Product Type: Hanns.G Digital Photo Frame
Newest Review: ... clip that supports the photo frame and have been trying unsuccessfully to contact the company to try and replace it. I have been ke... more
Poor customer service!
Author Name: Angela Roberts
Advantages: The product does what it says and is keenly priced.
Disadvantages: The product is easy to use, but the after sales care is appalling.
Although this photo frame is excellent, I am very disappointed at the appalling after sales service I have received. I lost the small plastic clip that supports the photo frame and have been trying unsuccessfully to contact the company to try and replace it. I have been kept hanging on at 10p a minute and then told to try a different number. Same thing again - hanging on at 10p a minute. Finally I was put through to a woman who promised an engineer would call me back later that same afternoon. Of course, no one did. I fail to see why I needed an engineer to call me anyway - either they stock these clips or they don't. I tried to call again this morning but just got an answering service. I left my number, but of course no one has bothered to ring me back. I will think very hard before ever buying their products again, however good they may be.
Summary: A good product, but if you need any kind of follow up advice you will struggle to contact anyone.
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