Newest Review: ... of the price of it. So I went to the store on Saturday to pay and it should of been £72 per fortnight but when I went to pay they said tha... more
What's so Bright about it????
Member Name: RCLEARY57
Date: 06/05/10, updated on 06/05/10 (1408 review reads)
Advantages: Easy acceptance, low weekly payments, having top of the range items.
Disadvantages: High Interest, Low Customer Service
Bright House - Your Weekly Payment Store.
Available to view from online and buy from instore.
Accepting low weekly payments, offering Top Brands and asking for no deposits.
No credit checks, just proof of address, ID, income and 5 references and the item that you have wanted for a long time could easily be yours.
Anything from games consoles to mobile phones, kitchen appliance to bedroom furniture with one easy weekly payment.
Optional service cover comes with each item purchaced but if you do not have home insurance then in most cases it will not be optional, it will be compulsary and will bump the price shown up. Always ask for a complete breakdown of your weekly payment. And be warned avreage APR is currently at 29.9%APR.
This might sound a bit hypocritical but I wouldn't recommend Bright House to anyone, it's just not worth it!
In the past I have applied to Bright House twice and then got cold feet and cancelled, resulting in upto 17 phonecalls in one day off the same salesperson demanding late payment and fees of an item which I had previously cancelled!
Although November 2008 I succumbed to the debt of being with them. I had bought my partner an XBox360 for Christmas and gave it to him early (I can never keep a secret). When he tried to play the gamed in the package we discovered that most 360 games have to be played on a HD Ready TV, which I hadn't been informed of. There was no way that I could afford to buy outright and the only other option was to take the XBox back and disappoint my partner and I didn't want to do that so I ordered a 42in HDReady TV at 12.98 per week inc service cover.
Eight weeks ago it developed a fault, when switched off and back on again it wouldn't come on for ages and kept cutting out. Then it stopped working all together so I visited my local Bright House and they told me that it couldn't be picked up for over 2 weeks!!! In my opinion, if you pay for service cover it should be fixed straight away, as far as they knew I didn't have another TV (Which I didn't, I had to go and borrow one).
In the meantime while waiting for it to be picked up, I still had to pay for it even though it was broke because I was "paying to buy not paying to rent!"
I was told that I would recieve a exact replacement when it was picked up and was to use this until it was fixed. The TV was picked up and one was dropped off, when I had finished helping the drivers get the TV out they left and I opened the box to get the TV out, inside the 42in box there was a 28in TV! I phoned Bright House and they told me it was too late the drivers had left the area and there was nothing they could do about it.
Today, nearly two months after they took it to be fixed I recieved a phonecall to say that the TV's were to be swapped back over and to be in between 9am and 4pm. I waited in with the replacement TV packed up and ready to go and at 12.15 I went into the hall to see a note pushedhalfway through the letterbox saying that they had attempted to deliver at 12.03 and I was not in, and to phone my local store to re-arrange. I was in fact in and was listening for the door, I had no background noise because the TV was boxed up so I know that they did not attempt at all!! Whether they ahve just pushed the note through I do not know but I cannot see the point in that.
I rang the store and was told that they would ring the drivers and see if they were still in the area and ring me straight back. It had only been a matter of 15 mins so I knew that they couldn't have got that far becausethere are roadworks around and it takes forever to get places in this area at the moment.
Over an hour later I got tired of waiting for the phonecall and I rang Bright House back. They told me that the drivers were out of the area (again) and would have to reschedule for sometime next week, they will be in touch! I am still waiting, Fingers crossed....................
Oh and also, about three days after they took it to be fixed I realised that it was not actually the TV that is broken it is my extention lead, 8 weeks and I'm wondering what fault they have actually found!
I would send the TV back now and wait until I could afford it but I have been paying for a year and a half now at 12.98 per week, I might aswell carry on instead of them getting that amount of money off me and getting the TV back and reselling it.
My advice, as I said, hypocritical as it sounds - steer clear, I wish I had!!!
Summary: Be very careful!!
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