What hell we have been through with these people, bunch of cowboys. It has cost us thousands of pounds and we gave up with them in the end. They stopped dealing with their supplier in Germany blaming poor service, we subsequently found out this to be false, they owe them thousands and now use a new company in Germany. We phoned the company in Germany, they told us they could not help and said Countrywide Ltd were not their business and were agents only. Countrywide lied about that to us. They did such a bad job we have ripped out what they put in and that was after 18 months!! I am in the process of litigation and will win. We have had another company fit a glass room for us, they did a great job. Please please take my words in, Countrywide are horrendous and you should not trust them.