I been a very good customer with bright house. I've never missed a payment. And I got a brand new Samsung freezer from them. When it came it was all scratched and dented. I complained to store they took £50 of the price of it. So I went to the store on Saturday to pay and it should of been £72 per fortnight but when I went to pay they said that's £78 pounds and when I asked why they said we cart explain now where to busy. So I walked out of store on Monday morning at 8.30am the store accounts man phone me to come in store and sort it out . So I went in and he said now its £96 pounds because of late payment for walking out on the Saturday. So I walked out again. Then I ...  Read the complete review

Having worked for Bright House for 29 days I was very shocked to learn how they do business. here are some Facts , number 1, Bright House will discuss your private account with anyone, they should not be doing this, like your bank if they telephone you then they must ask some security questions, name, postcode and date of birth, Bright House dose not do this and this is not in line with the data protection act in the UK. number 2, If a customers account is late, they can not ring you more then 2 times in 24 hours, thats 1 call, followed by another 20 mins later or later in the day, they are not allowed to call you anymore then that and if they do then ...  Read the complete review

just under two years ago i purchased a washing machine from brighthouse and was basically bullied into buying there insurances which i now find is not compulsary only did this as they told me my home insurance would not cover the washer , i agreed to pay weekly and went to the store to try and change my payments to fortnightly which they have not let me do!! my washer broke and even though they came quite quickly to look at it they didnt look at the problem i was telling them about! i get between five and ten phone calls a dy from the company from mobiles payphones and withheld numbers i have had the staff shout at me in the store in front of other customers and on the  Read the complete review

At first everything was absolutely fine but then the appliance we purchased from them broke. We called them and said an engineer would visit to put things right. Took a day off work to receive a telephone call at around 5pm to be told they needed a part that was not on the van so would not be coming. They never even looked at the washer and already knew it needed a part. Finally it was fixed a week later and things were ok till it broke this time they took it away now 4 weeks on and still no washer/dryer and being a family of 4 is not an ideal situation. Yet we still paying for it! We have spoke to the store who are rude, we have spoke to the store manager and head ...  Read the complete review

Ive just been reading the reviews people have written about Brighthouse and i thought i would have my say unfortunatly i cant agree with a lot of there points, i dont mind Brighthouse at all! I have been with them around 6 months now and never had a problem with them i find the staff very friendly and helpful and seem to go out of there way to help me, i had to get a tv as mine broke and i have no other options at that time they didnt pressure me into buying the most expensive i actually ended up with a lot cheaper one than i was looking at in the first place! I no that the prices are a lot more than what you would pay in other shops but then again thats what ...  Read the complete review