just under two years ago i purchased a washing machine from brighthouse and was basically bullied into buying there insurances which i now find is not compulsary only did this as they told me my home insurance would not cover the washer , i agreed to pay weekly and went to the store to try and change my payments to fortnightly which they have not let me do!! my washer broke and even though they came quite quickly to look at it they didnt look at the problem i was telling them about! i get between five and ten phone calls a dy from the company from mobiles payphones and withheld numbers i have had the staff shout at me in the store in front of other customers and on the phone they ring me from eight in the morning and visit my house daily up until eight o clock at night they even call on bank holidays! the frst time they threatened me was around six months in to my contract and i was a couple of weeks behind they threatened to pass my debt on to someone called gary who"isnt a very nice man " the second incident was around three months ago when a man from the kirkby store came to me and was extremely intimidating ..... last thursday 31may 2012 at eight in the morning a man came to my door wih a repossession order however i had made an agrrement with the store to go and pay at 1o clock that day the man prceeded to tell me i was a liar and i coulndt leave my house until he had rang the store....... on bank holiday monday when they came to my house they told me that someone call gerred was coming to "rip the washer out of the wall" i felt very vulnerable as i am a single parent with two young daughters........... i have to sit in my house with my curtains drawn as i feel i can no longer cope with the harrassment i recieve from this company...... i have now decided no to pay any further payments on m y account with brighthouse due to their extreemly poor customer service (winsford customer)