Railways - Simply Past Caring? (Railway crisis)

Member Name: kirstenmc

Product:	Railway crisis
Date:	27/11/06 (32 review reads)
Rating:

Advantages: Truthful Experience

Disadvantages: May offend railworkers.

the railways are an abomination!

one day in Glasgow, i leave my bag at my feet, and dont realise i dont have it until i get back to my stop.

Immediately, i alert a SPT worker, who stands for 5 minutes asking "are you sure you dont have it?"
dont you think i would know if i have a bag on my shoulder or not?!

So then, after five minutes, he strolls up the stairs,meanwhile i am distraught as i have got a phone, keys and purse in this bag.Eventually, 10 minutes wasted, he meanders into the office, carefully picking out a phonebook, and slowly looking for the number for Glasgow Central.

By the time he had phoned, 20 minutes had been wasted, and i was sent home with a number to call in an hour.

After crying over a great loss, and worry over bank cards, i phoned, and my bag had been handed in with keys,phone and purse all stolen. The keys and purse were later retrieved on a different train.

Although i may only have lost my phone and a good deal of cash out my purse, that phone contained very sentimental things inside it, that cannot be replaced.

I do know it is my stupidity that caused the bag to be left in the first place, but the action taken to try and retrieve it was of the lowest degree. I am utterly appalled by the way my case was handled, and i feel sad that other people have probably experienced the same thing.

Summary: How i feel i was treated.