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Apple Retail Store
Member Name: linann
Apple Retail Store
Advantages: Great customer service
I am a big fan of apple and have a lot of their products including the a mac and an iphone. I order online quite a lot and have been into the store a few times but a few weeks ago I had such a great experience at the Apple Store in Westfield Shopping Centre that I thought I would review it here.
18 months ago I bought my husband a Bowers and Wilkes Zeppelin speaker for his ipod from the Apple Store in Westfield. I am very bad at keeping receipts and so, as usual, I just threw this one away after giving him the speaker.
Everything was fine until about a month ago it just stopped recognising the ipod when it was docked. My husband found some reviews online which said that similar things had happened to other people and that John Lewis sent one back to B&W and had it returned in a few weeks.
Off we went to the Apple Store (I was a bit cross as I didn't want to trek all that way as it wasn't actually our nearest one!) and when we arrived we were greeted straightaway by a helpful salesman. When I said I didn't have the receipt anymore, he took my credit card number, looked it up on the system and found the purchase. About five minutes later he gave us two receipts and said - Here is your old receipt, and here's todays receipt. If you just come with me then I will get you a new one - and proceeded to just replace our speaker! I was really impressed as they hadn't even checked our story - just trusted us that it was broken. It saved us a lot of time and effort to have to go back and get it if it was sent back to B&W.
The Apple Store has great customer service, they are always very helpful but not pushy. There are a lot of staff available too. They also have the genius bar for things that aren't working.
The stores are normally huge, with an impressive array of computers, laptops, speakers and ipods that you can try out, as well as a lot of accessories and gadgets.
If you are a gadget fan then definitely make a trip to the Apple Store!
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