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IT'S GOOD BUT NOT PERFECT
Frustration with dooyoo
Member Name: Mauri
Frustration with dooyoo
Date: 12/07/06, updated on 13/07/06 (205 review reads)
Advantages: Relatively high payments and generally good standard of reviewing
Disadvantages: Lack of communication and some negative perceptions of the way the site is run
Let me start off by saying that I like Dooyoo. Iíve been a member for a number of years and for some of that time Iíve also been a guide so Iíve got to know the site very well and on balance it is the best of the review sites in both the quality of review and the rewards for writing.
We only have to go back a year or so to see how close Dooyoo came to folding. The site was a mess, no new products were being added, it was plagued by technical difficulties and people were leaving in droves. Things have obviously improved since then and overall it is in quite a healthy state. Having said all this it is far from perfect and there are a number of things I do find frustratingÖso here goesÖ
The ĎPost And Runí Crowd.
Dooyoo is a peer review site, the idea being that someone writes a review on a product or subject and other members come along and make judgement on the worth or usefulness of the review. These ratings from members serve as a way for anyone else that comes along wanting information on a product to get an idea of which of the reviews are the most useful to consult. Now within this system is the implicit idea that people write reviews and that people rate the reviews. Thatís how itís supposed to work! The most frustrating thing is to see people posting reviews and Iím sure expecting to receive payment for reads for the review without doing any reading and rating of other review themselves, what some call POST & RUN. Now there is nothing strictly wrong with doing this after all you are still providing the site with hopefully good reviews but itís not in the spirit of the site since the whole peer review thing depends on people rating those reviews. So please, please when you post a review on site take a little time to rate some other reviews as well. Maybe having an ideal of rating as many times as you receive reads would be a good thing to aim for.
My next bugbear is rating or at least rating honestly. People so often rate without thinking too much and a tendency to get frankly quite poor reviews with universal VU ratings is not a good thing for the site. Of course to a degree rating will be subjective one personís VU will be another SU but please be honest at least to your own standards, donít follow the crowd and donít worry about giving lower rates if that is what you feel the review deserves. On the flip side of the coin if you receive a U or SU rating live with it a U rating is a positive rating in any case! People are entitled to their opinions and revenge rating doesnít serve any purpose apart from making you look a right prat!
Nothing wrong with posting lots of reviews in one day but please make an effort to write something that is worth reading!
As I said before the technical problems we used to see have largely gone but in an ideal world I would like to get products added quicker than is possible now and Iíd like the search facility and category definition to be better so that it was easier to search for products and so there was no confusion as to where to post reviews as in the case of DVD or Film reviews.
Dooyoo have over the year downsizes its workforce and now there is only one designated employee to look after the UK site. This does lead to problems brought about by the fact that that individual is often snowed under with work. This leads to frustration amongst membership over communications with Dooyoo. E-mails are often ignored or only replied to after a long delay and people do begin to doubt whether Dooyoo cares about keeping it membership happy or not.
Leading on from this, the lack of staff at Dooyoo has lead more and more responsibility being put on the guides for certain aspects of running the site. For those of you that are new the guides are NOT paid employees of Dooyoo they volunteer to help out, reading the reviews in their categories making sure that any potentially crownworthy reviews are considered by Dooyoo for crowning and generally helping out members with problems as well as reporting any abuse they see on site. THE GUIDES DO A FANTASTIC JOB but what I find frustrating is that the underlying perception of the guides is that they are in some way part of the Dooyoo hierarchy, anointed members that wield power over the site and that help to decide the crowning of reviews and the action taken in cases of abuse. This is totally misrepresenting the role of the guides but unfortunately the lack of direct Dooyoo involvement on site has helped to foster this impression of the guides as an elite.
It is frustrating for me to see the guides being thought of in this way an when I was guide it was increasingly difficult to defend yourself against the various conspiracy theories that from time to time circulated on site ands the various associated message boards. It would be easy for the guides to say that people will always criticise what the guides do but it is also easy to get complacent about the position the guides hold. Although none of the guide to my knowledge would abuse their position I think the changes over the last few year has brought them more influence on site and without wanting to they have become more powerful. One thing I would like to see happen that would help to answer the critics is to have a more open system of guide selection and also to get as many members as possible with the right Dooyoo background to serve as guides so that there would obviously be no elitism being a guide. ANYONE READING THIS WHO WANTS TO HAVE A GO AT GUIDING APPLY NOW!
Some sort of guide rotation accompanied by time-limited appointments would help and ensure that the guiding system was more member friendly.
The reward system at Dooyoo is certainly the best around 3p/read compared to Ciaoís average of 1p on selected categories and the crown system on Dooyoo is fairer and easier to understand than the mysteries of the Diamonds on Ciao so thereís not a lot to complain about there but I do find it a little frustrating to have a one year mile limit on the miles that have been accumulated. It does seem a bit mean to take away hard earned miles form people simply because they have becomes inactive for a while or havenít earned enough to cash in.
So there you have it thatís some of what I would change on Dooyoo, they are not major gripes but for me they would make a differenceÖ.is anyone out there listening?
Summary: Some good, a little bad, could do better