Kodak - great cameras, shame about the software (Kodak Easyshare C330)

Member Name: clairelouise73

Product:	Kodak Easyshare C330
Date:	18/11/07 (114 review reads)
Rating:

Advantages: Good camera, excellent zoom facility and print quality

Disadvantages: Software is terrible - messes up your PC and Kodak deny responsibility!

I bought this camera to take photos of items I was loading onto eBay. All in all, the camera was fantastic - good quality pictures, excellent zoom facility and top quality images when uploaded.

However ( like another reviewer) I have have had nothing but problems with the software.

Initially, everything was fine. Then I started to have problems connecting to the internet - I got a repeat message telling my that the Kodak EasyShare software was updating and to try connecting later. At one point, the Kodak software disabled by internet access for 2 days! My ISP were informed but couldn't do anything about it. I contacted Kodak directly, but their technical staff were both uninformed and very unhelpfull.

I removed all the Kodak software from my PC, but was still experiencing problems. At this point, a number of photo files suddenly became inaccesible, and there are still about 200 or so photos that we cannot access. Only a few were actually taken on the Kodak camera (most being scans of real photos that we had for years), and even after employing a PC engineer to try and retrieve them, we have had no joy. The engineer said he had seen similar problems with Kodak software before.

I contacted Kodak again, and they said it wasn't their problem and that the PC must be an old model or the processor out of date - our PC is only 6 months old - they refused to offer any other help.

Even after removing the software, and also removing it from the "start-up" files, we have still experienced problems. Photos taken on our new camera (an Olympus FE-120 - fantastic and v. easy software to use) have suddenly "converted" themselves into Kodak EasyShare format only, as have a number of older saved pictures, so we can't access them any more. This sudden "conversion" of files seems totally random. I tried re-loading the EasyShare software to retrieve them, but this caused more problems again.

All in all, although the camera is fine, do NOT buy it as you will only mess up your PC with the awful software. In fact, I would advise against buying any Kodak digital camera if this terrible software is what you get with it!!!

Summary: Good camera, awful software - don't buy unless you want to lose all your files!!!

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