Accepted.in store for credit and ordered a sofa. Then, I rung on the delivery date to check times, only to be told head office had refused me!! Bright house claim to have attempted to contact me regarding this, but I had no missed calls, nor voicemails from them.
Now I am, at 5 months pregnant, sitting on the floor, without so much as an apology!,
We were extremely reluctant to ever become customers of Brighthouse knowing the 39% APR and fees etc they charge but we were left without a choice when our Labrador totally demolished our settee over night to the point it literally was in shreds (Marly and me have nothing on our dog!). Being a one wage family with three children going and paying outright for a settee with no prior warning was not an option, neither was borrowing money off friends/family and neither was going without a settee. So we went to Brighthouse.
We ended up being customers of theirs for 4 years and have had ups and downs with them.
Our first contract was on a managers special sofa they had in their window, the total cost was £450 and we were paying £11 per week for this sofa - including the added fees they insist they have to put on if you have no homes contents insurance.
The sofa was awful quality, shabby within weeks and no good for a family with three kids. The seat cushions kept sliding off it was really poor quality. So we asked for them to take it back, they did and we got another sofa which was a new one and overall cost of £3,500 which we paid £17 a week for. When the sofa arrived it was all scratched down the side, the delivery men told us if we phoned up they would sort it out. Six months of phone calls and we gave up, they were not going to do anything about it.
We had this sofa for 2+ years then were offered a brand new one free off a family member, so obviously we took it. Bright house would not take the sofa back because we weren't to the time limit where they could, or some red tape anyway. So we stored it in a friends garage until they would collect it, this was around 16 weeks.
They're late fees are around £3 per day, but just before we were leaving they had a new system in place where they could take the money automitically from your bank meaning you wouldn't get charged late fee's - for this reason I think more highly of them.
No longer a customer of Bright house but if we were ever in a position where we needed to be I would go back to them.
I ordered an ipod 5th generation and was told to collect it on the Thursday. so we went to collect it and was told that the warehouse was burgled then they said that we would have it on the Monday. we went to collect it on the Monday and was told it wasn't there again. again , same excuse "our warehouse was burgled". I was told to wait until the Thursday . I have made 2 payments still no ipod. not very please as it was for my daughters birthday which have now ...gone.
Me and my partner were very stupid, and decided on getting a laptop through BrightHouse. All seemed dandy (apart from the price and fees etc) Yet when the laptop was delivered, my brother was waiting in and the driver refused to give it to him as he did not have ID (That is all well but we were never told he'd need it!) so I thought okay, I will wait in for it when it was going to be redelivered the next week. We were still required to pay although we didn't actually have it yet, and charged a late fee because although we were told Monday payments are fine, it was actually due on the Saturday.
Anyway, so the laptop did get to us (finally) yet it did not come with any delivery note, the box looked a bit dirty and scuffed, and the VOID sticker was a bit loose and didn't actually have the VOID bit underneath (as far as I know, all new laptops have this on to prove that it is brand new from the manufacturer). I continued to open the box and set the laptop up, to find that part of the touchscreen did not work on a certain part of the screen, and that I couldn't even use the touchpad because it kept darting off in different directions. Well needless to say, that was the last straw. I got my partner to take it back and tell them we don't want it, due to it being faulty and in shabby packaging. We also wanted our money back. After a while of them trying to offer us other items they finally gave in and said we could have our money back. How they can charge you for items you don't yet have, then deliver you shoddy items is beyond me. Stay well away people.
I been a very good customer with bright house. I've never missed a payment. And I got a brand new Samsung freezer from them. When it came it was all scratched and dented. I complained to store they took £50 of the price of it. So I went to the store on Saturday to pay and it should of been £72 per fortnight but when I went to pay they said that's £78 pounds and when I asked why they said we cart explain now where to busy. So I walked out of store on Monday morning at 8.30am the store accounts man phone me to come in store and sort it out . So I went in and he said now its £96 pounds because of late payment for walking out on the Saturday. So I walked out again. Then I phoned head office and they where no help what's so ever. So now I'm going to have to find a solicitor to deal with this plus give them my Brighthouse money each firnight to hold on to until they is sorted out. I cart believe bright house treat there customers so badly I've never ever missed a payment and I'm very ill I'm dying with heart disease and kidney disease and they've stressed me out so much and all I wanted to was pay them. Theresa Allan in Carlisle
Having worked for Bright House for 29 days I was very shocked to learn how they do business. here are some Facts
, number 1, Bright House will discuss your private account with anyone, they should not be doing this, like your bank if they telephone you then they must ask some security questions, name, postcode and date of birth, Bright House dose not do this and this is not in line with the data protection act in the UK.
number 2, If a customers account is late, they can not ring you more then 2 times in 24 hours, thats 1 call, followed by another 20 mins later or later in the day, they are not allowed to call you anymore then that and if they do then this is clearly harrasment and should be reported to your local trading standards.
number 3, They can not send threatning text messages or leave messages on an answer phone or voice mail.
number 4, If the account holder dies then the company must write the goods off, not try and collect them or get another family member to take over the account.
number 5, They will lend to anyone even people on very low incomes or unemployed.
All stores have a target to reach to sign up new customers so anyone that walks into the store with ID will get credit no mater what they earn.
number 6, The staff that ring when an account is late being paid are also on a target, if they do not reach that target to reduce the late accounts then they are sacked which is why they will call so many times each day till payment is received.
I had to give up the job as I was not good at harrassing people, I admit I called people 10 time and more each day, most just turned off there mobile or just changed there number, some who really just had enough refused to pay and moved address, they will call you from 8am to 8pm sometimes up to 9pm, they may park in the street waiting for someone to come out of the house, this is again harrassment and all harassments should be reported to the Police and to the local trading standards.
just under two years ago i purchased a washing machine from brighthouse and was basically bullied into buying there insurances which i now find is not compulsary only did this as they told me my home insurance would not cover the washer , i agreed to pay weekly and went to the store to try and change my payments to fortnightly which they have not let me do!! my washer broke and even though they came quite quickly to look at it they didnt look at the problem i was telling them about! i get between five and ten phone calls a dy from the company from mobiles payphones and withheld numbers i have had the staff shout at me in the store in front of other customers and on the phone they ring me from eight in the morning and visit my house daily up until eight o clock at night they even call on bank holidays! the frst time they threatened me was around six months in to my contract and i was a couple of weeks behind they threatened to pass my debt on to someone called gary who"isnt a very nice man " the second incident was around three months ago when a man from the kirkby store came to me and was extremely intimidating ..... last thursday 31may 2012 at eight in the morning a man came to my door wih a repossession order however i had made an agrrement with the store to go and pay at 1o clock that day the man prceeded to tell me i was a liar and i coulndt leave my house until he had rang the store....... on bank holiday monday when they came to my house they told me that someone call gerred was coming to "rip the washer out of the wall" i felt very vulnerable as i am a single parent with two young daughters........... i have to sit in my house with my curtains drawn as i feel i can no longer cope with the harrassment i recieve from this company...... i have now decided no to pay any further payments on m y account with brighthouse due to their extreemly poor customer service (winsford customer)
At first everything was absolutely fine but then the appliance we purchased from them broke. We called them and said an engineer would visit to put things right. Took a day off work to receive a telephone call at around 5pm to be told they needed a part that was not on the van so would not be coming. They never even looked at the washer and already knew it needed a part. Finally it was fixed a week later and things were ok till it broke this time they took it away now 4 weeks on and still no washer/dryer and being a family of 4 is not an ideal situation. Yet we still paying for it! We have spoke to the store who are rude, we have spoke to the store manager and head office and no further forward customer service is a no go for these AVOID!
Ive just been reading the reviews people have written about Brighthouse and i thought i would have my say unfortunatly i cant agree with a lot of there points, i dont mind Brighthouse at all!
I have been with them around 6 months now and never had a problem with them i find the staff very friendly and helpful and seem to go out of there way to help me, i had to get a tv as mine broke and i have no other options at that time they didnt pressure me into buying the most expensive i actually ended up with a lot cheaper one than i was looking at in the first place!
I no that the prices are a lot more than what you would pay in other shops but then again thats what there all about they have to earn money somehow and with no credit checks etc its what you expect.
Good Points - I do like Brighthouse a lot due to the fact i do have a bad credit history and cannot get anything for the family with also having a low income if something goes wrong at home i no i can go to Brighthouse without a problem and replace whatever it is i need! As i said above the staff are very friendly and you can call them or go see them with any problems you have and there always happy to help you in any way they can. They have a nice range of items and most of the things are all top of the range they also have items which are on sale which are returns etc and you can get a very good deal on them.
Bad Points - A couple the items are a lot more expensive than anywhere else but that is what you expect, the only other bad point i can think of is if you miss your payment day without telling them first they then charge you two weeks payment which this isnt a problem as long as you phone them and tell them your going to be paying later than usual!
Overall - I wouldnt tell EVERYONE to go to Brighthouse but if you need to and you cannot afford to go out and just buy the things you need outright then i would advise them to go, i would also say just get one smaller item at first and see how you go with them see if you like them etc rather than getting loads and loads of things and realising that you cannot afford to pay for it all as thats when the problems start!
I am disgusted with Brighthouse and how they are allowed to get away with using such bully-boy tactics. I purchased an Acer laptop in December 2009 as a Christmas present for my daughter. When purchasing the laptop I noticed that the price displayed in the store differed from that of the price when getting to the till. I queried why this was and was told it was due to the service cover (OSC), I then told them that I didn't want the cover but was told that this was compulsory and without it I would not be able to purchase the item. I therefore was forced into purchasing the cover. Additionally in June 2011, I went into my local store in Woolwich to purchase a Blackberry Curve and the same problem occurred with the price, which I then queried again and was told it was compulsory.
However, recently I discovered (with documentation and on there website) that the service cover is optional and is in no way compulsory. I then decided to go into the store yesterday (10/09/2011) to ask for a refund on the service cover that I was forced to pay. I was then very rudely informed that I would not get a refund so I asked to speak to the manager where I was told on two occasions did not want to see me, which I feel is very unprofessional.
I also explained that I wanted to return both items as I was not prepared to continue to be conned, so I asked for a receipt to verify that I had returned the goods and was told that I would not get a receipt and if I did take the goods back they would then wipe all record of my account meaning that there would no longer be any evidence of me ever getting the items (which I wasn't comfortable with doing, especially as I wish to pursue the matter further).
I then explained that I would be taking the matter to Trading Standards of which I was then told and I quote "go and contact Trading Standards then". I find it disgusting how the staff speak to you, as well as how they can rip off customers, knowing full well a majority of there customers (me included) cannot afford to buy items outright so am forced to go to Brighthouse. I will never purchase anything from Brighthouse again and hope others don't also. I will also be taking the matter further.
Bright House - Your Weekly Payment Store.
Available to view from online and buy from instore.
Accepting low weekly payments, offering Top Brands and asking for no deposits.
No credit checks, just proof of address, ID, income and 5 references and the item that you have wanted for a long time could easily be yours.
Anything from games consoles to mobile phones, kitchen appliance to bedroom furniture with one easy weekly payment.
Optional service cover comes with each item purchaced but if you do not have home insurance then in most cases it will not be optional, it will be compulsary and will bump the price shown up. Always ask for a complete breakdown of your weekly payment. And be warned avreage APR is currently at 29.9%APR.
This might sound a bit hypocritical but I wouldn't recommend Bright House to anyone, it's just not worth it!
In the past I have applied to Bright House twice and then got cold feet and cancelled, resulting in upto 17 phonecalls in one day off the same salesperson demanding late payment and fees of an item which I had previously cancelled!
Although November 2008 I succumbed to the debt of being with them. I had bought my partner an XBox360 for Christmas and gave it to him early (I can never keep a secret). When he tried to play the gamed in the package we discovered that most 360 games have to be played on a HD Ready TV, which I hadn't been informed of. There was no way that I could afford to buy outright and the only other option was to take the XBox back and disappoint my partner and I didn't want to do that so I ordered a 42in HDReady TV at 12.98 per week inc service cover.
Eight weeks ago it developed a fault, when switched off and back on again it wouldn't come on for ages and kept cutting out. Then it stopped working all together so I visited my local Bright House and they told me that it couldn't be picked up for over 2 weeks!!! In my opinion, if you pay for service cover it should be fixed straight away, as far as they knew I didn't have another TV (Which I didn't, I had to go and borrow one).
In the meantime while waiting for it to be picked up, I still had to pay for it even though it was broke because I was "paying to buy not paying to rent!"
I was told that I would recieve a exact replacement when it was picked up and was to use this until it was fixed. The TV was picked up and one was dropped off, when I had finished helping the drivers get the TV out they left and I opened the box to get the TV out, inside the 42in box there was a 28in TV! I phoned Bright House and they told me it was too late the drivers had left the area and there was nothing they could do about it.
Today, nearly two months after they took it to be fixed I recieved a phonecall to say that the TV's were to be swapped back over and to be in between 9am and 4pm. I waited in with the replacement TV packed up and ready to go and at 12.15 I went into the hall to see a note pushedhalfway through the letterbox saying that they had attempted to deliver at 12.03 and I was not in, and to phone my local store to re-arrange. I was in fact in and was listening for the door, I had no background noise because the TV was boxed up so I know that they did not attempt at all!! Whether they ahve just pushed the note through I do not know but I cannot see the point in that.
I rang the store and was told that they would ring the drivers and see if they were still in the area and ring me straight back. It had only been a matter of 15 mins so I knew that they couldn't have got that far becausethere are roadworks around and it takes forever to get places in this area at the moment.
Over an hour later I got tired of waiting for the phonecall and I rang Bright House back. They told me that the drivers were out of the area (again) and would have to reschedule for sometime next week, they will be in touch! I am still waiting, Fingers crossed....................
Oh and also, about three days after they took it to be fixed I realised that it was not actually the TV that is broken it is my extention lead, 8 weeks and I'm wondering what fault they have actually found!
I would send the TV back now and wait until I could afford it but I have been paying for a year and a half now at 12.98 per week, I might aswell carry on instead of them getting that amount of money off me and getting the TV back and reselling it.
My advice, as I said, hypocritical as it sounds - steer clear, I wish I had!!!
As with most stores, there are a lot of positive and negative things that can influence you to use them. With BrightHouse, the negative often outweigh the positive, but if you have poor credit, you're pretty much compelled to use them.
I have been a BrightHouse customer for a few months now. When I first went in, I was drawn by the brilliantly displayed TV's and instantly wanted one.
While asking about the credit agreement and terms, the salesperson was slightly pushy. Though nobody is forced to say yes in any situation, a person who is easily led or falls under the slightest pressure who feel bound by the situation.
BrightHouse offer insurance which is compulsory unless you can prove you have your own contents insurance. This is relatively low price. On top of this, they also offer replacement and repair for approximately £5 a week (on my product). I find this extremely useful as it also covers me for returning the product with no penalty and no need to pay the remainder of the contract and also lets me put the account on hold for up to a year.
I wasn't given the exact product I wanted, which was a little disheartening, but instead was offered a "QR" product (quality refurbished) which I've had absolutely no problems with.
BrightHouse isn't the cheapest place you could go to, and if you are able to, I would advise anyone to get their product elsewhere - even a credit card would offer a cheaper price when you calculate the APR. However, BrightHouse provide goods to those who can't.
But BrightHouse isn't all terrible. The staff - generally, although my salesperson was pushy, a word with the manager steered my opinion - are absolutely fantastic, professional and extremely helpful. Direct debits aren't an option and weekly payments are a must, however I am able to phone the store every week and pay by debit card, saving me a trip to the store. The payments are affordable; I personally pay £13.21 a week, including both of my insurances. Delivery is set at £24 and late payment fees are £3 - they won't budge on this, as I found out during a hospital stay.