Newest Review: ... online as my Mum was putting the fridge freezer on her credit card so we had to buy instore. ~Comet, Hamilton - My Experience~ Comet ... more
Comet Delivered For Us!
Member Name: angelboouk
Advantages: good range of products, prices, service, delivery
Disadvantages: cover is extortionate!
~Comet - General Information~
Comet is a chain of stores in the UK that offers a huge range of electrical items and white goods. They also have a website where you can browse, buy and bid on regular stock and clearance items. See www.comet.co.uk for more information.
Products currently available from Comet include :
*Laundry - washing machines and tumble dryers
*Kitchen appliances - dishwashers, fridge freezers and cookers
*Small appliances - toasters, coffee makers and microwaves
*Entertainment - televisions (including 3D and plasma), DVD and blu-ray players, cinema systems, hi-fi, consoles and computers
*Others - vacuums, mobile phones and Sat Navs
Some offers may be store or internet restricted and it is possible to reserve items for store pick up. Comet stock various branded products from companies such as Hotpoint, Beko and Samsung. Comet promise to price match their goods against other competitors including Tesco and John Lewis. Comet have a return policy where unopened goods with be refunded within 28days (by original payment method or gift card depending on timescale). Comet also offer 'buy now, pay later' options to allow you to spread the cost of your purchases.
~Why Did We Choose Comet?~
My views will be based on my experience fo my local Comet store which is in Hamilton, Lanarkshire. This particular store is located in a retail park and is quite a big store. It is open 7 days a week. Midweek it is open from 10-8pm and shorter opening times at the weekend.
I have used this particular Comet on a few occasions for buying major appliances for our home. The most recent occasion was to purchase a new fridge freezer. My fridge freezer broke down with around £40 worth of food in it. A fridge freezer is an essential kitchen item for most families so we needed to buy a new one asap. I first checked Argos and also Curry's but both were average 5-14 days for delivery.
We had previously used Comet when we moved into our first home a few years ago. We bought a cooker at that point and then a replacement washing machine around 3 years ago. I couldn't remember having any issues with them so I was happy to buy from them again. I visited the website and found it very easy to navigate. I noticed that many fridge freezers were available for next day delivery. Unfortuantely I couldn't order online as my Mum was putting the fridge freezer on her credit card so we had to buy instore.
~Comet, Hamilton - My Experience~
Comet in Hamilton is quite a large store set over the one level. It is full accessible for those with mobility problems or with prams. Despite there being literally hundreds of electrical items on display, the store doesn't appear to be overly cluttered. There is definitely a lot on offer and it is good being able to see the products in the flesh. We visited on a late Thursday morning - myself, my Mum and my little boy. We made our way up to the fridge freezers at the back of the store and were spotted by a member of staff!
I noticed a few members of staff in the store and they did come across as being professional and knew their stuff. I had a look at what was on offer and then sat down with the lady to discuss my requirements. I explained that space was no issue as the fridge freezer would be freestanding. I wanted a white fridge freezer with plenty of freezer space and under £300. I did like the look of the American style fridge freezers but they were out of my budget but still reasonably priced compared to a lot of stores. Normally I would opt for the cheapest option with appliances but this doesn't always work out the best option in the long run.
I eventually settled on the Indesit NCA55. This fridge freezer is currently on the website priced at £269.99 but we paid £249.99. I do believe it was reduced from around £300.00. It is a great family fridge freezer and well worth the money we paid for it. As we bought instore, I was able to open it up and check that it would be spacious enough for us. We were asked if we would like them to take away our old one for £9.99 but declined as we have free uplifts from the council. 1 years cover is provided for this appliance but you can extend this to up to 5 years at a cost of £94.99 - I declined!
Once we had made arrangements to buy this fridge freezer, Mum mentioned it may be worthwhile just to order a new washing machine too. Our washing machine door was half snapped off and could fall off completely any minute. It wasn't performing well either so it would be best to buy a new one and then I could pay my Mum back for it. The washing machines on offer were very varied and included those which could accommodate small loads to large family loads. I did like my Beko at first but would have preferred something a bit more expensive.
After searching on her computer for suitable washing machines, I was directed to one that was reduced by quite a substantial amount. At the time, I wasn't asked what size of space I had for a washing machine and actually panicked when I got home and realised! Thankfully, the washing machine I chose is the same width and height as my old one but sticks out further rendering one of my drawers useless.
I opted for the Hotpoint HF8B593P which is a huge 8kg washing machine. It looks fab and works like a dream. It is a super silent machine which is a god-send and I love it. We paid £299.99 for this machine and instore, it was reduced from around £429.99 if I remember correctly. It is currently on the website priced at £349.99. If you wish to have the old machine disconnected and disposed off, this will set you back £9.99. Installation is £19.99 and whilst 1years cover is included, extending it to 5 years will set you back £174.99 - not something I was willing to pay for!
We spent a good hour in Comet between looking at potention products, discussing my requirements and finalising arrangements. I found the lady who attended to us to be friendly and she could easily answer any questions. She didn't push me to make more expensive purchases but did try her best to convince me to take out the additional cover. We paid by credit card but they do accept cash and debit card. All documents for cover were given at the time of purchase.
I had the opportunity to have both appliances delivered for free if I could wait until the Tuesday. I needed the fridge freezer asap so was offered next day delivery for both appliances at a cost of £20.00. I then paid an addition £5.00 to have them delivered between 2pm and 7pm as I knew I would have to go out in the morning. I received confirmation by SMS and the next morning, I received a phone call just after leaving the house. The delivery van was in the area and asked if they could deliver there and then. I had to decline as I was out and whilst I feel this was a nice touch, I paid for a time slot for a reason.
I had hoped they would be back around the start of the time slot but they didn't come until 6.30pm. I was out at this point but my fiance checked the website with our reference to find out a rough time scale. We requested that the fridge freezer be put in the kitchen as our old one was already gone and the washing machine to be left in our spare room as I was waiting for my Dad to uninstall the old one. My fiance said they drivers were friendly and managed to get the appliances up to our first floor flat without damaging them. Our appliances were well packaged and we were given instructions on how long to let them settle before using.
Whilst I am aware that many have had issues with Comet in the past, I personally have had no problems with them. That being said, I've never had to return anything so can only give my views of the store. I feel I made the right choice with my new appliances and will happily shop at Comet in Hamilton again.
Thanks for reading :)
Summary: no problems for us