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"Doghealth XL 42"" Cage"

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2 Reviews

Brand: Doghealth / Type: Dog Crate / Size: 42.75 x 27.75 x 30.5(h)

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    2 Reviews
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      01.11.2011 15:24

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      They take your money and don't give a damn if things go wrong

      I had the displeasure of doing business with www.doghealth.co.uk - in what should have been a regular refund due to damage return, I was met with the most obnoxious and rude Customer Service representative. A part was missing from the item and instead of apologising for the inconvenience caused, they went into an immediate blame game, stating that this item didn't come with this missing part, yet clearly on the website the pictures clearly showed this part. Upon stating this - they then removed the images from the website and replaced with another within the next 24 hours - I had the foresight to take screenshots to back up my claim in the event that such a situation took place. A lengthy email conversation then took place, the Manager defending the staff and blaming me. They called me a liar, expected me to pay for a return delivery even though they sent me a damaged item, I was absolutely disgusted at the way they conducted their business.

      If I can give one piece of advice to anyone considering www.doghealth.co.uk it would be this - buyer beware... they keep their prices cheap and rely on quantity ordering to make profit, their customer service leaves much to be desired probably due to the number of complaints they have to deal with. If you really must do business with them - keep a paper trail - take pictures of the item you are buying before it has arrived and take pictures upon arrival for comparison to back up your claim if it comes to that.

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      29.07.2011 17:47
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      3 Comments

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      Good crate for larger dogs

      We acquired a young rescue dog a while back and one of his issues that got him abandoned in the first place was destructive behaviour. Now we're hopeful that time and training will cure him, but for those periods that he can't be supervised, a crate or dog cage is a necessity to save our socks, shoes, pencils, beach spades, cat toys, wiring, dog leads, rugs, plant pots and specimens of Cotoneaster (amongst other things) from the jaws of Mr Chompy.

      It had to be a big crate, as Mr Chompy is a great galloping galloof of a dog: he's part Husky and part English Bull-Terrier: a strange brew indeed. I looked online at Amazon and found this 42" silver-coated dog cage from Doghealth for just over £40, with postage & packing of £5.45. I needed it quite quickly as the rescue centre were eager to send him off once we'd had our home check, so I was really pleased at the speedy delivery we got: it arrived the day after ordering. All in all, I got a bargain, I think as the same cage is now priced at twice as much.

      The cage arrived folded down flat and wrapped in plastic. It was a simple matter to lift the sides and roof and click them into place to assemble the cage: literally a minute's work.

      It is supplied with a pair of black plastic handles that hook onto the cage wherever you like, presumably so you can move the cage around (although frankly that's fairly impractical as it's huge). You lose a fair bit of floor space with a cage that size in your living room! I only really move the cage to hoover. It's light enough not to be problematic to push it aside, but obviously would be a bit awkward on your own if you wanted to lift it while assembled. It's an easy matter to fold it again, should you wish to. For non-chompy dogs you could leave the handles attached, but we've put them away somewhere safe.

      The base of the cage is a black plastic tray, which has about a 2 inch rim all the way around. This keeps bits of grit, chomped up dogs toys and other such doggy accompaniments inside the cage, although his hair seems to create soft drifts on the outside. He's managed to scratch the surface of the base by scraping around, but it's superficial.

      There's about an inch gap between the metal bars of the cage, so it's not advisable to leave things that can be pulled in resting on or against it, but only his tongue can reach out.

      It has two large doors, one across one longer side, and one across a short side. This gives you an option for how you place the crate. Each has two sliding bolts made of the same solid metal wire the cage is constructed with. Sometimes when Dog leans against the door, it bulges as though he'll burst out, but the bolts hold firm. They are designed so you have to raise them fully, almost 180 degrees, to open or close them, so there is no danger of the dog being able to open them by accident or devious cunning. Once he's in, he's in.

      Incarceration isn't too bad for him, he has space to turn and lie out flat, and still have a bowl of water plus toys without sitting on them. He always does a routine of stretch and curl and stretch and curl, when his time is served, but the crate represents his space, his hidey-hole, and he sometimes paws to get in if the door's shut. It rattles a bit when he's over-excited and eager to come out when we come home, but that's acceptable.

      I'm very happy with this dog cage: it's easy to put up, easy to clean (just hoover and wipe), and it's sturdy and secure. I'd recommend it as a buy for anyone with a dog who cannot be trusted in the home alone. Yet.

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