Hewlett-Packard Customer Support

Description: What has your experience been like when dealing with Hewlett-Packard for service support?

Newest Review: ... 'referring to documentation' was as much use as a chocolate teapot, as was rebooting it and running the head cleaning routine about 10 times! All the manual can come up with is "Solution: Contact HP support. Go to: www.hp.com/support" That's when at some time in early May 2009 the (lack of) fun started. After gaining access to the site, I was led through a series of options until ... more

... even HP had to give in and allow me to report a fault by typing it in, having confirmed from the printer's serial number that it was still under warranty. Given that I'd paid fifty quid for it, getting it repaired at my expense was not, and still is NOT...more

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Hewlett-Packard Customer Support: HP Support Seance: Is there anybody there? (1195 words)
by - written on 20/05/09 (Very useful, 83 readings)
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Of course, anyone lifting pen to paper concerning a support function probably has an axe to grind. Having been a service manager in a previous life, I know for a fact that no-one rings you to say "Heh, just thought I'd ring you to let you know that nothing's gone wrong with my Okikoki 2000 and everything's fine" so you can only judge an organisation by their actions when things go wrong. To be fair, the phrase "on a hiding to nothing" was never truer. Over the last five years I've had HP ink-jet printers for home use. The first was a Deskjet 5552, which was excellent. I now regret getting rid of it whilst it was still working. As ... Read the complete review

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