Newest Review: ... online as my Mum was putting the fridge freezer on her credit card so we had to buy instore. ~Comet, Hamilton - My Experience~ Comet ... more
Dreadful customer support
Author Name: m rosevere
Advantages: Good range of products on display
Disadvantages: Terrible trying to get them to sort out faulty items
With internet prices much lower than Comet, I still bought from them under the false impression that it would be much easier to deal with a physical shop. Unfortunately my experiences have proved otherwise. When things go wrong their service is appalling. They sent our tv off for repair rather than replacing it. We then had to collect it from the shop several weeks later only to find out that they had scratched it and lost the power lead. We gave up trying to get the scratches sorted out. After another week or two, the service centre finally sent a new power lead to the shop for us to drive to and collect. The TV has now just gone out of waranty and failed with the same fault. So much for their service centre! The repair is supposedly covered by a 3 month waranty, so I contacted the service centre again. They now want to charge £35 to inspect the TV as it is out of manufacturers waranty (despite the same exact error code displayed). They will refund the inspection cost when the engineer confirms that it is exactly the same problem... so again we are left for weeks without a TV and having to pay money up front. I dread to think what problems we will have getting the inspection charge back... assuming they don't lose the TV...
The call center staff are uninformed and unhelpful. We were passed from the service centre, to the shop and back again numerous times and no one seemed to know what was going on.
Summary: There are so many better places to shop why bother with Comet
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