The most useless online store, with the poorest customer-it could only be eclipse computers, Coventr (Eclipse Computers (Coventry))

Member Name: Dr Gabbar Singh

Product:	Eclipse Computers (Coventry)
Date:	30/09/06 (100 review reads)
Rating:

Advantages: cheap...no not even that when you add in the cost of phone calls, stress, petrol, car millage etc.

Disadvantages: everything....i think....no wait they have some parking in their forecourt.

I ordered several components on line. Like most people's experience (i suspect) they only answered thier phones occaisionally. Initially I got worried.....thought it was a scam site, but then read the the reviews......and realised the company existed but might as well have been a scam site.......in fact it would have been better because it would have been easier to get money back (as i paid by credit card).

Nonetheless after waiting for these "normally in stock" items for 10 days i asked them to substitute the ones they didn't have in stock with others (a PSU and 2 Memory sticks). This was a Thursday; they told me it was sorted and would be dispatched that day, hopefully, for arrival on friday. However it may not get dispatched until friday for delivery on monday. On monday no arrival......20 calls later finally got through. They told me the order was packed but for some reason had not been dispatched. However it is definately being dispatched now....should arrive tuesday. Yep you guessed it.......no delivery on tuesday either........according to customer services it will arrive wednesday. I phoned the house to see if anything had arrived-and as per the pattern of delivery from this company - it hadn't. I callled the store about 12 times and got through (best way I found is tocall the sales line- keep calling until you get the automated answer and follow prompts as though you want to place an order). This time, though, I had called at around 11am giving me plenty of time to get home pick up my printed copy of the order and get to the store.

Had the order even been dispatched? No! I told them I am on the way to collect......They agreed to that. Fortunately I don't live too far. Only a 2 and bit hour drive taking into account the M6 traffic and road works. Waited there for two hours befgore got the goods. I decided that seeing as the store exists I might as well order some notebook memory also. Had a quick count of goods-all there! So off home. The story doesn't end there though.

Got home and installed the memory modules....the notebook one doesn't work! The 306 metres of Shielded Cat5E cable.....turned out to be 305 metres not an issue because its only a metre but it is unshielded....shouldn't have trusted the store should have checked carefully there.

So I'm going back today with the cable and the memory module....I'll let you know what happens.

PS the one star is because the site forces you to give at least one to submit the review....else it would be zero stars.

Summary: I will never buy from here again and I suggest you never buy from here in the first place.