Newest Review: ... and neither was going without a settee. So we went to Brighthouse. We ended up being customers of theirs for 4 years and have had ups ... more
Bright House stores in the UK
Author Name: David Bradbery
Advantages: Fast credit
Disadvantages: High APR rate, harassment if an account in late. and a whole load of unwanted calls everyday.
Having worked for Bright House for 29 days I was very shocked to learn how they do business. here are some Facts
, number 1, Bright House will discuss your private account with anyone, they should not be doing this, like your bank if they telephone you then they must ask some security questions, name, postcode and date of birth, Bright House dose not do this and this is not in line with the data protection act in the UK.
number 2, If a customers account is late, they can not ring you more then 2 times in 24 hours, thats 1 call, followed by another 20 mins later or later in the day, they are not allowed to call you anymore then that and if they do then this is clearly harrasment and should be reported to your local trading standards.
number 3, They can not send threatning text messages or leave messages on an answer phone or voice mail.
number 4, If the account holder dies then the company must write the goods off, not try and collect them or get another family member to take over the account.
number 5, They will lend to anyone even people on very low incomes or unemployed.
All stores have a target to reach to sign up new customers so anyone that walks into the store with ID will get credit no mater what they earn.
number 6, The staff that ring when an account is late being paid are also on a target, if they do not reach that target to reduce the late accounts then they are sacked which is why they will call so many times each day till payment is received.
I had to give up the job as I was not good at harrassing people, I admit I called people 10 time and more each day, most just turned off there mobile or just changed there number, some who really just had enough refused to pay and moved address, they will call you from 8am to 8pm sometimes up to 9pm, they may park in the street waiting for someone to come out of the house, this is again harrassment and all harassments should be reported to the Police and to the local trading standards.
Summary: The worst company I have ever worked for in my life.