Hi,

We booked a last minute deal and took our three children there. Apon arrival we were not informed that we need to get a card for our electric, when we went to our room and realised, we went to the machine to do it, but it was out of order. We had to go back to the main gate and use the one they had in their small office. I am not sure why they didnt say that when we arrived.

We found our room and it was awful. It was in the middle of a run down block and had mould and spider webs all over the doors and windows. Our door had a punched hole in it which was not repaired. The carpets were dirty and the fold out bed was old and rusty.

Wen we looked out of our kitchen window all we could see was a mountain of old tires to the front and a massive old brick wall to the right, blocking any chance of a sea view. We were so upset.

The last straw for us was the fact that the 'rides' werent open and the restaurant was closed. It was more like a pub anyway, they didnt even set the tables. For dinner that night, my children had cold burgers from the burger bar, we didnt eat because they didnt accept cards and we had been told that we could use our card.

We didn't even want to stay that night but had to. We left the following day.
I have pictures of the state of our room and the area around it. I will never trust pontins again, my poor children were so upset.

We arent snobby people who went on a first time cheap holiday and were dissapointed, we are a normal family who go on these types of holidays often.