~Comet - General Information~ Comet is a chain of stores in the UK that offers a huge range of electrical items and white goods. They also have a website where you can browse, buy and bid on regular stock and clearance items. See www.comet.co.uk for more information. Products currently available from Comet include : *Laundry - washing machines and tumble dryers *Kitchen appliances - dishwashers, fridge freezers and cookers *Small appliances - toasters, coffee makers and microwaves *Entertainment - televisions (including 3D and plasma), DVD and blu-ray players, cinema systems, hi-fi, consoles and computers *Others - ...  Read the complete review

1. The in store sales staff will try to sell you unnecessary add ons for your purchase ie:very expensive circuit protection devices, over priced cables ie: HDMI cable for £60.00 when a £10.00 one is more than adequate. Overpriced screen cleaning kits, when a damp cloth will be just as good.The staff are targeted to sell these add ons and DO NOT give you best advice. 2. Returns and refunds are NOT handled under the spirit of the sale of goods act. 3. Customer service lines for all numbers are charged at premium rates so YOU end up paying to make a complaint or delivery enquiry that is due to their incompetence ! 4. Any positive review you may see for Comet ...  Read the complete review

I chose Comet as I felt they had a reasonably good image with a strong brand and if I needed good after-sales service then I would be likely to get a good response. How wrong was I? I should have simply gone for the cheapest online offer and will do in future. I placed the order and a few days later I received an email to say my 'stuff' (Comet's words, not mine) was due to be delivered on Thursday 1 January 2099. By my reckoning I'd be 130; unsure it's worth the wait. I rang up the Customer Helpline (at my cost) and asked how could this date be accurate. The call centre operator asked me if it was an extended range item. How would I know that? She also then ...  Read the complete review

Until recently I was a big fan of Comet. I had bought several items from them, ranging from the normal kitchen white goods to TVs and the like. I had always had good service from them and they had handled problems with those that had suffered problems within the first 12 months. However, I now had a TV that had expired (a 19" LG, reviewed here) after just 21 months of use and so this would be the first test of whether Comet could be trusted to honour their obligations under the Law or not. Most of you will be aware that you rarely have a problem with retailers when the product in question is less than 12 months old; retailers such as Comet and ...  Read the complete review

After 4 weeks waiting for my washing machine to be repaired, Comet's engineer was due to come in today so I took a day off work. I then had a call from a boy who could barely speak properly saying that the engineer cannot come as he is sick. Comet has provided the worst customer service I have ever experienced. The machine is an Indesit IWB21750 and it broke down after 3 months use. The engineer came over on 25/02 to check it, said that the whole drum needed replacing and that it would be done no later than 09/03. I have been calling Comet since that date and I have been given a whole array of excuses: part no delivered, no engineer available within next 7 days, engineer  Read the complete review