Our Falcon by AGA is an electric range cooker with induction hob. It's a decent piece of equipment but the problem us the TERRIBLE service. A noisy fan. After 4 visits and a month without a stove they STILL have not brought the correct fan. We had a similar problem with our LPG traditional
AGA 15 years ago. Nothing has improved. The service desk people are bureaucratic robots and seem to understand nothing about the frustration of a house with only a microwavmicrowave as backup. AGA sub out the service of Falcons to various firms around the country so they are ideally placed to blame each other. We won't chance another AGA product. I think the electric EVERHOT is a far better engineered and designed product and that will be our next purchase.
This cooker is utter rubbish.
Cost £5,000 5 years ago.
Turned up with chips & scratches - but hey, they gave me a free touch-up paint pen.
I eventually got them to replace the chipped doors.
Fan & Normal Oven constantly running too hot & burn everything.
Then suddenly without warning the ovens stop working altogether (usually coincides with Christmas).
Every year I have to fork out another £200 to get 2 thermostats replaced. MY first cooker cost me £200 and lasted without fault for over ten years. Why can't Aga get it right ?
Oh, and the plastic corners on the matching hood both fractured & dropped off.
Oh, and the Engineers turn up, don't screw it back together properly & leave wires trailing.
Both the product & the service are appalling.
This product fits into the same category as the Smeg Fab fridge I bought. Fine if you want to sit & look at it but God help you if you want to use it for something !!!
Caveat Emptor !!!!!!!!!!!!!!!
I expected my solid fuel cooker to see me out, When it was bought I was told it would last a lifetime and that parts were still supplied for some of the first Agas ever made.What has happened? My Aga is less than thirty years old and a necessary part cannot be supplied rendering the cooker unusable unless a second hand part cab obtained.One of the many reasons for having an Aga is its longevity. A solid fuel Aga needs few parts. However where does this leave the new"all dancing"versions? Are Agas being brought into line with most other kitchen appliances as far as lifetime is concerned? An Aga will be considered expensive if it only lasts about 10 years. A justification of price was that replacement was rarely needed.
Have spoken to a few friends and they recommend the 30 amp night storage electric cooker . I would like to purchase one but am interested in more reviews and information on this particular aga cooker.
We used to have a 4 oven gas Aga, which was a wonderful appliance. When moving house just over 2 years ago we were delighted to find that our new home also had an Aga, and I had every expectation that this would be a happy experience. How mistaken was that? The 13 amp model is quite a different beast. In 2 years we have had the thermostat replaced twice, as well as the circuit board. Even with the AIMS the temperature of the ovens has been hard to control, but worse than this is the external temperature of the appliance which is way too hot! If we had young children in the house we would not be able to run this cooker at a temperature that would cook food. It has taken a long time to get anyone to test the surface of this cooker, as the engineer who visited the first few times simply failed to record my comments on his report sheet, in spite of saying that he would. He has now retired ( no loss). 2 engineers have since visited and agreed that the surface is too hot, but when I finally get through to the 'technical' department I am told that the cooker is working within acceptable perameters. Apparently it is perfectly ok if your Aga has an external temperature of 60-65 degrees.
I can only echo several previous reviewers who have commented on the very very poor customer service experience they have had with this company, and I strongly endorse the reviewer who said that the electric Aga costs way more to run than the advertised figures state.
This is a poor appliance, backed up by a company who has no interest in looking after their customer if that customer has a complaint. Do not buy the electric Aga.
Wish we had read some of the reviews on this site before we bought our gas 3 oven Aga with AIMS. We have had it for two years and its the worst investment we've ever made. Around £6000 and its broken down roughly once every two to three months, usually at the worst time; last Christmas with 14 people in the house. It is still not working properly, it doesn't cook better than a normal oven and its disadvantages far outweigh the advantages. Dont get one of these! Our old oven which was supposed to be a temporary oven, pending a kitchen refurb, but we actually had it for 6 years. It was the cheapest B@Q oven for about £150, it cooked better and never broke down. Our Aga dream is now a very big disappointment like so many other reviewers below. The only good thing in all of this, is our Aga support company, who have been very good, having replaced may bits. We have an annual maintenance agreement which we are making very good use of. Don't think they're making any money out of it.
I've owned and used an AGA Legacy stove, the 44in with 6 burners, for 3 years now and am impressed. Its looks are so retro but its capabilities are modern. Both ovens work like a charm as does the broiler. I really cant say enough good things about it. I will be installing a Heartland Artisan range cooker opposite in my kitchen before next winter and they will look good together (even the wire handles on both units match). I want the radiant heat and oven slow cooking of the wood burning AGA styled Artisan but sure wouldnt give up the Legacy cooker to do so.
Hi, we bought a six four aga six years ago, the worst purchase i have ever made. We thought when my wife burnt everything in the ovens it was because she wasn't used to electric, we always had gas. When it first arrived it kept tripping out the RCD on the house, so we could not use it. The engineer came and took it apart and found most of the sleeving on the wires was bare and shorting out the RCD. When we started using it everything used to burn. The engineer came again and said our cooker was fitted with their new thermostats because the old ones didn't work properly. He was supposed to check the temperatures and said they were ok.
Recently we purchased a reliable oven temperature meter and found the ovens were at least 40c too high. So much for their new thermostats. We tried knocking 40c off the set temperature and it has helped. But considering this oven was nearly £5000. i am deeply dissappointed and would not recommend one to anyone.My wife does not trust it. It seems like the thermostats are made in China, so it is only assembled over here. Avoid at all costs. I just wished i had read this review site before purchasing.
I had a new mains gas 4 oven aga installed in March 2012. It is absolutely wonderful. I had a Lacanche before and wanted the Aga for the heat in our dark Scottish winters. It does that and everything else. I never have to bake pastry cases blind any more. It slow cooks meat more beautifully than any slow cooker. I dry fruit in the warming oven and dry out our logs to get our stove started. It reheats dishes to perfection in whichever oven suits; bakes bread and pizzas and flat breads and crispbreads perfectly on the floor of the roasting oven. The cakes I make (in the roasting oven using the cold shelf if necessary) are better than any i have ever tasted let alone made. Cooking veggies for soups is a breeze with no need to have pots steaming up the kitchen on a hotplate. ditto, pulses. This aga has actually saved me money as we do not need to put the central heating on as we used to and I never use the microwave or kettle or toaster any more. My husband makes brilliant toasted cheese sandwiches on the simmer plate. If I moved and the house did not have a Aga getting one would be a number one priority. It has changed my life.
I have read all the complaints here and can only say this:
Do not buy a 'fake' ie electric Aga. Do not buy a second hand or reconditioned one. And be careful with the quality of our oil if you get an oil fired one. One tip: do put chefs mats on top of the hot plate lids to held keep the heat in. It makes a big difference.
For years my dream kitchen remodel included an AGA cooker. When we moved to Montana, it finally made sense to include an AGA in a full kitchen gut and remodel. Because we decided not to have the cooker, which is on all the time, we purchased a 6-4, which looks amazingly like the cooker and has six gas burners and four electric ovens (each for a distinct purpose: warming, baking, etc.). It looks beautiful but has been nothing but trouble. There have been problems almost since the beginning (the initial cost of the 6-4 is nothing compared to everything we've spent after installation) but the greatest problem of all is the complete lack of interest on the part of AGA's non-service people. They stand behind nothing, rarely get back to you, send the wrong replacement part when the correct part number was ordered by our technician - and then they expected us to pay for shipping it back to them! I can fully understand why the 6-4 was discontinued as it is a terrible product, but my question really concerns why the entire company hasn't been discontinued? They may have been quite the kitchen product at one time, but no more. Do they not care about their business in the U.S. or do they treat everyone the same? My husband has told me that, the next time ANYTHING goes wrong, we literally throw it out and replace it with a Wolf. I hate it when he's right, but he's right.
I bought my stove 3 years ago. It's been good apart from the firebricks cracking almost immediately and the baffle plate distorting. This plate has to be removed to sweep the flue but once it has been subjected to heat it distorts so badly I had to break mine out (as advised by AGA!!) They would not replace under the 5 year warrant as 3 years was "fair service" !!!
That's the good bit over - then you have to deal with AGA CUSTOMER SERVICE! These people are shocking, I rang in excess of 10 times having been passed from pillar to post before my call was returned 3 days later. I ordered my parts due to them not being warranty replacements (and to be honest, 3 day wait for a call, I didn't fancy pursuing a warranty claim in the midst of winter with no wood burner) I initially asked for them to be posted untill I realised it was a 5-7 day service so I then requested I collected. This completely threw them, a day later, my parts were on route to AGA HQ to be distributed by dispatch. the lady on the phone said that although the pallet would be on site that day it may not be possible to collect as although she had told the staff not to send by carrier "they may not be concentrating". I replied "but it sounds so simple?...tell them not to send the parcel with my name on".
"I have but you still may not be able to collect??!!"
I'm currently in A&E with a very bruised forehead! LOL.......No more AGA products for me.
Have had a gas Aga for almost 30 years. Excellent cooking and everyone comes into kitchen and leans against it to keep warm.
99% of people who come annually to service it are good.
Problem is Telford. Letter tells me to ring 0800 number to renew Service Plan. Do so on Friday around 4.15pm. None of options on menu refer to renewing service plan so press 2 to book service. No one available to take money. Person says will leave message to ring me back. Ring back on Monday, the day I had said I was not available. Try again today Tuesday 5 times either 0800 number not working or no one available to take money.
So far 7 phone calls in an attempt to renew my Aga care service Plan by paying them £239.88, and to book a service. How many more phone calls will be required? Perhaps they don't need the money/custom.
If you want to spent buckets of money on a company that will let you down, disappoint, put you on hold -(for 20 minutes I promise), make clear that the less than 1 year out of warranty breakdown is of NO interest (despite oven in question only being used circa 10 -15 times and still looking new), fail to call back, fail to send parts and so on. Then this is the company for you.
If you like paying £140/hr call out charge to fix their faulty product, then get that credit card out now. How did Aga know which parts parts to send? The woman who answered the phone, 300 miles away, said: 'These should cover it.' Then when I baulked at the £140/hr call out fee said: 'Your local electrician should be able to do it.'
Aga present themselves as a sort of Roll Royce of the cooker world, but it is the service and reliability of British Leyland circa 1979... Honestly, it's like having to deal with the public sector, not an company that is an icon of Britishness. Actually I'm wrong. Sadly that is exactly what British service is these days. Aga is an exemplary example of what anyone can expect dealing with any British based institution.
One last thought: is there some employment agency that specialises in supplying telephonists with bored disinterested voices?
Arrogant, condescending and unreliable; it's not like you are a customer, more an irritation. I have spent ( literally ) years battling them to admit their oil-fired ovens can't cope with the newer oils. Finally I 'm admitting defeat and having it converted to electric. I will get someone else to do it though !
Have purchased a cream classic six four aga cooker, no mention of a colour tolerance acceptable to the customer on purchase, cooker delivered in feb 2012, still unused and still four different colour doors, now aga are telling me the customer and the fool who parted with best part of nineteen thousand pounds for aga appliances that this is an acceptable colour tolerance four very obvious different colour doors, any body else had this problem and have accepted there excuses. Please contact me.