Possibly the worst customer service on the planet (Eclipse Computers (Coventry))

Member Name: theageofreason

Product:	Eclipse Computers (Coventry)
Date:	20/10/08 (126 review reads)
Rating:

Advantages: Will teach you a lesson

Disadvantages: An absolute waste of time

I needed a couple of new printers, so had a look through the reviews, chose one I wanted then looked for the best price on-line. There were a few cheaper than Eclipse Computers, but they had them in stock ready for next day delivery, so I ordered from them.

Except they didn't. Their website states 'Usually in stock' for virtually every item, but after two weeks I've received nothing - not even so much as a reply to my emails. The only email I've had from them is a cursory automated email stating 'Order Received'.

I wish I'd found this review site earlier as it's clear they've had terrible reviews going back many years and clearly aren't learning from their mistakes.

I'll now go and order from ebuyer, amazon or dabs, who might be a bit more expensive, but at least tell me TRUTHFULLY what's in stock and will keep me informed about what's happening to my order and when it's going to be sent out.

If Eclipse ever do send out my printers they'll be going straight back in the van that tries to deliver them.

Don't be tempted to buy from Eclipse - whatever the price - You will only be disappointed like so many others who have taken the time to give you the 'heads up' here..

Summary: Simply dreadful