I love you (Most Embarrassing Moments)

Member Name: katyboo123

Product:	Most Embarrassing Moments
Date:	27/10/09 (83 review reads)
Rating:

Advantages: It still makes me laugh to this day

Disadvantages: I got ripped for weeks / months off my manager and rest of the team

I don't mind telling you I am one of THE most clumsy and accident prone people you will ever wish to meet. I also have terrible verbal diarrhoea and spout the most ridiculous things at entirely inappropriate times. My catalogue of embarrassing moments is too great to list here, but my favourite embarrassing moment which sticks in my mind, and still makes me laugh now...

The I love you incident: I was working on the phones in a call centre when I was about 19 (I talk about this like it was years ago, but it was only 6 years!). My job was to answer the phone, deal with the customer enquiry, close the call correctly. I had a particularly awkward customer on the phone and I hadnt been in the job very long, so I was trying to listen to her complaint, whilst navigating my way through the various IT systems to provide a resolution. Multi-tasking at it's finest.

The customer became pretty irate as she thought I wasn't listening to her because I was tapping away on my keypad, I explained I had to move through the systems in order to answer her questions and that I was listening to her. She became so angry she almost turned ferral, I could just envisage her spitting and a vein pulsing in her forehead while she was talking / shouting at me. She asked for my manager, so I went and got my manager, who berrated the angry customer, saying to her that she had been listening to the call and that I had been doing everything I could to help her, so there was no need to have got so abusive.

My manager signalled to me to come back on to the phone as the customer wanted to apologise. I sat back in my station, put my headset on and the customer said 'right I'm sorry, I shouldn't have spoken to you like I did, I know you did everything you could to help, I'm just having a bad day' so I said its fine, don't worry, I know it's frustrating talking to someone on a phone, not knowing whether they are listening or if they are busy doing something else. She said 'ok, well thanks for getting it sorted anyway, bye love' and I said 'love you too'.

For weeks everyone on the team left post it notes on my desk saying love you too, it was absolutely mortifying, what made it worse was the customer didn't just ring off, she said excuse me? And I had to say erm sorry I don't know why I said that, it was absolutely vulgar!

Summary: Another embarrassing moment in the life of katyboo123