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Brighthouse what a con!
Member Name: Juliem1820
Disadvantages: rip you off, con you, charge terrible amounts for items, rude staff, appualling customer service
I am disgusted with Brighthouse and how they are allowed to get away with using such bully-boy tactics. I purchased an Acer laptop in December 2009 as a Christmas present for my daughter. When purchasing the laptop I noticed that the price displayed in the store differed from that of the price when getting to the till. I queried why this was and was told it was due to the service cover (OSC), I then told them that I didn't want the cover but was told that this was compulsory and without it I would not be able to purchase the item. I therefore was forced into purchasing the cover. Additionally in June 2011, I went into my local store in Woolwich to purchase a Blackberry Curve and the same problem occurred with the price, which I then queried again and was told it was compulsory.
However, recently I discovered (with documentation and on there website) that the service cover is optional and is in no way compulsory. I then decided to go into the store yesterday (10/09/2011) to ask for a refund on the service cover that I was forced to pay. I was then very rudely informed that I would not get a refund so I asked to speak to the manager where I was told on two occasions did not want to see me, which I feel is very unprofessional.
I also explained that I wanted to return both items as I was not prepared to continue to be conned, so I asked for a receipt to verify that I had returned the goods and was told that I would not get a receipt and if I did take the goods back they would then wipe all record of my account meaning that there would no longer be any evidence of me ever getting the items (which I wasn't comfortable with doing, especially as I wish to pursue the matter further).
I then explained that I would be taking the matter to Trading Standards of which I was then told and I quote "go and contact Trading Standards then". I find it disgusting how the staff speak to you, as well as how they can rip off customers, knowing full well a majority of there customers (me included) cannot afford to buy items outright so am forced to go to Brighthouse. I will never purchase anything from Brighthouse again and hope others don't also. I will also be taking the matter further.
Summary: Appualling store with terrible and rude staff, they rip you off con merchants, nasty place
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