxing break we wanted.
On arrival at the park we check in and were shown to our lodge. The lodge was lovely and just as shown I the brochure. It was very clean and we had been all the essentials like washing up liquid and even some bread and milk to make breakfast in the morning. I really cannot tell you how nice it was, there was nothing I could moan about. We were left instructions for all of the facilities and hot tub and we had also been given a local fact file which had details of local days out, restaurants and take aways.
We enjoyed our time there a lot and didn't want to come home at the end of the week. We had planned to go back last year but couldn't get the dates we wanted.
When we couldn't get the dates we wanted, we looked through again and decided to go with Hoseasons, but to a different park and an even more luxurious holiday home.
This time we went to Bluewood lodges in Oxfordshire. We had booked a 4 night break in a 2 birth luxurious log cabin. It came with it's own hot tub, whirlpool bath, separate shower, utility room, dressing room, sauna and had lot's of extra like sky and flat screen TV on both the lounge and the bedroom.
It was lovely and very impressive. There were lots' of very good features and again we had our dishwasher, washing machine, tumble dryer and we were very happy with it.
As we started to unpack however there were a few things that I found were not quite up to scratch for what we thought we were getting. The first problem was that the sofas were cheap ones from Ikea, which is fine, except that they were completely slack and had not support at all. They were also threadbare in places and very worn from a lot of use. The other problem we had was the bed was very soft and spongy and again had no support what so ever. After just one night sleeping on the bed I had to go out to Argos and buy a memory foam matress toppper because I was in agony with my back. This helped but it was still a very uncomfortable nights sleep and we couldn't wait to go home to get back to our own bed.
The other problems we had were just that a lot of the cleaning wasn't really up to my standard. The bin bag had been left almost full in the bin and the kitchen utensils were all a bit grimy looking. The windows looked as though they needed a good clean and I had to rinse the bath out before getting in. another problem was that there were leaves everywhere outside and they were very slippery. If this had just been on our arrival I wouldn't have took any notice, but it was like this until the day we went home.
We would have complained about the accommodation but as we arrived very late the first night due to work commitments, we didn't feel it was reasonable to do so and in the end just sorted it out ourselves. There was no point complaining about the bed either as they were hardly likely to go out and buy a new one.
These probably seem like very small complaints and they would usually be to me. I think we were most annoyed because we had paid over £500 for four days in October thinking we would get a luxury break. I don't think anyone would consider doing the cleaning or emptying bins a luxury.
Having said all of this the facilities were very good and in the end we had a lovely time. I wouldn't go back there again but we made the most of it.
Having had two very different experiences with Hoseasons I find it quite difficult to rate it. I am awarding it 3 out of 5 stars as a middle mark because I feel this it the only fair thing to do. If I were rating the first park I would give it 5 out of 5. The second would be lucky to get 2 out of stars on account of the conditions. I have not been put off of Hoseasons holidays as I really do believe the second holiday was a one off experience, but I would try to research a bit more next time before I book.
Hoseasons is my number one choice when booking holidays in the UK. Ive been booking holidays with them for over 18 years now and have never had any problems or cause for complaint. Customer service is always excellent.
All the holiday parks I have stayed in have been excellent with first class accomodation, where attention has been paid to detail and in clean and comfortable surroundings.
I have twice been tempted away by cheap offers - once at Pontins and another time at Haven - and wished I hadn't bothered, as both these places were terrible! - But that's another story...
I book my holidays with Hoseasons online directly on their website, but I do use Topcashback and access the site via them as they offer cashback on all holidays booked.
We prefer to stay in lodges with hot tubs these days, but have also enjoyed family holiday parks.
Some of the sites I have stayed at and would recommend are :-
Welcome Family Holiday Park, Dawlish Warren, Devon - this is a great holiday park right beside the beautiful beach at Dawlish Warren. Ive had a lof of family holidays here. The accomodation is mainly caravans but they were clean and well maintained. I'm not usually one for 'holiday camp entertainment' but the entertainments team here at Welcome, headed by the talented Mark Price have been the best ive experienced. Talented individuals who really can sing, play instruments, illusionists and comedy performers. Mark Price has been at the park for many years and I recently discovered a lot of footage on YouTube of the entertainment and a lot of praise for him and the team. People return here year after year for the entertainment.
Piperdam Lodge park near Dundee in Scotland is another favourite of mine. My partner and myself have had a few breaks here staying in luxury lodges which are amazing, furnished and decorated to a very high standard and have their own private hot tub and sauna, in a wooded setting next to a lake and golf course. Guests also have use of the swimming pool and Gym. Tennis courts are currently being built and there is also a restaurant overlooking the lake which serves fantastic meals, or bar meals are available if you prefer.
Dacre Lakeside Park in East Yorkshire has beautiful lodges set around a lake, again furnished and decorated to a high standard and private hot tub included. It was an ideal place to chill out and relax. I have only visited here once but hope to return again this year. There is no restaurant on site but the nearby village has good pubs which serve good meals, also takeaways etc.
Drummhor Lodges near Edinburgh is a small park with only a few lodges and also a touring site. I stayed here in November last year, we had a nice view of the sea and a large private hot tub which was built into a sort of summerhouse and looked really romantic! The lodge was again clean, comfortable and well furnished. This was a very quiet site and you have to drive to nearby town to buy groceries, have a meal etc, but was still a lovely break at a good price.
Thats just a sample of what Hoseasons have to offer and I usually pay between £180 - £210 for a 4 night break between Sept and April, then the price does rise after that, but we have been in June for around £270 which I don't think is expensive for what you are getting. You can often get last minute offers on the website and also discounts eg. 2 person discount, early booking discounts etc. Oh and don't forget to book via a cashback site and get a little money back too!
We love hoseasons and have used them 4 times now and will continue to regularly i expect.
The first time i found them was when i was arranging a special weekend for me and my partner and i wanted somewhere with a hot tub! I found their website and spent ages looking at various parks they offered.
We have only ever stayed in lodges with hot tubs but we do intend on trying one of the villas in france or spain soon.
The first place we went to was a long weekend in a holiday site in devon called mullacott park, we had a lovely 3 bed lodge in the winter months.. we got a discount because it was out of season and also a discount because we were a couple using a larger lodge.. usually its the other way around! We were impressed with the swift service!!
2nd time we went to a lodge in cornwall for a long weekend which was just as nice and lovely setting.
3rd time was back in september we had a week this time in another lodge in cornwall and it was perfect.. ho seasons were very helpful with everything...
We have a lodge booked in yorkshire for a week starting on valentines day.. we cant wait.. ho seasons have been so helpful so far.. firstly they gave us a refund on the new vat rate.. we also asked them to change the lodge we booked because we had expected a lake side lodge and were given a lodge next to the pond instead but my partner said we wanted a romantic setting and they went out of their way to get us another lodge!!
A great company and you can find some real bargains!
They dont just offer lodges, they offer villas, caravans, city apartments... i am sure we will branch into other ideas one day but for now we love our hot tubs
My family and myself have just spent a week on the Lower Hyde Caravan resort at Isle of Wight. The island is beautiful,and we would go back again. The caravan we stayed in was very dirty and we had to clean it up,the toilet smelt of wee,the kitchen sink looked like it had not been cleaned fot the hole of the summer season. We complained about it but it still is not nice to have to start cleaning when you get on your deserved holiday. On the first night the lights fused,the day after the plumping outside was leaking,it was like a river, maintance men came to sort the problems out but things like this should not be happening as we were in silver , hate to think what the standard caravans were like. When my daughter went to complain ther were a lot of unhappy customers in reception. Mrs Moody, from Notts.
Gregolimano is wonderful - the best ClubMed we have been to.
Excellent food; lovely scenery; good activities (the kids and young people loved the water boarding and soccer) and wonderful water.
Special mention should be made of the efficiency of the transfers. Emma's flight (traveling alone at age l6) was delayed in London so that she did not arrive in Athens until after 1AM. Phillipe (the transfer manager) waited for her and took her to Gregolimano in taxis.
The show and seats in London were superb (Billy Elliot) and the Radisson Hotel well located and very, very good.
Thanks to Agent dan from http://www.holiday-discounts.org Club Med London Agency.
All in all it was a great vacation.
We have just got back from a holiday in Norfolk, booked via Hoseasons. The holiday was a last-minute booking, with us only deciding to go on it 3 days before. We were a bit dubious considering it was one of the only places available in the country.
We did all the booking and accomodation online using www.hoseasons.co.uk, which was one of the straight forward websites to use. We were able to specify our needs, which included somewhere we could take a dog to and which was within 1 mile of the sea. The website allowed us to say which weeks we wanted and in which area of the country and gave us a list of the places available.
Using the website was a pleasant experience, with pages loading quickly and the site was easy to navigate. The website gave enough information about the properties so we did not need to request a hard-copy of their brochure. This made last-minute booking possible.
We chose to stay at Rainbow's End, a chalet park in Bacton, on the Norfolk coast. It was ideal for our needs, with the sea virtually on the doorstep and the beach being open to dogs. The chalet park also had a large field, ideal for regular dog walking. The accomdation was as described on the website and was clean, well equipped if fairly basic.
The area was very quite and there was no entertainment on-site nor was there a shop. So this particular park may not suit everyone.
We thoroughly enjoyed the holiday all of it being better than expected considering the late booking. I think that booking via Hoseasons meant the cost was slightly higher than booking direct with the chalet park but it made it all very easy.
With the holiday season fast approaching it took me back a few years ago when we decided that we would love to go on a chalet holiday in Fort Augustus, Scotland which was really not far away from Loch Ness which is a place we visit time and time again as we love it. So there I was ready to book with Hoseasons and it stated that the Fort Augustus Chalet Park was a thriving holiday park and clean and mainted to a high standard. I ummed and ahhed a bit but the girl said if we do not book it quick, we could loose the place as the park was getting full even though it was only the start of the season. It was supposed to be an idealyic holiday set amongst the forest with a stream at the side and on the other side of the park was the Caledonian Canal. This would be ideal for us as we could take our two dogs that we only had at the time and there were free child places. One of our friends who were strapped for cash and could not afford the holidays that year, so we offered to take them with us. The whole holiday cost us around £300 for one week as you pay per chalet. We were so excited when we all started to set off, two dogs, two kids and two adults. It was a long journey this time and traffic was an absoloute nightmare getting up there. By now it was getting rather late and eventually we pulled up at the chalet park. Phew, all we wanted to do was to find a chippie and then head for bed. The only problem was, was that it was pitch black and there did not seem to be enough life around there. There definatley was no people to say welcome or hand us the keys to the chalets. We were really annoyed. In fact the chalet parks street lighting had not been turned on and we were frightened to try peoples chalets incase we disturbed anyone. We eventually found a number from our book and was told we would have to go to its sister park 20 miles away to pick up the keys. This was not amusing as the kids were not getting ratty teds an
d the dogs were panting and we were shattered. We voiced our concerns there and they really did not care. We eventually got back to the chalet park and thought oh well things must seem much better in the morning. We got into the chalet and lo and behold, no lights would come on. then we realised it was metered so we popped some coins in and it come on. In fact I wish it really had not it was gross. The carpets were all ripped or holes in them. The beds were broke and also the bedding had looked as though it had been used for 20 years and not washed. Luckily we had brought our duvets up for the dogs which were spotless so we used them instead. After awaking at 6am to sound of building work, we were not amused. Apparently the Caledonian Canal was under construction and although Hoseasons knew about it they failed to tell us this. This went on from the crack of dawn till night time. We complained about the night lights and it was scary when they did not work but all the time we were there they were not working. So we made the best of it and went up to Loch Ness and Skye and all sorts of places, but we had to return to the Chalet Park from hell. Then we went to use the cookers and the rings were broken and dangerous, we opened up the drawer and it fell apart and then we thought we will get it sorted and then put the food in another one. We opened the door up and cockroaches came out ewwwwwwww. This really got on my wick. We rang the sister park up again and they offered us one of their chalets but it was too far away for us. We wanted to be in this area not another 40 miles away round trip every day. The electric meter cost us around 50p for 10 mins of electric and money was just swallowed up and on site there w as two caravans where the reps stay. But suprise suprise, we had none. The nights were bitter, so we went to the caravans to see if they had any spare duvets. What a shock, I have never ever seen anything like it in al
l my life. It was like out of a horror film. All over the caravan was maggots and dead flies. There were no duvets as everything was covered in it and we left it. We again told the sister park who sent down a workman to fit everything and he really just left us the glue for us to do. I showed him the caravan and he blamed one of the reps who liked fishing and had a spat with the chalet park and left a box of fishing maggots in there which grew into flys and they died as there was no way they could get out. The gentle stream was like a rapids at the back and very dangerous if you had pets or dogs. We decided we would only use this as a base and would come back only to sleep. We would eat out which was really expensive. We had to buy torches as there were no lights on the park. Oh by the way, when we woke up the first morning.... we were the only ones on the park, so much for been packed. Another couple arrived about two days into the holdiay and they had problems with cockroaches and they flipped and they moved up to the other park. They were disgusted. So again we were the only ones left. Well we decided we could take it no more and informed the sister park, we were escaping the holiday park from hell. We set off home two days early. Kids in the back, dogs in cages in the boot and our luggage in a small car. We complained but got no where with Hoseasons so we cancelled the winter holiday we had booked with them as well. Oh what I forgot to tell you all about was at the back of the chalets was the sister parks shooting range which is where the handyman was always hanging around and he was always hanging around the park, but not doing anything. There was supposed to be a lot of activities at the sister park which had not been opened so this holiday was a total waste of money. We would have been better going tot he camp site on the banks of Loch Ness where it was run by a friendly family. So we
arrived home and thought thank god for that. Then a couple of days later we got a phone call from Fort Augustus Police Station wanting to ask us some questions. Apparently the cookers and some things had disappeared out of the carvans on the chalet park and did I ever go in the caravans. I told them yes to get more duvets and told them all about the flys and maggots and we felt as though they were accusing us. We told them even when the DIY bloke came on the site he went in there. Apparently he had denied ever been down there but we were lucky as we had complained and they told him to go and fix it and he was always hanging around. A few days later, I was absolutely fuming and rang the sister park and apparently the DIY had been found out. No call to us to say sorry, i mean how the hell could you fit a cooker and fridge in a little citreon car, we just about got us all in and the luggage. I know that funnily enough Hoseasons have now dropped this holiday park but its sister park is still there. It was the worse place I have ever stayed in and yet Hoseasons did not give a damn, after all us mugs had paid over £300 for 5 days! I will not touch Hoseasons any more as they did not help us one bit. There was no back up for us and it was dirty. It is a shame as the park could have been really nice. But this is one place that I will not go back to. Karen :O)
I have stayed in a number of cottages in this country and this year booked my stay with Hoseasons. Hoseasons have three brochures, cottages, boating and holiday parks/lodges. I enjoyed flicking through the brochure which is well produced. The cottages are advertised in sections that are categorised by areas. There is a wide selection within each area which covers the whole of Britain including Ireland. The cottages and their facilities are clearly described They are also photographed from the outside and often the interior is shown too. The photographs of the cottage we stayed in were very accurate (unlike the time I used Blakes Cottages only to find that I was staying in a cottage half a mile away from the one in the photograph!). I found the Hoseasons website very useful prior to booking. I was able to decide on a few different cottages and then check the availablity online. I could enter in different weeks until I found when they were free. Often when I use the telephone I feel that I am putting the staff out when I keep asking them to look at different properties and different weeks. This method also let me have time to gather my thoughts and weigh up the pros and cons before making my booking. The booking was very simple to complete. I telephoned Hoseasons with the week that I wanted and a booking reference and paid for the deposit by switch. I arranged for the balance to be deducted from my account 8 weeks prior to the holiday. This was carried out without any problem at all and on time. The staff were very friendly and helpful. Hoseasons sent me a booking advice slip and on it was the phone number of the cottage owner. I simply had to call him to arrange when I could pick up my keys. The slip also contained clear directions to the cottage. The cottage was wonderful. It was clean and well equipped, in fact there were things in the kitchen drawers that I still haven't got round to buying for m
y own home! The TV had teletext too which was a bonus. On arrival we were left homemade cakes and tea which was a lovely touch. Hoseasons had put a folder in the cottage which had useful phone numbers. They also put in an evaluation form which I sent off stating how excellent the service had been. Today I received the brochure for holiday lodges and I must say that looks rather good too. The cottage didn't come cheap at £430 for a week for 2 adults and a baby but it was worth every penny. Hoseasons were very efficient and took all the hardwork out of organising the family holiday. Thanks for reading.
Earlier in the year we got a hoseasons brochure to look at the brochure was well set out had alot of information and pictures on each site,the brochure gives all the information on whats on site also whats in the area, We booked a holiday at Devon last june and it was exactly as the brochure had described , the lodge we stayed in was very nice,the site was good too. the children didnt want to come home. So we are back on another hoseasons holiday next week to a diferent site,the children are looking forward to it. Also the hoseasons website is very good,we have used that alot to check availability,you can also order a brochure online,some of their sites you could even book up online.their website gives as much detail as the brochures do, and is well worth a look, The holidays are very reasonably priced and if you cant stay a week then they do short breaks monday-friday or a long weekend for either 66%of the full price or 55% of the full price whsich is good.
Hoseasons offers holiday parks, lodges and country cottages for holidays and short breaks in Britain and Ireland, also holiday parks and apartments in Holland, Germany and Belgium. Tel:+44(0)1502 502588.