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Not so Bright
Member Name: stafoo
Advantages: good quality of products, major brands, perfect for people with bad credit
Disadvantages: high APR, unflexible on payments, must take out insurance
As with most stores, there are a lot of positive and negative things that can influence you to use them. With BrightHouse, the negative often outweigh the positive, but if you have poor credit, you're pretty much compelled to use them.
I have been a BrightHouse customer for a few months now. When I first went in, I was drawn by the brilliantly displayed TV's and instantly wanted one.
While asking about the credit agreement and terms, the salesperson was slightly pushy. Though nobody is forced to say yes in any situation, a person who is easily led or falls under the slightest pressure who feel bound by the situation.
BrightHouse offer insurance which is compulsory unless you can prove you have your own contents insurance. This is relatively low price. On top of this, they also offer replacement and repair for approximately £5 a week (on my product). I find this extremely useful as it also covers me for returning the product with no penalty and no need to pay the remainder of the contract and also lets me put the account on hold for up to a year.
I wasn't given the exact product I wanted, which was a little disheartening, but instead was offered a "QR" product (quality refurbished) which I've had absolutely no problems with.
BrightHouse isn't the cheapest place you could go to, and if you are able to, I would advise anyone to get their product elsewhere - even a credit card would offer a cheaper price when you calculate the APR. However, BrightHouse provide goods to those who can't.
But BrightHouse isn't all terrible. The staff - generally, although my salesperson was pushy, a word with the manager steered my opinion - are absolutely fantastic, professional and extremely helpful. Direct debits aren't an option and weekly payments are a must, however I am able to phone the store every week and pay by debit card, saving me a trip to the store. The payments are affordable; I personally pay £13.21 a week, including both of my insurances. Delivery is set at £24 and late payment fees are £3 - they won't budge on this, as I found out during a hospital stay.
Summary: A good place to go if you have bad credit, just don't get sucked into the idea as it is expensive
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