At first everything was absolutely fine but then the appliance we purchased from them broke. We called them and said an engineer would visit to put things right. Took a day off work to receive a telephone call at around 5pm to be told they needed a part that was not on the van so would not be coming. They never even looked at the washer and already knew it needed a part. Finally it was fixed a week later and things were ok till it broke this time they took it away now 4 weeks on and still no washer/dryer and being a family of 4 is not an ideal situation. Yet we still paying for it! We have spoke to the store who are rude, we have spoke to the store manager and head office and no further forward customer service is a no go for these AVOID!