Ordered a part from this company and 2 months later still hadn't received it. Sent an e-mail asking for the order to be cancelled & a refund. 2 days later got an email to say the part had been dispatched. Wrote back to say I don't want it now. Item arrived & unfortunately my husband took it in!! Now I am stuck with a part I don't want. Reluctant to pay return postage. Item was only £8 & I don't feel I'm going to get a refund here & they are not replying to my correspondence in any way. DO YOURSELF A FAVOUR & BUY YOUR PARTS FROM ELSEWHERE!
The Spares2go website list many spares, but you are dealing with an agency/reseller company. Some items like the one's I ordered are listed as 'in stock' at the time of paying - but are not. Once they take your money you are unlikely to get replies to emails and a refund. You will spend a lot of time doing this, even though the Law and distant selling rules may be on your side.
If they do not deliver within the agreed time and their Terms (read carefully!) when placing your order, consider cancelling your order by email and recorded delivery post, refuse to accept the item if they send it, then demand a refund within 14 days. If not received, start a small claims court action to recover your refund with costs on top. Add this company website to your PC 'Hosts File' or blacklist so you never go to their site again.
If you don't want to do others a favour by winning a distant selling claim and CCJ, then don't place an order with this company. Don't get soft or upbeat with any automated 'progress updates' outside your contractual delivery deadline as promised at the time of ordering, as these are just robot figures. Even after you formally cancel an order, you may still see erroneous order status messages on your account suggesting something is happening - when it isn't.
I ordered a simmerstat with clear part number. A simmerstat arrived in four days but is the wrong one. This part is clearly labelled with a different number. Emails asking for replacement are ignored and I see that it is not worth trying to telephone. Is my optimism misplaced ?
After many years of useful service I broke the glass jug on my long obsolete Morphy Richards Cappucino Maker. The only source of a spare part appeared to be Spares2Go, whose catalogue usefully included a photograph, from where I duly ordered it. The online order monitoring showed acceptance and later the placing of an order with the manufacturer. After several weeks without any movement I emailed Spares2Go querying the likelyhood of there ever being a delivery and received a (non automated) reply assuring me that indeed the order was still live and that they had been advised by the manufacture that delivery was imminent. Several days later the online monitor did indeed show the receipt of the jug by Spares2Go and a couple of days later I received the jug and lid in a safe condition. Although I would have preferred a speediier transaction I recognize that Spares2Go persisted on my behalf to chase the prime supplier and I appreciated their detailed and personal communications.
I ordered a part for my very old kenwood food processor and the part arrived in less than a week, I will definitely use spares2go again in the future. I was very dubious about using this company after reading some of the reviews, but I can honestly say that the services was first rate. Well done spares2go
I ordered a part from them 2 weeks ago because it was shown as in stock, still not arrived and shown as "on order".No replies to emails and credit card charged as soon as order placed.I will not deal with this shambles of a company again - keep well clear.Hopefully judging from the other reviews the part may arrive sometime, might try the local Trading Standards office as they have breached the distance selling rules.I deal with lots of companies over the internet, this one must be the worst by far, according to their web site they have been in business 25 years - doing what?
Does anybody know how you return an item to this company?! I received a thin plastic item in an envelope with no fragile sticker, so not unaturally - it was cracked right through. As the arrival of this part was delayed, I'd already - emailed, faxed and left voicemail to no avail. Their Terms of Business indicate that one has to have a 'returns authorisation' from them, but I've emailed and received no reply and when I tried to phone, the voicemail announced that messages could not be taken as the memory was full, this in the middle of a week day! Short of sending a pigeon, I'm not sure what to do?
I ordered a chopping attachment for my hand held mixer from spares 2go. in February, like other reports here I was charged and then told it was on order with the option to cancel. I thought OK I will be patient and give them a chance. I e-mailed in March, in April, then in May I e-mailed to cancel, then the sillyness started. Within days I received part of the kit I ordered, I asked where the rest was, I e-mailed to reject the part as unfit for purpose. I wrote to them also. They said they now had all the parts. I don't want anymore to do with them and want my money back. I am now in the process of taking legal action to recover. Lesson, avoid companies without phone numbers and take immediate payment.One star too high.
I ordered a filter for a kettle from Spares2Go on the 9th April, my card was charged immediately but nothing was received for over a month. I e-mailled the company and received a reply that the item was on backorder.I asked them to cancel the order but received no reply. I am now going to have the hassle of chasing them for return of my money. Note there is no phone number listed on their website. I would normally never order from such a company that will not even give out a phone number but mistook the Fax number which is displayed for a phone number.In my opinion this is a very poor company which has no regard whatsoever for customer service. I would advise anyone thinking of ordering from them to go elsewhere.
I ordered from spares2go then read these reviews and started to worry.No problem items arrived in 2 weeks and thanks to them saved me from having to buy a new slow cooker
I ordered some parts for my mixer from Spare2go back in December and having emailed them twice, I have not heard any more from them. The debited my account straight away but have stopped communicating with me. I would like to ring them, but again they do not have a telephone number on the Website, only a fax number. Does anyone have a phone number for them? Review written on 21/01/2008
I agree with Rythmking in his review on Spares2go. I ordered a Haden Electric Kettle Filter at £13.01 on 13/9/07. My money was deducted on the same day but, to date, I have not received the filter. I have received two automated replies to two e-mails saying the same thing, i.e. out of stock and we will pursue the manufacturer, but no reply to the third e-mail sent on 12/10/07 asking for the expected date of delivery. I cancelled my order on 19/10 and asked for my money back. Again, to date, not received. My advice - totally steer clear of this company.
Re-above, filter received today which I have acknowledged. I might give the company another chance but communication was not all that it should be.
If anyone is thinking of buying spare parts for household appliances from www.spares2go.co.uk I would advise shopping around first! The door handle broke on my Bosch fridge-freezer and a quick Google search revealed that spares2go could supply a replacement. Having needed to replace the door handles previously and purchased a pair, I assumed that the price quoted (£19.50) was for two handles. However, on arrival of the part, it was found that the price referred to one handle only. I did another Google search and found that Bosch themselves do a mail-order service and that their price for door handles is £8.64 each. I complained to spares2go about their over-100% mark-up but they did not reply. I would therefore advise anyone about to purchase spares from www.spares2go.co.uk to check first to see if the manufacturer offers a better price. They well might!
Are you having problems with regular mis-shifts, or gears taking ages to engage? Well if so, why not follow the following tips that could get your gears super smooth and quickly in all conditions! For a start, make sure you are using appropriate gear outers - many people, unknowingly actually use brake hoses instead or gear hoses, which will completely mess your gearing. Why? - well its quite simple, brake cable outers are a coiled piece of wire, coated in plastic, whereas, gear outers have the wire running long ways from end to end (straight rather than coiled), which greatly reduces friction, especially on cuves in the wire, and reduces the effort you need to put in to shift. If your gears are moving quick, but not into the correct sprocket, make sure the tension is correct, as the cables do streach. Once you've got the derrailier moving into the right place, grab a can of TF2/GT85, or similar teflon based spray and blast the hoses full of it - seems simple, but believe me, it works! Finally, investing in a decent set of cables is also a good idea. Standerd cables work ok, but by using a shimano cable can produce far better results. The shimano cables are actually made up of more, much thinner strands of metal, which makes them move smoother. They are pricy at £5.00 each, but are definetly worth it!