Beware: useless for some users (BT's 'Free' Answer 1571 Service)

Member Name: Prospector

Product:	BT's 'Free' Answer 1571 Service
Date:	07/06/07 (104 review reads)
Rating:

Advantages: Free

Disadvantages: Useless for some

A problem with the 1571 Text Alerts system that BT's website fails to point out at this date (7/6/07) is that if you have retained your mobile phone number and transfered it from another provider to either Virgin or T-mobile, the text alert sytem will not work.

In other words, you may have messages on your landline, but you will not be texted to inform you of the fact.

BT confirmed this to me today. So if you have ported your number to Virgin or T-mobile, the text alert system is virtually useless. The only way to resolve the problem is to either cancel your mobile contract (expensive!) or change your mobile number (hassle!).

Summary: Key problem that BT do not point out