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Built-in, 4 Wash Cycles, 12 Place Settings, Electronic, With Adjustable Rack Height

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      08.02.2008 21:30
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      Don't waste your money

      When we installed a new kitchen, the supplier said they would 'throw in' an integrated dishwasher for only £50. Our choices were a Diplomat or a Hotpoint.

      Never having heard of Diplomat, I went for the latter. In retrospect, this was a mistake, as I should have taken my £50 and made a down-payment on something reliable, like a Bosch, Miele or Siemens.

      At first, the dishwasher was fine. It is a basic machine with very few programmes and controls. It was easy to use, easy to load, the salt and rinse aid dispensers were easy to fill.

      After I had it almost a year, it started to go wrong. By the time it reached two years old it had been given two new heating elements and a new seal. Then, the real trouble started. Every other time I used it, it fused all my electrics. The engineer came out and said that it was my fault because I was using tablets instead of powder, and therefore it was bubbling too much and causing the safety cut out to... well, to cut out. Not a problem, I switched to powder. Still, it continued happening, but not as frequently, so I left it.

      A few months later, when it was cutting out regulary, it started leaking. I called the engineer, and was told that it was still my fault - I live in a hard water area and I had let limescale build up around the seal causing it to fail and making the safety cut out... you know the rest.

      A new seal was ordered, the engineer visited and changed it, turned the machine on, and hey presto! Yes, once again it blew all my fuses. The engineer made noises about it needing a new motor, ordered some parts and made another appointment to visit.

      On his next visit, he changed the element, the pump motor and the hose clamp. He noticed it was still leaking and said there was a different type of seal that he would order.

      He left, I turned the machine on and it refused to fill with water.

      Another visit, and this time I was told it was my fault. The reason this time was that I had the wrong sort of pipe joints. I protested that it had filled perfectly well before the engineers started 'fixing' it, but I was told that it was like a clutch on a car - it could go at any time and just because it hadn't happened before didn't make his explanation any less valid. Ok, so it was nothing to do with the fact that the previous engineer had turned the machine upside down to fit a new motor and hadn't checked that there wasn't an airlock when he turned it back up again?!

      Now I had a dishwasher which didn't fill or empty properly, and which leaked when it did fill. Oh, and this engineer said there was no other type of seal.

      Six weeks of visits later, the engineer finally admitted defeat, and said that the dishwasher couldn't be fixed. As it is still under warranty, I'll get a replacement, but I won't be accepting the same model.

      The moral of this story is to read Which? Magazine before buying a dishwasher - Hotpoint comes bottom or almost bottom in nearly every category of white goods.

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    • Product Details

      The Hotpoint 23 in / BFI620 Built-in Dishwasher has 4 wash programms / Short name: Hotpoint BFI620